Alyson Coulson was the solicitor handling my fathers will, where I was a 1/3rd share benefactor along with my two sisters. I would not recommend her. On numerous occasions she failed to respond to voice messages requesting a call back on important matters that she herself raised in writing. Her email responses out of 12 emails came back 9 Out of Office which to date have been unanswered. Worse than that, following Gilbert Stephens Exeter own Complaints Policy, their Complaints Manager emailed me and copied Alyson Coulson promising that she would respond within 48 hours. 4 days later, there has been no response from either Alyson Coulson or The Complaints Manager of Gilbert Stephens. This would appear to be a case that Alyson Coulson must only be a part time/working from home solicitor and not be able to properly manager her affairs. When solicitors who are fee based per email/letter they send can't be bothered to send you a courtesy email stating they have received your communication then that surely must put their reputation and that of their employers, Gilbert Stephens Exeter, in serious doubt.