Arrow Conveyancing Limited

From the first contact with the new client team to completion the team were helpful and efficient. We had various delays and issues due to circumstances outside of anyone's control and Ama was great keeping us updated and making sure everything still went as smoothly as possible.

Everything was incredibly slow and when it came to crunch time (exchange) the conveyancer disappeared so we thought we were completing one day as everything was in order and it didn’t happen for another 5 day! Each day we thought it would go ahead but the conveyancor just didn’t do anything. I think she went on holiday without sorting anything out and the technical support team ended up doing the work but no one said that, we had to keep chasing everything and pushing for it to go ahead each day and no one seemed to think there was any problem. No one apologised. It just seemed really strange.
I’d fork out the money for a solicitor next time. We could have been in the house ages before and it would have been a lot less stressful.

Arrow convayancing have given 100% service all questions and queries answered quickly

I found Arroy Conveyancing to provide the absolute minimal possible service to get the job done.

Communication of any progress made or items outstanding was poor. Often when documents were required and needed payment I was asked to obtain them myself and often found myself wondering what service I was paying for.

They did not appear to fight my corner when some ridiculous requests were made from our purchasers solicitors and the whole process felt like I was on my own.

We did eventually complete although the whole process took far longer than any house move I've made previously (This is the 3rd time).

Bottom line is, I would not recommend this company.

6 months of problems over a cash sale, no correspondence with our solicitor. Frequent upsetting telephone calls with a receptionist not the solicitor. He did pass on our messages but difficulty reaching the solicitor. More than one solicitor involved.

I was buying a new build so no chain at all, in short - no communication, lost documents, didn’t know what was going on, all resulted in a 2 month delay to me moving in. Good luck trying to get a phone call or email back. AVOID AT ALL COSTS!

If Arrow Conveyancing were a performance, they'd be the sort where the audience leaves at interval and demands a refund.

Their three-week prelude of silence before even assigning a solicitor (despite doing through ID checks on me and demanding more information about me than my own government possess, as well as taking payment) wasn't so much a dramatic pause as a complete power cut.

Telephones at Arrow appear to be purely decorative items, like those plastic fruits some people keep in bowls. Emails vanish into the ether, returning weeks later with the informational equivalent of "we've received your message and thought we'd ignore most of it."

We received our updates from the seller and estate agent, rather like getting test results back from the hospital porter.

Despite being first-time buyers without a chain, we somehow managed to become the weak link in someone else's — a remarkable achievement, like winning a race you hadn't even entered.

Then there's Adam Houghton, senior conveyancer extraordinaire, a man so elusive he could teach masterclasses to Houdini. His professional title should be "Head Spectre" rather than solicitor. The chocolate teapot of the legal world – except a chocolate teapot has the good grace to announce its uselessness immediately rather than stringing you along for months with the promise of competence never delivered.

When the day of exchange arrived (thankfully, our sellers text us to announce it was such a day, so naturally I spent hours futily attempting to contact Adam from 'the other side'), Mr. Houghton materialized at 17:06 with deposit details, announcing "everyone was ready to exchange" with all the timing of someone arriving at a funeral reception to announce the deceased had, in fact, passed away. Sadly, my bank closed at 16:30pm.

The grand finale came the night before key handover — silence all day, then a last-minute email at 18:06: "You're short by X amount due to information I had but didn't read, can you transfer now?" As though asking for spare change for the parking meter rather than substantial sums of money to complete a house purchase.

I've had more prompt responses from my great-aunt Mabel, and she's been dead since 1997. At least she has the legitimate excuse of decomposition rather than professional indifference.

Would I recommend Arrow Conveyancing? You'd be better off hammering nails into your own eyeballs while filling out your own legal paperwork with your feet. It would be less painful, more productive, and you'd still have finished before they answered their phones.

I had to chase relentlessly on emails and phone to get information on status updates on the remortgaging. I would have thought we (clients) should have been carried along without a fuss.

Consolation:

Eventually get a response after several chasers until remortgage was completed.

The team were prompt in dealing with my case. They communicated effectively throughout. The whole process were seamless and required no prompting or follow up by myself.