Arrow Conveyancing Limited

This is the second time using Arrow and once again it was an excellent experience. Kayleigh Molloy was my conveyancer and she was very helpful, prompt and professional

Fareeda & Leonie were fantastic in working for me with the sale of my house. They were very understanding when I had delays. They kept me informed and answered emails promptly. The price was very competitive also.

If I could give Arrow 0 stars, I would. We were very excited to move house when we instructed Arrow in August 2025, with just 2 houses in our chain (first-time buyers purchasing our house, and us moving into an empty home). We thought it would be straightforward, but this was not the case. We were left unsatisfied with the lack of professionalism, communication, and urgency demonstrated throughout by Arrow. The service provided did not represent fair value for money caused significant additional stress to us during what was already a challenging time. I've broken down the major issues we had below: 1. Repeated queries: On multiple occasions we were asked the same questions, despite providing full responses back to the firm previously. The same enquiries were often repeated days later with no acknowledgement or accountability for the errors, even when speaking directly with staff. 2. Lack of communication: We received little to no proactive updates on the progress of our case. Emails frequently went unacknowledged, phone calls ignored etc., leaving us uncertain whether they have been read or actioned. 3. Difficulty contacting in general: Reaching staff by phone, including reception, has been consistently challenging, preventing timely resolution of issues. 4. Delays beyond expected timeframes: Progress towards exchange and completion was significantly slower than expected. In particular, we were waiting on enquiries for over 16 weeks in the end. 5. Administrative errors: Basic mistakes, such as emails stating “please find attached” without an attachment, caused further avoidable delays. In addition, we went and did some of the work ourselves! i.e. contacting the local council for documents. These took 5 mins, but Arrow made it seem like a long process that would take around 10 business days! We made a formal complaint which acknowledged all of this, and they offered us a measly reduction of a handling fee. We took this to the ombusdman and have today settled the complaint for considerably more. An absolutely horrifying experience throughout.

I used Arrow Conveyancing as a first‑time buyer after they were recommended by my mortgage broker, L&C. Because L&C are exceptional, I assumed their conveyancing partners would also be reliable. Unfortunately, my experience with Arrow Conveyancing was extremely poor from start to finish. Communication was consistently unprofessional. They were slow to respond, often unreachable, and I had to chase them repeatedly for basic updates. Much of the work was handled by juniors who clearly lacked experience and confidence, which led to multiple errors in important documents. Despite charging a fee for their “secure app,” almost everything was still done via email, making the app pointless. Their senior staff were surprisingly rude and inflexible, even when issues were escalated. The focus felt entirely on fees rather than customer service. They added several unjustified charges which I had to contest, wasting more of my time. They were not thorough, not transparent, and struggled to answer even basic legal questions. There were also serious quality‑control and compliance concerns. At one point, they breached my personal information by copying the wrong people into emails. They repeatedly asked for documents I had already provided, and even included duplicate charges under different names, which felt deceitful. They charged postage fees despite never posting anything to me. Even after completion, they failed to send a completion pack or the full set of documents. I had to chase them several times just to receive essential information. Overall, Arrow Conveyancing were unprofessional, disorganised, and customer‑care was almost non‑existent. Based on my experience, I would not recommend them to anyone. I strongly advise others to stay clear.

Took care of us through the whole process.

We have used Kayleigh Molloy at Arrow Conveyancing for our house sale and purchase, and on both occasions (two separate transactions) we have been very happy with the service received. Kayleigh's communication was always prompt and clear which is what we appreciated the most. We were never left in the dark and always knew what stage things were at. Having this reassurance made such a difference in an otherwise stressful process.

Ama and Paige from Arrow got first home purchase done in a timely and professional manner. They communicated clearly at all stages and provided an exemplary service. Ama made sure to provided time sensitive updates accordingly and made the whole conveyancing process effortless. Thank you for your hard work

I rarely leave bad reviews, but I would strongly advise avoiding this company. The process was extremely slow, communication was poor, and I had to constantly chase to keep things moving. A needlessly stressful experience.

AVOID AVOID AVOID Have you ever heard the saying "buy cheap buy twice" my advice would be, spend the bit extra on a QUALITY Conveyancing service do NOT use Arrow, this company will delay every aspect of your move as they simply don't communicate or even bother using a phone let alone picking one up to "update" or to get your move done swiftly, in my opinion they do not offer a quality service and you do not get quality with Arrow all you will get is a lazy rude incompetent joke of a service. Just to clarify Arrow are the Conveyancing company on our purchase, they wouldnt speak to our solicitors for days on end never replying to emails or calls our purchase too 6 months and they are partly to blame for this. I hope this review will help atleast 1 person make the right decision and NOT USE ARROW

I’ve had a very poor experience with the customer service. I was left on hold for 10 minutes before the call was disconnected, and there has been no clear phone support for the sale of my property. In general communication has been difficult, and basic administrative tasks do not appear to be handled effectively. Overall, I’m very disappointed by the lack of professionalism and responsiveness of the person assigned to the sale of my property : Ama Bruce.