Anonymous
This review was submitted by a verified client of TV Edwards LLP.
Non responsive team, damaged my position in proceedings.
I had an appalling experience with TVE which I will probably still fail to articulate for a while as it was so traumatising. The team failed to respond to emails, failed to provide advice, damaged my position in the most important proceedings of my life involving my disabled children, they moved multiple legal proceedings for staff holidays without advising me they had done so or taking my instructions on doing so, they failed to send crucial correspondence to the other side, they missed multiple legal deadlines due to staff holiday on multiple occasions. In the end I sacked them and as a result of their professional misconduct I ended up in hospital as their conduct made my illness in pregnancy a lot worse. The staff also regularly failed to give advice about other correspondence that was coming in in parallel to the proceedings and the Partner overseeing the case even told me off for chasing a up on my emails that had remained ignored for weeks. It made a significantly distressing situation much much worse. There were also times when I pushed back on the advice given to me by the solicitor and I had to be quite assertive to correct mistakes. As a result the Partner intervened a few times and changed the plan. I felt that I was doing the strategy and mental load on my own and just simply chasing the solicitor a lot, which for me in a highly stressful situation was unhelpful. Further I was refused services/responses for a variety of excuses such as staff being in court, staff being on holiday, not having legal aid funding. Which meant on one occasion I didn’t get substantive for two weeks during live proceedings and right before a deadline that TVE then missed. I was also refused meetings with my barrister as the firm said they wouldn’t pay for it out of legal aid. Even though my husband’s lawyers were doing this with legal aid. Just appalling I have no words to simply articulate how harmful and damaging the conduct of the regulated professionals at this firm has been, and even though I have instructed new solicitors due to the negligence of the TVE team I am still dealing with the fallout of the mistakes made by TVE.
Solicitors tagged in
this review