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How Yates & Co Compares

Value for money

This firm - 97%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Yates & Co on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Yates & Co. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Yates & Co and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Yates & Co performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Yates & Co and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Yates & Co compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Yates & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    214
  • Very Good

    4
  • Average

    0
  • Poor

    2
  • Awful

    5

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Dianne

Verified review

This review has been left by a verified client who used Yates & Co.

Matter Type:

Wills

Dianne

April 10, 2024

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Collected on:

Exceptional Service

Yates & Co were a firm of solicitors participating in "free will month" for March 2024. As I needed to change my will I contacted them and cannot praise highly enough the service I received from this firm of solicitors in particular Michael Palmer who dealt with my will. He was professionalism personified from day one to the day my final will was sent to me for signature and witnessing. The contents of the will were exactly as I had requested and the whole process was completed very quickly. I would have no hesitation in recommending this firm of solicitors to anyone.

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Alison

Verified review

This review has been left by a verified client who used Yates & Co.

Matter Type:

Wills

Alison

April 05, 2024

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Collected on:

Five Star Service

Michael Palmer recently drafted a will for me.
I was very impressed with the service I received.
He was professional, yet friendly and approachable and made the whole process as agreeable as it could be given the subject matter!
Michael offered really sound and useful advice about things I hadn't considered regarding my will, and explained complex legal jargon clearly.
He was extremely patient with all the questions I asked and nothing seemed to be too much trouble.
I would highly recommend him!

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Heather

Verified review

This review has been left by a verified client who used Yates & Co.

Matter Type:

Wills

Heather

April 05, 2024

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Collected on:

Free Will

Michael was really great at explaining our options and choices and took us through everything in simple steps that are complex
Free Will we was excellent as it still gave us a less expensive will than if we had gone down the normal route highly recommend

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Natalie

Matter Type:

Purchase and Sale

Natalie

January 27, 2024

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Equity transfer

Yates have worked on our behalf on the sale of one home and the subsequent equity transfer into dual names of another. They were professional, helpful, quick to answer any questions and efficient.
We would recommend this firm to anyone and we will definitely be using them again if we require any property legal services. Asma Alli and Luke Bignall worked on our two transactions and we couldn’t be happier with their work. Highly recommend.

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Pam

Matter Type:

Wills

Pam

November 10, 2023

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Collected on:

Lasting Power of Attorney

Both myself and my husband found the process regarding the above clear due to Jenny's advise and guidance. As the Powers of Attorney take a while to complete Jenny kept us fully informed throughout. Would highly recommend.

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Pam

Matter Type:

Residential Conveyancing

Pam

November 10, 2023

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Collected on:

House sale and Purchase

Excellent service, was kept fully aware of each stage of progress, friendly, approachable would defiantly recommend.

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Bradley

Bradley

March 03, 2023

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Collected on:

Very happy

Very happy with the service provided, thank you for all your advice, help and support.

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Liam

Liam

March 03, 2023

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Jackie was amazing

Jackie was amazing and made the process extremely easy (especially for a first time buyer like ourselves). We have already recommended friends and family and we would 100 percent use again for any other properties

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Claire

Claire

March 03, 2023

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Couldn�t have been happier

Couldn�t have been happier. Made the purchase of our first home stress free! Quick, Professional, Kind and so much more. Will be recommending to everyone! Thanks so much!

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Lee

Lee

March 03, 2023

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I'm very happy with the service

I used quality solicitors from advice of tristmans. I used kerian Westby for the sale of my house plus the purchase of my new property. I'm very happy with the service kerian provided especially as my buyers where holding things up . When I emailed kerian I got a response in the same working day. A big thank you for all your hard work. Thank you

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Reviews collected from

Tomás

Tomás

March 13, 2024

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Tomás

Apparently they do not validate documents/signatures. Unfortunately, the moment I mentioned what I needed, they hung up on me. Unfriendly receptionist, bad customer service

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John

Matter Type:

Residential Conveyancing

John

March 12, 2024

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John

Excellent service and communication at all times, would certainly use Luke and team again.

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Kenneth

Matter Type:

Residential Conveyancing

Kenneth

March 11, 2024

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Kenneth

Very professional! Careful in reading legal documents and gave me appropriate advice in property conveyancing.

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alan

Matter Type:

Wills

alan

December 20, 2023

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alan

My wife and I were looking for someone to re-draft our wills for us and we found Quality Solicitors Yates & Co. Having carried out a small amount of research on the company we phoned to make an appointment and from then every step of the process was handled professionally and quicky. Michael palmer who managed the process for us could not have been nicer; he answered all our questions thoroughly and took the time to understand our circumstances so he could meet our needs. He was also very friendly which made what can be an uncomfortable process much easier than we initially thought. We’d have no hesitation in recommending Yates and Michael.

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Jan

Matter Type:

Wills

Jan

December 20, 2023

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Collected on:

Jan

Just received our Wills through the post that we signed only yesterday. Michael Palmer looked after us and was helpful and professional throughout, whilst being friendly and approachable. Very happy with the service. We will be seeing him soon to organise Lasting Powers of Attorney.

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Yates & Co are accredited by

accreditation
accreditation

About this branch

Description

We know that our clients want information about how much our services will cost, how much they will pay and when. We are happy to explain and discuss the costs to ensure that there are no hidden costs or any misunderstandings on price. In many cases, there is a set fee which we charge for the work we do. We will provide you with exact details of that fee and when you will need to pay the bill. If the work which you ask us to do requires ongoing input from us then we may not be able to do this on a fixed fee basis. However, we will always give our very best estimate of what the work will cost; provide regular bills for work during a set period and help you to plan for the expenses involved.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Wills, Trusts & Probate
    • Probate
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
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