Awful. I wish i never used this firm. I have no intention of ever utilising the services of this firm in the future, and I strongly recommend against considering them.

This has undoubtedly been the worst "professional" encounter I've ever come across, and it's without question the most unprofessional solicitor firm I will ever encounter. They left my brother in a difficult situation during the court proceedings, as they didn't send anyone who was knowledgeable about the case; instead, they sent a student. The solicitor would call me saying they don’t know why they need to attend & that the owner doesn’t want to go.

The Barrister assigned to the case was entirely new to it, having less than 12 hours to familiarize themselves, which proved to be absolutely catastrophic. During the whole period of working with the firm I would myself presenting evidence, questioning, going on leads rather than the solicitors!
Also this came after they had already missed the deadline for submitting the defence statement earlier in the process – they had not even drafted it!

Furthermore, they were uncooperative in keeping the family informed about developments and omitted crucial pieces of evidence in the case that the family had to present in court. I am pursuing formal actions with the CPS/SRA regarding this matter. The staff also demonstrated unprofessionalism by using informal terms like "brother" when the questions got tough and phrases such as "I'll tell you what it is, bro." To be candid, it's best to steer way clear of this firm.

The owner Akhmed Yakoob refused to speak to the family, declined calls, meeting rather than face the inadequacy of his staffs actions on this matter. He talks the talk online, but does not back it up. I will be taking him & the firm through the relevant governing bodies due to their actions.

I contacted Maurice Andrews Solicitors with my issues and I got a response within hours, which I was highly impressed by. I managed to speak directly with my solicitor, who gave me professional, reliable and honest advice and reassured me. He said he would be happy to help me and represent me and made me aware of best and worst case scenarios which helped me feel more prepared for whatever the outcome could be. The advice I was given was extremely realistic, and I came of the phone feeling less anxious and more reassured and I know I have picked the right person to help me. I cannot thank you enough and I would highly recommend Maurice Andrews Solicitors to anyone. Thank you to Akhmed Yakoob for the help so far - he spoke with confidence and knows all the answers. He was recommended specifically by family friends, who he has won cases for and this is why I put my trust in him

Many thanks to everyone at Maurice Andrews Solictor firm for their professional help and guidance, I would highly recommend all to go to the best first. First class Solictors. 👍