Steven managed the lease extension process for me in the very best professional manner, always prompt, courteous, very effective, and keeping me informed during a process which should have taken 4 - 6 months but in fact took 13 months, due entirely to the unprofessional, probably deliberate, delays on the part of the freeholder First Port, causing Steve and his colleague Ravi Bahmra additional work which should not have been necessary. Despite the intransigence of the freeholder, Steve and Ravi persevered and kept up the pressure on First Port and on their intermediate landlord Estates & Management, to bring the process to a successful conclusion. Added to this Steve managed to negotiate a 25% reduction in the unreasonably high fees of Knights, First Port's solicitors. I should add that Hanne fees for Steven were as expected, and acceptable. I am truly grateful to him, and to Ravi who managed the FTT application made necessary to preserve the timeline on our S.42 application, but with extra costs forced on us from this by First Port's delaying tactics.