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Chanice
The staff were very professional and supportive. Always kept me informed and gave me the best advice. Mahmut was exceptional. Thank you for your service. I would definitely recommend this company.
A representative from Waterstone Legal responded to this review on 14 November, 2024
Thank you, Chanice, for your kind review! We’re delighted to hear that Mahmut and the team provided you with excellent service and support. Your recommendation means a lot to us!
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Pleasant Experience
We had a pleasant experience. Things ticked along at a reasonable rate, no major issues.
Mahmut was very professional and efficient.
I would use their services again.
Lawyer named in this review: Mahmut Aksanoglu
Was this review helpful? Yes
Regret choosing Waterstone Legal
We approached Waterstone because their marketing materials boast of a professional service, with guidance and support for.forst time buyers.
The increased cost reassured us that we would be getting a good service.
We contracted them for a very simple house purchase with no chain, and Shah assured us it would not take long.
However working with Mahmut has been very stressful. For long periods he has ignored all emails and calls from both us and the estate agent. There have been numerous sloppy errors and factual inaccuracies throughout paperwork. On top of this massive delays, which are unexplained or even acknowledged.
The sellers are threatening to pull out due to the delays and still Mahmut will not respond.
I wish I had chosen another solicitor, and strongly recommend against using Waterstone based on my own experience.
Lawyer named in this review: Mahmut Aksanoglu
A representative from Waterstone Legal responded to this review on 25 June, 2025
Dera A, thank you for taking the time to provide your feedback regarding your recent experience with Waterstone. We sincerely regret that the service you received did not meet the high standards we set for ourselves, particularly in relation to communication and the handling of your transaction. Please email full details of your matter to s.ali@wslegal.co.uk so that we can investigate this matter. Thanks.
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Excellent service. Mahmut is an asset to the company. He ensured that
Excellent service. Mahmut is an asset to the company. He ensured that the completion went through smoothly. I would highly recommend Waterstone Legal as everyone is professional and efficient. Thank you Mahmut for all your help.
Lawyer named in this review: Mahmut Aksanoglu
A representative from Waterstone Legal responded to this review on 06 May, 2025
Hi Ayman. Thank you so much for your kind words! We’re thrilled to hear that Mahmut provided excellent service and helped ensure a smooth completion. It’s great to know that our team’s professionalism and efficiency made a difference. Mahmut will be especially pleased with your feedback. We truly appreciate your recommendation and look forward to assisting you again in the future!
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We engaged Waterstone Legal for our conveyancing service as first-time
We engaged Waterstone Legal for our conveyancing service as first-time buyers, using a shariah-compliant mortgage provider. Our case was initiated by Mr. Shah Ali and later taken over by Mr. Mahmut, who efficiently saw us through to completion. Throughout the process, Mr. Mahmut provided reassurance when we had concerns and ensured that our mortgage offer was extended to meet the vendor's preferred completion date. Thanks to his efforts, the extension was approved by the lender without any issues. We recommend them for their exceptional service
Lawyer named in this review: Mahmut Aksanoglu
A representative from Waterstone Legal responded to this review on 06 May, 2025
Thank you so much for your kind feedback, Sakibul. We’re really pleased to hear that your experience as first-time buyers was a positive one and that both Mr. Shah Ali and Mr. Mahmut were able to support you smoothly through the process. It’s great to know that Mr. Mahmut’s efforts helped keep everything on track and provided the reassurance you needed along the way. We appreciate your recommendation and wish you all the best in your new home!
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Conveyancing Services
Mahmut and the Waterstone Legal team supported me with the sale of my previous home and the purchasing of my new home. They were professional and efficient. I really liked that I could follow the progress and understand the potential next steps of my home purchase and sale via their app. I would recommend their services.
Lawyer named in this review: Mahmut Aksanoglu
A representative from Waterstone Legal responded to this review on 21 February, 2025
Thank you for your kind words, Steven. We're glad to hear you had a smooth experience with Mahmut and the team. We appreciate your recommendation!
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