Stacy Plant

Wills & Probate Practitioner

Accepting new clients via ReviewSolicitors

Wills & Probate Practitioner

  • Regulated by: The Solicitors Regulation Authority

  • Based in Matlock, Derbyshire
  • Licensed for less than 1 year

Accepting new clients via ReviewSolicitors

Wills & Probate Practitioner

  • Regulated by: The Solicitors Regulation Authority

  • Based in Matlock, Derbyshire
  • Licensed for less than 1 year

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Stacy Plant

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4.1
Excellent
83%
Value for
Money
86%
Success
Rate
86%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.4/5
Approachability 4.9/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.7/5
Value for money 4.1/5

Experience

  • Lovedays Solicitors

    Wills & Probate Practitioner

    Until Present

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

6 St. Johns Street, Wirksworth, Matlock, DE4 4DR

Reviews

4.1 /5 7 Reviews
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Profile image of Graham Nigel

Graham Nigel

Verified
Wills, Trusts & Probate

New wills

The staff at the Wirksworth office were very friendly and very professional.

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this review

A representative from Lovedays Solicitors responded to this review

Thank you for your kind feedback. We’re pleased to hear that you found the team at our Wirksworth office friendly and professional. We appreciate your recommendation and thank you for choosing Lovedays.

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Caroline & Peter

Verified

Professional and helpful

Great advice, friendly and helpful would recommend and use again.

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A representative from Lovedays Solicitors responded to this review

We're pleased to hear that you found our advice helpful and our team friendly and approachable. We greatly appreciate your recommendation and look forward to assisting you again in the future.

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Anonymous

Verified

Excellent Service

We received excellent service from Stacy when we recently updated our wills. She was very informative whilst guiding us through the process. We needed to do something a little more complex that with our previous wills and Stacy made sure we obtained our objective.

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A representative from Lovedays Solicitors responded to this review

We're delighted to hear that Stacy provided excellent service and guided you clearly through the process of updating your wills. We appreciate your kind comments and will ensure they are passed on to Stacy.

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Dorothy Illingsworth

Verified

Making my will

Everything was dealt with professional and explained to me in words I could understand ,I wanted to get my will changed as soon as possible and there was no problems , I am very happy thank you Stacey and team

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A representative from Lovedays Solicitors responded to this review

Thank you for your lovely feedback. We’re so glad Stacey and the team could assist you promptly and explain everything clearly throughout the process. It’s great to hear you’re happy with the service.

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Michael

Verified

I wish I'd gone elsewhere

For an extortionate price, with relatively little work to do on updating our wills, we received a sloppy service. Slow. Not available at times we needed to consult. Inaccuracies in draft documents. Making payment, would you believe, lived up to the firm's otiose and inefficient character. Scan the QR code on the bill, simple, except it led to a blind alley. Phone one of their several numbers (which one ? Might be useful to be given the correct one), person not available. Third try - our practitioner. Not available until 5 days later. No surprises there. Phone third number: sorry, can't help. Fortunately, the fourth call came from a present and competent person who took the payment. What a shambles.

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A representative from Lovedays Solicitors responded to this review

Thank you for drawing these issues to my attention, and I am pleased that we now have had the opportunity to discuss them together on the telephone. I am very sorry to hear about the experience you had with our firm, and I hope I have come some way toward remedying this with you. I also thank you for the feedback, which I take on board. I am sorry that you felt the price was ‘extortionate’ but note that this was agreed with you at the outset of the matter. As for the ‘sloppy’ and ‘slow’ service, I will work constructively with the team members in question to ensure this rare occurrence does not affect other clients, and I am sorry again for the experience you had. I am addressing the QR code and payment of the account immediately, and reviewing the phone numbers on the bill itself. No client should need to call more than once to receive a positive reaction, even if this is a prearranged call back. I will investigate this and ensure we learn from your poor experience – thank you again for your feedback, which we will use to learn and train accordingly. Richard Roberts (Managing Director)

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