This review is for a different branch.
As it was my counterpart who is responsible for solicitor cost, they found a cheap option. And certainly I ended up paid more in time, effort and money. It was horrid experience to deal with them. The solicitor tried to avoid to deal with many things and pass back to client, when clear up the mortgage, they cannot even verify the bank account details with mortgage provider themselves. They try to get you handle everything as much as possible. After the transaction complete, it took them 5 weeks to pay the money back to my account. They never provide any email to request my bank account, every-time, I do a bit, they tell me something different. First time, they tell me it's dangerous to send account detail via email. After I sent via messenger app, they said fine. Later when I chase the funds, they asked me to write letter to them. I did, then they asked me to add company header etc. Why don't they email their instruction in the first place and torture their client like this? Why they said fine on messenger app to acknowledge they received it? I don't know if they have used my money in anyway in this 5 weeks, probably for their own cashflow purpose. Shockingly, they also leaked my personal information to my vendor (as far as I am aware, my solicitor should not communicate with the vendor, they told my vendor many details about me). The complaint channel doesn't offer any solution, but just drag you on, it takes nearly 90 days to get reply from complaint team, only after I complained to the law society. This firm is completely run by foreign solicitors, however you can tell many of them did not obtain qualification from this country, as they don things different from other solicitors. By all means, avoid this one! You will save your money and time.