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The Merriman Partnership Limited

01672515846

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The Merriman Partnership Limited

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Client Review

3.0/5

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Overall experience

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PJ

Matter Type:

Purchase and Sale

PJ

July 14, 2017

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Collected on:

Good until things go wrong

When I searched I was expecting to see a catalogue of good reviews. There is no doubt I was supported by an empathetic, hardworking and professional solicitor throughout my conveyancing. Unfortunately, right at the end, a mistake was made, which resulted in a c. £2k loss to myself.

I have some sympathy with the mistake - it wasn't a straightforward scenario as the freeholder's communications weren't the clearest. Nevertheless it was made, and I expected to be compensated. This is where things took a material turn for the worse.

I was informed repeatedly that my complaint wasn't a priority; that they couldn't afford the time to look at things "but were sure things were as they should be" etc. When I outlined the error on the phone my solicitor just stuck to the mantra "I just don't understand". So I enacted the internal complaints procedure, with its associated, separate, solicitor.

Despite all the required evidence and information being available, and my writing a detailed explanation of events, and offering a phone call (not taken), several months were wasted communicating with the freeholder under a "misapprehension"(?) that my complaint was against the freeholder. I got a response that clearly indicated confusion and completely missed the point - I again referred back to my documents and offered a call. I'm finally offered a call with a third solicitor. Following this she said "OK now I understand what you're saying, I hadn't before - but you're not a priority for me so it will take perhaps four weeks to resolve". I said, grudgingly, fine, as it was easier than the hassle of a court case.

I hear nothing back four weeks later, so I press. I get told that the response is being held up by slow communication from the freeholder. Surprise surprise, in the four weeks of inaction the firm had clearly "forgotten"? their new understanding and soon thereafter sent me a repeat of their very first response. Pointing out the facts of their mistake again, and asking them to state which facts they disagreed with, led to a rather condescending "we've done what we can to explain" response. So I've now got to through the effort and time of a smalls claims court claim.

So I won't say "don't use them". I will say, pay very close attention throughout to everything, and don't let up even right at the end. Don't assume they'll get numbers right - not just your numbers, but those of the person on the other side of the property deal.

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About this branch

Regulated by

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Legal services

Personal areas of law

  • Consumer
    • Dispute resolution - civil mediation
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Corporate finance
    • Employment - business
    • Mergers and Acquisitions
  • Dispute Resolution
    • Mediation