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How Arrow Conveyancing Limited Compares

Value for money

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Arrow Conveyancing Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Arrow Conveyancing Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 15%
Overpriced 45%
About Right 40%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Arrow Conveyancing Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Arrow Conveyancing Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Arrow Conveyancing Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Arrow Conveyancing Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Arrow Conveyancing Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    157
  • Very Good

    13
  • Average

    3
  • Poor

    2
  • Awful

    5

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Nicola

Verified review

This review has been left by a verified client who used Arrow Conveyancing Limited.

Nicola

July 18, 2025

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Can't fault them

From the first contact with the new client team to completion the team were helpful and efficient. We had various delays and issues due to circumstances outside of anyone's control and Ama was great keeping us updated and making sure everything still went as smoothly as possible.

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Anonymous

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This review has been left by a verified client who used Arrow Conveyancing Limited.

Matter Type:

Residential Conveyancing

Anonymous

July 16, 2025

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Legal checks took 20 weeks

They got the job done. However, the process took about 20 weeks; and it was not clear why it had to take this long. The communication was good towards the very end, as my estate agent and I put pressure on the team. Communication was lacking for most of the process.

I did not have a choice of conveyancing, as L&C Mortgages more or less made the choice for me. I am grateful that the completion finally happened, and as far as I can tell, it was done with due diligence. But, I am a lay person when it comes to real estate law. I just hope that everything is indeed squared away legally. It took long enough, after all.

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Katherine

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Katherine

July 16, 2025

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Bad in every way

Everything was incredibly slow and when it came to crunch time (exchange) the conveyancer disappeared so we thought we were completing one day as everything was in order and it didn’t happen for another 5 day! Each day we thought it would go ahead but the conveyancor just didn’t do anything. I think she went on holiday without sorting anything out and the technical support team ended up doing the work but no one said that, we had to keep chasing everything and pushing for it to go ahead each day and no one seemed to think there was any problem. No one apologised. It just seemed really strange.
I’d fork out the money for a solicitor next time. We could have been in the house ages before and it would have been a lot less stressful.

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Stephen & Alison

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This review has been left by a verified client who used Arrow Conveyancing Limited.

Stephen & Alison

July 16, 2025

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Excellent service

Arrow convayancing have given 100% service all questions and queries answered quickly

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Graeme

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This review has been left by a verified client who used Arrow Conveyancing Limited.

Graeme

July 16, 2025

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Slow and appeared to be minimal effort.

I found Arroy Conveyancing to provide the absolute minimal possible service to get the job done.

Communication of any progress made or items outstanding was poor. Often when documents were required and needed payment I was asked to obtain them myself and often found myself wondering what service I was paying for.

They did not appear to fight my corner when some ridiculous requests were made from our purchasers solicitors and the whole process felt like I was on my own.

We did eventually complete although the whole process took far longer than any house move I've made previously (This is the 3rd time).

Bottom line is, I would not recommend this company.

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Anthony

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Anthony

July 16, 2025

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One of the worse experiences of any solicitors

6 months of problems over a cash sale, no correspondence with our solicitor. Frequent upsetting telephone calls with a receptionist not the solicitor. He did pass on our messages but difficulty reaching the solicitor. More than one solicitor involved.

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Jamie

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Jamie

July 16, 2025

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Shocking service

I was buying a new build so no chain at all, in short - no communication, lost documents, didn’t know what was going on, all resulted in a 2 month delay to me moving in. Good luck trying to get a phone call or email back. AVOID AT ALL COSTS!

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Andrew

Andrew

March 27, 2025

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You'd Have To Be Crazy!

If Arrow Conveyancing were a performance, they'd be the sort where the audience leaves at interval and demands a refund.

Their three-week prelude of silence before even assigning a solicitor (despite doing through ID checks on me and demanding more information about me than my own government possess, as well as taking payment) wasn't so much a dramatic pause as a complete power cut.

Telephones at Arrow appear to be purely decorative items, like those plastic fruits some people keep in bowls. Emails vanish into the ether, returning weeks later with the informational equivalent of "we've received your message and thought we'd ignore most of it."

We received our updates from the seller and estate agent, rather like getting test results back from the hospital porter.

Despite being first-time buyers without a chain, we somehow managed to become the weak link in someone else's — a remarkable achievement, like winning a race you hadn't even entered.

Then there's Adam Houghton, senior conveyancer extraordinaire, a man so elusive he could teach masterclasses to Houdini. His professional title should be "Head Spectre" rather than solicitor. The chocolate teapot of the legal world – except a chocolate teapot has the good grace to announce its uselessness immediately rather than stringing you along for months with the promise of competence never delivered.

When the day of exchange arrived (thankfully, our sellers text us to announce it was such a day, so naturally I spent hours futily attempting to contact Adam from 'the other side'), Mr. Houghton materialized at 17:06 with deposit details, announcing "everyone was ready to exchange" with all the timing of someone arriving at a funeral reception to announce the deceased had, in fact, passed away. Sadly, my bank closed at 16:30pm.

The grand finale came the night before key handover — silence all day, then a last-minute email at 18:06: "You're short by X amount due to information I had but didn't read, can you transfer now?" As though asking for spare change for the parking meter rather than substantial sums of money to complete a house purchase.

I've had more prompt responses from my great-aunt Mabel, and she's been dead since 1997. At least she has the legitimate excuse of decomposition rather than professional indifference.

Would I recommend Arrow Conveyancing? You'd be better off hammering nails into your own eyeballs while filling out your own legal paperwork with your feet. It would be less painful, more productive, and you'd still have finished before they answered their phones.

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Anonymous

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Anonymous

December 08, 2024

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Remortgaging completed

I had to chase relentlessly on emails and phone to get information on status updates on the remortgaging. I would have thought we (clients) should have been carried along without a fuss.

Consolation:

Eventually get a response after several chasers until remortgage was completed.

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Louise Elizabeth Millard

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Louise Elizabeth Millard

December 04, 2024

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I would fully recommend Arrow conveyancing.

The team were prompt in dealing with my case. They communicated effectively throughout. The whole process were seamless and required no prompting or follow up by myself.

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Reviews collected from

Cathy

Cathy

July 15, 2025

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Cathy

Was recommended this conveyancer through L&C and decided to proceed despite the negative reviews online and so glad we did!
Based on my previous experience working in complaints dept to take some online reviews with a pinch of salt - as more likely to get negative feedback than positive. Our estate agent even tried to dissuade us, but I wasn't deterred and created my own viz to ensure timelines were on track.
We were assigned Laila as our conveyancer and cannot say a bad word about her service throughout the process as first time buyers. My preference for communication was email (classic millennial haha) and she was happy to communicate this way. The whole process itself did take 7 months to go through, which was not at the fault of Arrow/Laila but was due to issues with the small chain.
All in all would highly recommend Arrow and Laila - their service was superb!

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Pauline

Pauline

July 08, 2025

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Pauline

Good service, advised me of procedures and actions where necessary and informed me of what was happening when I was not involved. Have no hesitation at recommending Kayleigh Molloy as your conveyancer.

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Reece

Reece

July 05, 2025

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Reece

We were recommended arrow conveyancing by L&C when remortgaging. After agreeing to use them and realising the poor reviews we were unsure, however the service provided was outstanding. We completed on time and received regular communication.

I would use arrow conveyancing again.

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Pete

Pete

April 30, 2025

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Pete

Arama was fantastic nothing was a problem and updated me with every step forward and responded quickly with any concerns.....

Thank you Arama your help was fantastic all the way till completion

Pete

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Anthony

Anthony

April 01, 2025

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Anthony

Case handler Robin.
We completed in less than 2 months which is why I’ve scored so high.
Robin was good she would give us a call an fill us in on updates.
We were under a lot of pressure from the seller to complete.
The only thing that pulls it down to 4 star is the ability to contact the company. If you pressed the option and nobody answered it went into a silly loop that didn’t have an ending and on a few occasions it would say something like “nobody is available to take your call” and then put the phone down which is pretty frustrating.

Sometimes it was frustrating but I think that was more the pressure from the seller than Arrows standard SLA’s which again weren't terrible.
If I remember their service levels is 48 hours which is fine when a purchase is going at normal speed but when you have 45 days to complete 48 hours each contact feels like a long time.

Robin always called when we asked and kept us updated so honestly no problems with that side of things.

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Arrow Conveyancing Limited are accredited by

accreditation

About this branch

Description

Our friendly team are here to help you with your conveyancing needs whether you are buying, selling, buying and selling or remortgaging a property. Our team have a lot in common; they are hardworking, driven and care about doing a job well done`. Each one of our team members has a proven successful track record with their cases and strive to achieve results as quickly as possible. We have employed experienced and highly skilled conveyancers who have come from a variety of professional backgrounds in the legal sector, conveyancing, customer service and more. All of our conveyancers are experts in all aspects of conveyancing including sales, purchases, re-mortgages, equity release, transfers of equity, leasehold property, plot sales, shared ownership, staircasing and help to buy ISAs. Our teams have over 80 years’ experience and will guide you through every step of the way from the initial quote to the end completion.

Regulated by

Council for Licensed Conveyancers

Legal services

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