Claire and Will have been battling away on my behalf to get the right decision and justice for me. They keep me well informed and are caring as well as very professional. Always happy to explain anything I don't understand, are patient and clearly very experienced in their field. Rather them than me! Their support over the past months has been invaluable, and without them I am not sure what I would have done. I am happy and confident knowing they are both there in the background working away, and I really don't worry about things as I know i am in very good hands. Thank you.