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Bishopsgate Law Ltd

02032061360

Also known as :

  • Bishopsgate Law
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Bishopsgate Law Ltd

How Bishopsgate Law Ltd Compares

Value for money

!

Limited data.

This firm - 27%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Bishopsgate Law Ltd on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bishopsgate Law Ltd. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 75%
About Right 25%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

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Limited data.

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Bishopsgate Law Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Bishopsgate Law Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 0%
No 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

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Limited data.

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Bishopsgate Law Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Bishopsgate Law Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 0%
No 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Bishopsgate Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Bishopsgate Law Ltd only have 2 reviews listed here

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Client Reviews

1.5/5

Reviews summary

  • Excellent

    0
  • Very Good

    0
  • Average

    0
  • Poor

    1
  • Awful

    1

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Mark

Matter Type:

Residential Conveyancing

Mark

November 21, 2023

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Collected on:

I felt obligied to leave this synopsis to outline the service received

I feel obliged to write a review to express my profound disappointment and frustration with the level of service we received from Bishopsgate Law during our conveyancing process during the period of August 2021 to February 2022 during the purchase of our property in London. Unfortunately, my experience with this firm has been nothing short of dismal, and I feel compelled to share my grievances.  These have been acknowledged by the firm through a formal written complaint, at the point of writing this review the dialogue is still ongoing.
 
Firstly, communication was a significant issue throughout the entire process. We dealt with several members of the team which resulted in a break-down in communication, continuity, and diligence.  I found it incredibly challenging to get in touch with my assigned conveyancer, and when I did manage to make contact, the responses were often vague and lacked the necessary detail; often this took a protracted period. It became evident that there was a severe lack of transparency in the way information was relayed to me, causing unnecessary stress and uncertainty.  It was also apparent that vital documents and queries were never forwarded to us for review and resulted in a very protracted and stressful process.
 
Furthermore, the overall lack of organisation within the firm was painfully evident, and it was very confusing who we were dealing with at variable times during the process; we received correspondence from at least four team members during the process with uncertainty about the qualification or delegated job title during the process.  It was also becoming evident by the 18th January that Important documents were frequently misplaced and had not been reviewed approximately three weeks before out proposed date for exchange of contracts; this meant the estate agent and sellers became frustrated, exasperated and started hounding us about our Conveyancing teams lack of diligence and meant we had to keep chancing up the issues rather than receiving guidance. This ultimately led to delays and an overall sense of frustration. It was disheartening to witness such a lackadaisical approach to handling crucial paperwork, especially in a field where precision and attention to detail are paramount.
 
The standard of professionalism displayed by your team was sorely lacking. I found the general demeanour of the staff to be indifferent, bordering on apathetic. It was disconcerting to feel like a mere number rather than a valued client who had entrusted your firm with a significant and personal transaction.
 
Another glaring issue was the frequent delays in the process. While I understand that unexpected complications can arise, the lack of proactivity and a failure to communicate these issues in a timely manner only exacerbated the situation. Again, this led to unnecessary setbacks and frustrations.
 
I then dealt with Ryan (Operations Executive) on 7th Feb 2022, at the 'final hour' as so to speak, to address an issue with our conveyancing and Compliance Team who said a review of our supporting finances had to be undertaken, immediately before the proposed exchange of contracts.  All the vetting of funds and finances was originally undertaken back in August 2021, but the team then decided the initial review was incomplete and a further review was requested.... again, slowing down the process further.  Ryan was great at resolving this issue and ensuring that the process moved swiftly at this point to ensure a timely
completion of the sale.
 
We officially submitted a written complaint with the company in March 2022, which was upheld, and a response received from the Customer relation team. 
Unfortunately, further issues have arisen which further highlight the lack of diligence shown during the process and another important factor was overlooked, and essential documents relating to communal areas and fire safety were not shared with us; I have not had to approach Bishopsgate Law to discuss this matter further in Nov 2023.
 
 In conclusion, I felt driven to provide a synopsis outlining our experiences with this conveyancing firm which had/has been thoroughly unsatisfactory. The combination of poor communication, organisational deficiencies, lack of professionalism, and chronic delays has left me with a deeply negative impression. I sincerely hope that this feedback is helpful for any prospective clients while demonstrating the inefficiencies of this firm which allows for feedback utilised for implementing improvements to ensure that future clients do not endure the same disappointing experience.

I do have to acknowledge how helpful Ryan and the senior legal team were when we raised the initial complaint, but this does not make up for the tremendously stressful process we experienced; we are now dealing with further consequences of the poorer service, and I hope this may be addressed in our more recent dialogue (dated 17th Oct 2023).

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Connor

Connor

October 05, 2023

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Collected on:

Avoid at all costs

Avoid at all costs!

I used Bishopsgate Law initially for the sale of my previous property to which they were very good initially. However I then instructed them for the purchase of my onwards purchase after they gave me an initial quote when I instructed them for the sale. However upon appointment they then altered their quote for the onwards purchase, adding on different fees for different things which weren’t previously listed, adding on approximately £1,000 extra then the initial quote.

I decided to instruct them anyway to keep all the legal side in house with one company and to limit the stress of dealing with two different firms. During the process they were no more efficient or diligent than any other conveyancing firm for half the price. I still would have to chase them up constantly and the communication from them was average at best.

The real issue was when I finally completed on the sale and purchase of my property, Bishopsgate Law then washed their hands with me as soon as they got their payment. I had nothing but issues with my property purchase, the property was mis-sold and not fit to move into come the completion date, which meant a breach of contract. I raised this with Bishopsgate Law who stated I would need to pay them a further £650 for them to look into this for me and initially assess the problem, before then advising how much more it could cost further if I had a claim. So basically would cost £650 just to read back through some emails and contracts, despite me paying them nearly £3000 in legal fees for their services already. Absolutely disgusting service, I would have thought that nearly £3000 in legal fees would mean a certain level of customer service but clearly not. Avoid this firm at all costs.

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About this branch

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