I was represented through Legal Aid at Heathrow Police Station but received no advice, no contact details, and no confirmation of which firm was actually representing me. After the interview, I received absolutely no follow-up communication. It took me 5 weeks — with the help of the police — just to find out that Langfield Law was the firm involved. I then contacted them myself for basic information, including confirmation that my case was closed with No Further Action (NFA). When I eventually got through to the managing partner, I was met with a defensive and hostile response. He said I should be “happy” with the NFA, refused to assist in obtaining the interview audio, and quoted £350+VAT to get it — only to change that to £700+VAT the very next day with no explanation. All I asked for was written confirmation of NFA from both police forces involved, a request to the police for the interview audio, and an apology for the total lack of communication. Instead, I was treated dismissively and received no support. I’m now handling the matter myself and will be escalating the issue to the Legal Ombudsman. I do not recommend this firm to anyone seeking professional, transparent, or supportive legal aid services.

I was represented through Legal Aid at Heathrow Police Station but received no advice, no contact details, and no confirmation of which firm was actually representing me. After the interview, I received absolutely no follow-up communication. It took me 5 weeks — with the help of the police — just to find out that Langfield Law was the firm involved. I then contacted them myself for basic information, including confirmation that my case was closed with No Further Action (NFA). When I eventually got through to the managing partner, I was met with a defensive and hostile response. He said I should be “happy” with the NFA, refused to assist in obtaining the interview audio, and quoted £350+VAT to get it — only to change that to £700+VAT the very next day with no explanation. All I asked for was written confirmation of NFA from both police forces involved, a request to the police for the interview audio, and an apology for the total lack of communication. Instead, I was treated dismissively and received no support. I’m now handling the matter myself and will be escalating the issue to the Legal Ombudsman. I do not recommend this firm to anyone seeking professional, transparent, or supportive legal aid services.

Recieved outstanding service that was simply above and beyond call of duty. The appointed solicitor, Jagdeep Phull, was helpful and approachable from the start and completely understood the client's situation and circumstances. Would highly recommend this firm to anyone in need of caring and professional legal representatives, at the most difficult time in their lives

Couldn't ask for more, thank you for understanding and help in such a stressful time. Couldn't ask for better outcome. Extremely friendly and professional service. Great support in court to client and also family. Pleasure to deal with