Richard
Collected on:
Unresponsive
No calls back regarding my claim. Doesn’t receive calls. I was supposed to receive my money a month ago but still haven’t. Poor service.
Was this review helpful?
We thought it was time to create a personal injury law firm that really understands its customers. National Accident Law gives you responsive access to expert legal support that's friendly and efficient. Above all, we're easy to deal with - right when you need help the most. We understand personal injury and we appreciate how it affects people. That's why we place such emphasis on exceptional customer care. Read more...
Also known as - National Accident Helpline
- Address
- NN15 6XR
- www.national-accident-law.co.uk
View map
Accreditations
Other locations
Other locations
National Accident Law Limited
have 1 other location
How National Accident Law Limited Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of National Accident Law Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using National Accident Law Limited. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used National Accident Law Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how National Accident Law Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used National Accident Law Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how National Accident Law Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
Rankings by area of expertise
The rankings below show the areas of expertise that National Accident Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
-
Excellent
-
Very Good
-
Average
-
Poor
-
Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Jenni
Collected on:
AWFUL AWFUL
Please do not go with this company they will call you ask you what happened and then update via a portal and then not even take your full injurys into the claim they will then say you didn't tell your full diagnosis on the phone even though you are undergoing treatment from your accident. A year I've been waiting for responses and to be offered a silly amount of £600 and when I complain they basically tell me I can only claim for what I told them on the phone. Now there only going in for £500 then they take there ridiculous 35% so what's the point if your accident gives you life long injurys and the other party takes full responsibility too they basically bully you to accept well nal Im now seeking other advice I'm going to be cobtaing the obistman and I will be seeking legal advice for client negligence
Was this review helpful?
Magdalena
Collected on:
Completely lack of professionalism
No responding for my calls or my voice messages neither for my email. Unprofessional. Not recomend. Fatal experience with this company
Was this review helpful?
Matter Type:
No Win No Fee
Karen
Collected on:
DO NOT USE THIS COMPANY.. AVOID AT ALL COSTS
Absolutely shocking. I have left my review on here in January about their lack of communication, support, customer service. I have been dealing with NAL since August 2022 since I was hit by another driver which they have ADMITTED. But NAL thinks after 2 YEARS of dealing with my claim that I have been fundamentally lying!!!!! I have had doctors notes about my accident and even my Physiotherapists has emailed into NAL confirming his assessments on me, treatment, so now he is upset as they are making out I couldn't have had substained the injuries I said!!! So now it comes across they think my physio is not telling the truth! UNBELIEVABLE. NAL have already UPHELD TWO COMPLAINTS that I have sent in the past 2 Years which proves they have been extremely poor and not being helpful or professional. Now they want £2500 from me to pay them, yet I AM the Victim. Your comments said that you are sorry about my negative review and to contact your Resolution Team. Well, I have on several occasions to inform you I will not be paying your invoice when I have done nothing wrong. Yet all you seem to reply is "sorry we couldn't agree so please pay up". I have contacted the Legal Ombudsmen who have now taken on my case to fight you! So please inform me what exactly do you want me to write into your Complaints Department again ?? What are you willing to do or change about this case??? As I will NOT be paying your invoice. So I am baffled why you want me to write in again to your Complaints Team when i have been doing so since October? Are you going to cancel your invoice now the Legal Ombudsmen is now investigating? Plus I'm aware that they have had previous complaints about your Company so I know I am not alone. I await your response. Please feel free to email me about my case and inform me your invoice will be cancelled when I am the victim, not the liar!
Was this review helpful?
karen
Collected on:
SCAMMERS. AVOID AT ALL COSTS. NOW CHARGING ME YET IM THE VICTIM!
ABSOLUTELY DREADFUL. PLEASE AVOID AT ALL COSTS. DO NOT READ ANONYMOUS REVIEWS AS THEY ARE FAKE. I WISH I NEVER DEALT WITH THIS TERRIBLE COMPANY. THEY TOOK 7 MONTHS AT ONE STAGE JUST TO RESPOND AFTER I SENT NUMEROUS MESSAGES. I WAS INVOLVED IN AN ACCIDENT AND THEY WILLINGLY TOOK MY CASE ON WITHOUT INVESTIGATING. THEY SENT ME TO 2 X INDEPENDANT MEDICAL OFFICERS WHO CONFIRMED MY INJURIES. ALSO MY DOCTOR WAS CONTACTED ON THE DAY OF THE ACCIDENT AND NOTED MY CONDITIONS. LASTLY MY PHYSIOTHERAPIST HAS ALL HIS NOTES SINCE 2022 AND CONFIRMED HIS EXPERTISE ON MY TREATMENT. I HAVE COMPLAINED TWICE TO NAL COMPLAINTS TEAM WHO HAVE "UPHELD" MY COMPLAINTS DUE TO THEIR POOR COMMUNICATION, LACK OF EMPATHY, POOR SERVICE, TERRIBLE ADVICE. AS SOON AS I TOLD THEM IN SEPTEMBER I WONT BE PAYING THEIR 35% COMMISSION THEY TURNED ON ME. THEY WERE HOPING TO GET ME OVER £4000 BUT NOW THEY ARE STATING THAT I AM "FUNDEMENTALLY DISHONEST" AND BREACHED THEIR CONTRACT. THEY HAVE NOW INVOICED ME £4200 WHICH IS TOTALLY SHOCKING, DISTRESSING AND DISGUISTING. I HAVE COMPLAINED ABOUT THIS INVOICE AS I HAVE TOLD THE TRUTH AND HAVE EVIDENCE BACKING ME UP. I EVEN TOLD THEM TO CLOSE MY CASE IN JUNE 2024 AS I WAS FED UP. WHICH THEY IGNORED. THEY HAVE NOW INVOICED ME £2300 TO PAY WITHIN 14 DAYS. ABSOLUTELY SHOCKING. I HAVE NOW COMPLAIINED TO THE FINANCIAL OMBUDSMEN AND SOLICITORS REGULARATORY AUTHORITY (SRA). NAL HAVE CAUSED ME IMMENSE STRESS, ANXIETY AND MENTAL STRESS WITH SLEEPLESS NIGHTS. I WILL FIGHT THEM TO THE BITTER END AS I AM THE VICTIM AND HAVE TOLD THE TRUTH.
Was this review helpful?
ricci
Collected on:
Don't listen to the fake reviews. Mine is real.
I'll keep it simple. This company should not be trading. Communication poor. Online system only so noone talks to you. All they want is money and not the best outcome for the client. I'm taking NAL to small claims for falling my claim at every step. Read the honest review and not the annomonus ones!
Was this review helpful?
Verified review
This review has been left by a verified client who used National Accident Law Limited.
Anonymous
Collected on:
Good service with good communication.
Good service with good communication. Great at giving advice and explaining procedures.
Was this review helpful?
Verified review
This review has been left by a verified client who used National Accident Law Limited.
Matter Type:
Accident Abroad
Chris
Collected on:
Simple process
Was kept informed from the start of the different stages throughout to the end.
Any questions answered without issue. Friendly, knowledgeable and very professional.
Was this review helpful?
Verified review
This review has been left by a verified client who used National Accident Law Limited.
Daniel
Collected on:
Timing was perfect
Patricia Westwalewicz was really patient dealing with my case . I believe she battled hard to get the compensation that I finally received. She was placed under a lot of pressure down to my poor timing management and still pulled through for me .
Was this review helpful?
Verified review
This review has been left by a verified client who used National Accident Law Limited.
Lloyd
Collected on:
Fantastic!
Patricia was really helpful and had every intention on delivering the right compensation for me.
Was this review helpful?
National Accident Law Limited are accredited by
About this branch
Description
We thought it was time to create a personal injury law firm that really understands its customers. National Accident Law gives you responsive access to expert legal support that's friendly and efficient. Above all, we're easy to deal with - right when you need help the most. We understand personal injury and we appreciate how it affects people. That's why we place such emphasis on exceptional customer care.
Regulated by
Legal services
Personal areas of law
-
Consumer
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
-
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Benefits Available To Asbestos Victims
- Bus and Coach Accident
- Car Accident
- Cycling Accident
- Diffuse Mesothelioma Payment Scheme
- Fatal Accident
- Gym Injury Compensation
- Head and Brain Injury
- Motorbike Accident
- No Win No Fee
- Pedestrian Accident
- Personal Injury Law
- Road Traffic Accident
- Slips, Trips and Falls
- Supermarket Accident
- Welfare Issues After Serious Injury
- Workplace Slip and Trip