Elshar3823
This review was submitted by a verified client of Harrowells Limited.
Always Professional, Contactable and responsive
I am extremely satisfied with Harrowells overall and routinely use them to manage my legal matters, but on this occasion they genuinely went above and beyond. I was going through a very emotional and difficult time, and from the outset they were absolutely on it — not only in terms of clear, practical legal advice, but also in recognising and supporting the emotional side of the situation. Pricing was transparent and upfront throughout, and in hindsight I genuinely regret not using them for my house sale and purchase, as fees elsewhere have continued to mount without the same level of clarity or value. Harrowells explored every option I raised, advised me honestly on whether each route was worth pursuing, and were refreshingly straight with me. Communication was consistently clear, respectful, and reassuring, and the speed of response and resolution was excellent. I felt listened to, supported, and well represented at every stage. I would not hesitate to recommend Harrowells and will continue to use them for future legal matters. Billing was clear and transparent, but I would recommend a phone call on a number of issues is probably more constructive than being charged a minimum amount for an email, but that is no different to any other charging model, so I don't old that against Harrowells per se. I will call out Dawn Darlison who manages the billing - she gently reminded me of anything outstanding (which I perceive is rare from other solicitors) and allowed me to put finance on account when I pre-empted, plus invoices were accurate and timely. The types of interactions I have had Harrowells manage are: Probate (for a family matter), Matrimonial/Pre-Nup and employer dispute
A representative from Harrowells Limited responded to this review
Thank you for your fabulous review. Your feedback is very much appreciated by our team, who have all read it, and passed on their thanks for your kind words. We're pleased we have been able to help on several occasions, and we hope you'll come back if you need us again.