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Customer Safety covers how products and consumer services are kept safe for buyers, including the design, supply and after‑sales obligations under the UK product safety regime. A solicitor in this area advises manufacturers, distributors and retailers on compliance with rules such as the General Product Safety Regulations and the Consumer Protection Act, reviews product safety documentation, drafts safety notices and recall plans, negotiates consent orders, and represents clients in investigations or enforcement actions brought by regulators, courts or Trading Standards. They also manage risk assessments and responses to safety incidents.
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