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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Jane Wood
Collected on:
Mollie provided an excellent service and an was extremely helpful/knowledgeable. She really put me at my ease and her reassurance was most gratefully received as I was feeling anxious and stressed when I called.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Anonymous
Collected on:
Great customer service and really prompt
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Daxa
Collected on:
Tim was very informative on a telephone consultation.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Tim
Collected on:
Very helpful good, they were helpful on the phone
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Employment Law
Mark Fletcher
Collected on:
Simple, hassle free. Just perfect thank you.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Employment Law
Laura Bocanegra
Collected on:
Elinor was very helpful. The communication with the team was really fast and I felt very comfortable with them
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
RodC
Collected on:
After getting made redundant, I chose Poole Alcock to advise on my Settlement Agreement. Elinor was very clear and thorough, and explained what each section in the Agreement meant. She put my mind at ease, removed any doubts, and I was happy that the Agreement was fair by the end of our call. Thanks, Elinor, for making a difficult time easier to navigate.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Adam
Collected on:
I sent an email asking for help with the registration of a residential property. Georgina responded quickly to ask for some details, and was quickly able to provide a quote. After a quick phonecall to pay a deposit for the services to be provided, I was given the details of the solicitor who will handle the case. Georgina was polite and professional, and I will certainly be using them in the future and would recommend to anyone else.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Mark
Collected on:
Gave information I needed, answered all my questions and easy to talk to.
A representative from Poole Alcock LLP responded to this review on 03 July, 2025:
We are delighted that Tim has been able to answer your questions Mark and you now have the information you need. Please don't hesitate to get in touch if we can help any further. Best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children
Nicole
Collected on:
Exceptionally clear communication - reassuring.
I now believe I have a chance to do it, I have the guts to do it.
A representative from Poole Alcock LLP responded to this review on 02 July, 2025:
We are delighted that Tim has been able to help you and really appreciate your valuable feedback. We will pass your kind words onto Tim. Thank you again Nicole, please get in touch if we can help further.
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dean
Collected on:
I found the advice I was given by Poole Alcock Solicitors was very informative and helpful. I appreciate the time you took to answer my questions, thank you.
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J
Collected on:
Initial conference- prompt, professional and very helpful. Thank you
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Matter Type:
Residential Conveyancing
John
Collected on:
Our ecperiance with Poole Alcock was professional and helpful allthrough, we would fully recommend this company without hesitation. Kate and her team in our view were fantastic.
A representative from Poole Alcock LLP responded to this review on 26 February, 2025:
Thank you so much John for taking the time to leave us an excellent review and for sharing your positive experience with us. We are thrilled that Kate and her team have been able to help you and the service you have received has been professional and helpful throughout. Its always great to know that we will be recommended thank you again for your great feedback. Please don't hesitate to get in touch if we can help you any further. Very best wishes.
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Matter Type:
Residential Conveyancing
Hansong
Collected on:
Great service. The up chain was a bit slow in progressing, but James’ team made sure everything goes smoothly.
A representative from Poole Alcock LLP responded to this review on 22 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Andy
Collected on:
Really friendly and professional service. Made first time buying an easy experience
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
