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Elias
From dealing with the sales conversion team to being then allocated a conveyancing team the process was very informative for me as a first time buyer and I felt a lot more at ease with this firm then any other firm who quoted me. Throughout the lengthy process Poole Alcock Newbuildteam1 were always fully prepared and well ahead. They were easy to contact and very responsive and helped me with any query. Honestly couldn’t have been happier with their service. Having compared this to services my immediate family and also friends had received in the past Poole Alcock were brilliant.
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Very good
Had a difficult sales process (nothing to do with Poole Alcock) and they persevered through all the challenges - even going above and beyond their usual remit
Solicitor named in this review: Nicola Fury
A representative from Poole Alcock LLP responded to this review on 17 November, 2023
Hi Samuel, glad we could help out in a difficult situation and get things sorted. Thanks for your great feedback it is really appreciated.
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First Class Service
From start to finish in both my house sale and purchase, the service was seamless - would definately use again!
Solicitor named in this review: Nicola Fury
A representative from Poole Alcock LLP responded to this review on 19 October, 2023
Hi Peter. Thank you for your lovely review we really appreciate it.
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Great service
Pool Alcock were very professional from beginning to the end.
Very transparent with costs and everything completed in a time scale to match our needs.
Highlt recommended.
Solicitor named in this review: Nicola Fury
A representative from Poole Alcock LLP responded to this review on 11 October, 2023
Hi Steven, thank you for a great review. its very much appreciated :)
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TRULY PROFESSIONAL PEOPLE & OUTSTANDING SERVICE
From Instruction to completion the whole team at Poole Alcock have been fantastic - keeping us in the loop every step of the way with what was a complicated lease hold sale - obviously if the buyers solicitors had been on the ball and at the top of their game like this super firm then our sale would have been completed sooner - none the less Nicola, Kate and all the team have been true professionals and I would recommend them to anyone. House buying or selling is very stressful but this firm goes out of it's way to ease that stress. Many thanks all.
Solicitor named in this review: Nicola Fury
A representative from Poole Alcock LLP responded to this review on 12 October, 2023
Hi Christopher. We are so glad we took the stress out of your situation. Thank you so much for the amazing review!!
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New home purchase
We had a long drawn out process which they steered us through without issue in a calm manner. First class service
Solicitor named in this review: Nicola Fury
A representative from Poole Alcock LLP responded to this review on 14 September, 2023
Congratulations on purchasing your new home, Matthew! We are thrilled to hear that Nicola and her team helped you past the finish line without stress. Thank you for your review.
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Smooth customer experience
Recently used Poole Alcock for the purchase of our new property. They are very professional. Communication was great. We never had to chase them for anything and made a generally stressful experience very smooth. Would recommend.
Solicitor named in this review: Nicola Fury
A representative from Poole Alcock LLP responded to this review on 20 September, 2023
Thank you for your fantastic feedback, Paul. It is great to hear and we shall ensure to pass your comments along to the team.
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Professional
In every step in my journey, they were extremely helpful, understanding and approachable. They finished the purchase in a very quick and efficient manner.
Solicitor named in this review: Nicola Fury
A representative from Poole Alcock LLP responded to this review on 05 July, 2023
So pleased Nicola and her team were able to provide you with fantastic service. Thank you for your review, Khaled.
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House move
The ladies helping us (Georgina and and co) were superb. They kept us informed throughout and even though we ‘pestered’ them too often, nothing was too trouble. This was our 1st home move in 28 years (we are both in our 70’s) and they so patient and courteous.
Solicitor named in this review: Nicola Fury
A representative from Poole Alcock LLP responded to this review on 21 June, 2023
So pleased the team were able to smoothly guide you through your recent house move. Thank you for your review, Malcolm and Sue.
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New build team a great help with purchase of new build property
Having used Poole Alcock for the sale of our property, a few months later we found ourselves looking to buy a new-build house. We have bought new-build before but that was a long time ago and, as quickly became apparent, it's important to have a specialist legal team working for you. Despite some initial hiccups in communication (we were promised a welcome phone call from the team that never materialised), our relationship with Amelia and Georgina worked well and we were guided through the various processes safely and successfully through to completion.
The New Build team were at pains to point out in advance that the "Source of Funds" requirements are something that they are obliged to do assiduously and we would just guide other buyers that this is a procedure that can feel quite uncomfortable at times, so be prepared...and don't take any follow-up questions too personally!
We are very grateful to Poole Alcock for steering us gently but firmly through our new-build purchase and would be happy to recommend their services to others. Our only reservation was that missing welcome call, which would have helped us greatly to settle in to the working relationship.
Solicitor named in this review: Nicola Fury
A representative from Poole Alcock LLP responded to this review on 09 June, 2023
Thank you for your lovely review. We really appreciate your comments and shall take them on board to improve our service going forwards.
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Just how a solicitor should be
We had an horrendous journey to attempt to move house. We were recommended to use Poole Alcock and honestly, if we’d used anyone else I don’t think we’d be in our new home now. There was problem after problem - all before us in the chain - and the team’s professionalism, responses to enquiries (and the odd shouty email) and friendly manner all helped us feel we were in the right hands. They proved their worth when needed and had our backs. I’d recommend them any time.
Solicitor named in this review: Nicola Fury
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