I think Caitlin Rees is Berry Smith's secret weapon! Caitlin first took our call and gave helpful advice without us incurring immediate costs and she built our trust to the extent where we now see Caitlin as being of our team and supporting us against huge pressures which made Covid-19 seem quite simple. Michael Shutt was also brilliant and his approach was equally supportive and with no one from Berry Smith patronising us at any time and all taking their time to make us feel supported. We are now on a retainer once again with Berry Smith and this will save significant fees moving forwards in the future which will help manage our costs and financial pressures caused by the Pandemic. Caitlin responded usually within a very short space of time and she also managed our expectations in advance by stating when she was likely to be delayed in responding due to other client needs and we always felt that we were her top priority. I cannot recommend them highly enough!