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Public transportation work covers the regulation, operation and use of bus, rail, tram and other passenger services. It includes the regulation of services, safety and accessibility obligations, contractual ticketing and franchise arrangements, and disputes over passenger rights and service quality. A solicitor in this area drafts and reviews service contracts, concession or franchise agreements, tickets and passenger notices, handles regulatory complaints, and represents clients in disputes about delays, cancellations, compensation, or breach of statutory duties. In practice, matters may be shaped by government policy, transport authorities, and regulatory bodies such as the Office of Rail and Road and the Traffic Commissioners.
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