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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Dylan
Collected on:
Georgina clearly explained the process of engaging Poole Alcock as conveyancing solicitors for the purchase of my first home, she was also patient in explaining the legal terminology involved in the process.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Maria
Collected on:
Georgina is very friendly and chatty as well as super efficient. She took time to understand the situation that has led up to us having to change conveyancers and the change in circumstances over the last few days.
A representative from Poole Alcock LLP responded to this review on 13 August, 2025:
Many thanks Maria for the great 5 star review. We are delighted that Georgina has been able to help you and that her efficiency and friendly nature have led to you joining Poole Alcock. We look forward to working with you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
David
Collected on:
Contacted this firm today and spoje to Georgina who was very friendly and professional
A representative from Poole Alcock LLP responded to this review on 12 August, 2025:
Thank you David for the positive review and feedback, we really appreciate it. we are glad that Georgina has been able to help you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Athena
Collected on:
Mollie was extremely helpful, professional, and swift with my inquiries. She helped answer the various questions that I had, leaving me confident and sure about my next steps.
A representative from Poole Alcock LLP responded to this review on 12 August, 2025:
Thank you Athena for the lovely 5 star review, we are very happy that Mollie has been able to help you with your matter leaving you confident and sure about your next steps. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Anonymous
Collected on:
Great service again from Poole Alcock, fast, efficient and good communication.
A representative from Poole Alcock LLP responded to this review on 12 August, 2025:
Thank you for continuing to use Poole Alcock, we are delighted that you have decided to continue your business with us and look forward to working with you again. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
D Webster
Collected on:
I contacted numerous solicitor firms before speaking with Eve, and the difference was immediately clear. She was friendly, kind, knowledgeable, and incredibly patient with all of my questions.
Eve took the time to explain everything in a way that made sense to me, additionally offering me her line if I thought of anything else post call. Her professionalism and approachable manner instantly put me at ease. She made me feel confident proceeding with PA.
Once I made the final call to instruct, Eve was again on hand, calling promptly and was genuinely helpful. Thank you to Eve, for making what an overwhelming process feel so much smoother.
I am confident that the service will continue in this way
A representative from Poole Alcock LLP responded to this review on 08 August, 2025:
Thank you for leaving such an excellent 5 star review and for choosing Poole Alcock. We really appreciate you taking the time to complete the questionnaire and value your feedback. We are delighted that your experience with Eve has been so positive and over the moon that having contacted numerous solicitor firms you felt that what could be an overwhelming experience was made much smother. I will of course pass on your lovely words to Eve, we look forward to working with you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Anonymous
Collected on:
Mollie was very helpful and pleasant from my first call. She explained what was required and answered my questions in a friendly and professional manner.
A representative from Poole Alcock LLP responded to this review on 08 August, 2025:
We are happy that you enjoyed your experience with us and really appreciate the great feedback and 5 star review. Please get in touch if we can help any further. Best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Elaine Webster
Collected on:
Speedy return of Internet enquiry
Eve, Polite and personable, thorough in explanation.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
Thank you Elaine for your great 5 star review and for sharing your positive experience with us. I will pass on your very kind words to Eve. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Andy M.
Collected on:
Thank you! Great communication from Eve.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
We are delighted Andy that you have had such a good experience with Poole Alcock and in particular Eve. We look forward to working with you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Paul L
Collected on:
Original solicitor I had tried to use wouldn’t deal with my case due to the height of my building. Quick google search found this firm and I spoke to Eve, who talked me through every detail and worked on my quote. She was friendly and patient and quick to return my call and answer any questions I had. Pricing all seems to be fair and transparent as well.
All good so far and based on this experience would be happy to recommend this firm.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
Good Morning Paul, thank you for leaving such a great 5 star review and for taking the time to complete the questionnaire. We are delighted that despite early days you are happy to recommend us based on this experience and look forward to working with you. Very best wishes.
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dean
Collected on:
I found the advice I was given by Poole Alcock Solicitors was very informative and helpful. I appreciate the time you took to answer my questions, thank you.
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J
Collected on:
Initial conference- prompt, professional and very helpful. Thank you
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Matter Type:
Residential Conveyancing
John
Collected on:
Our ecperiance with Poole Alcock was professional and helpful allthrough, we would fully recommend this company without hesitation. Kate and her team in our view were fantastic.
A representative from Poole Alcock LLP responded to this review on 26 February, 2025:
Thank you so much John for taking the time to leave us an excellent review and for sharing your positive experience with us. We are thrilled that Kate and her team have been able to help you and the service you have received has been professional and helpful throughout. Its always great to know that we will be recommended thank you again for your great feedback. Please don't hesitate to get in touch if we can help you any further. Very best wishes.
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Matter Type:
Residential Conveyancing
Hansong
Collected on:
Great service. The up chain was a bit slow in progressing, but James’ team made sure everything goes smoothly.
A representative from Poole Alcock LLP responded to this review on 22 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Andy
Collected on:
Really friendly and professional service. Made first time buying an easy experience
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
