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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 59 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Louise
Collected on:
Rosemary was extremely easy to speak to and listened to all my concerns . I was given professional advice.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Fixed Fee Divorce
Steve
Collected on:
Kept to telephone appointment time .Lisa was very polite and answered all my questions clearly and fully . She explained various options going ahead and left me to consider my next step putting me in a relaxed frame of mind. Thank you .
A representative from Poole Alcock LLP responded to this review on 26 July, 2024:
Hello Steve thank you for this lovely feedback and for leaving a great review, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Samuel
Collected on:
After initially putting off starting legal proceedings due to struggling with the situation, I contacted Poole Alcock for an initial consultation and was put through to Chloe straight away, Chloe listened to my situation and advised me of the next steps which really gave me confidence and put my mind at rest to continue with the next steps.
A representative from Poole Alcock LLP responded to this review on 26 July, 2024:
Hi Samuel thank you for this lovely review we really appreciate such great feedback and we wish you all the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Separation
James
Collected on:
Kate was really understanding and sympathetic to my needs. She reassured me that things would be okay and outlined what she could do to help my situation
A representative from Poole Alcock LLP responded to this review on 26 July, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Nikki
Collected on:
We require some legal
Support with conveyancing query on a BTL property and Eve was fantastic. Despite speaking to many solicitors, Eve was able to explain the rationale clearly and simply and give us the information to make n informed choice.
A representative from Poole Alcock LLP responded to this review on 26 July, 2024:
Hi Nikki thank you so much for this great review and for taking the time to leave such great feedback, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Phil
Collected on:
We had a tricky remortgage to negotiate and Liz and the team pulled out all the stops to get this completed in a very tight timescale too.
Highly recommended.
A representative from Poole Alcock LLP responded to this review on 26 July, 2024:
Hi Phil thank you for this fabulous review Liz is amazing and will do her very best for clients. Great to hear that you would recommend us!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Ibtasam
Collected on:
We had Kate Heath as our solicitor for our first home. She was brilliant and had a large team to help with any queries.
Would recommend.
A representative from Poole Alcock LLP responded to this review on 25 July, 2024:
Hello Ibtasam thank you so much for your lovely review. Kate and her team will be thrilled. Great to hear you would recommend us and we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Boundary Disputes
Charlotte
Collected on:
Kate and her team were excellent throughout the entirety of my purchase. It was easy to get a hold of someone if needed and care was taken at every level to ensure the process ran smoothly - a real weight off for me as a first time buyer. Kate was also especially helpful when some tricky patches arose throughout the process and conveyed information and next steps clearly. I would definitely recommend.
A representative from Poole Alcock LLP responded to this review on 25 July, 2024:
Hi Charlotte thank you for your lovely review regarding Kate and her team. All the best for the future in your 1st home.
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Matter Type:
Residential Conveyancing
Jane
Collected on:
Contacted and was greeted by Jackie Bowyer. Really kind, helpful and smooth start to using the firm for buying a house. Thanks!
A representative from Poole Alcock LLP responded to this review on 24 July, 2024:
HI Jane thank you so much for the lovely review and great comments regarding Jackie. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Liam
Collected on:
Very understanding and informative spoke clearly and honestly
A representative from Poole Alcock LLP responded to this review on 24 July, 2024:
Hello Liam thank you so much for this great review we are really grateful when Clients leave lovely feedback. We hope to work with you again in the future.
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Matter Type:
Residential Conveyancing
Linda
Collected on:
Chloe and her team dealt with house sale very efficiently. Always friendly and helpful and dealt with the problems with the buyers solicitors in a professional way. would recommend them to anyone.
A representative from Poole Alcock LLP responded to this review on 17 July, 2024:
Hello Linda thank you so much for this amazing review we are thrilled to hear you would recommend us and we hope to work with you again in the future.
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John
Collected on:
Good value and service. Very professional and timely responses to emails.
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Matter Type:
Divorce
Hugh
Collected on:
Having recently contacted Poole Alcock regarding a matrimonial problem I found the staff to be very helpful and professional which was exactly what i needed. They put me in contact with Jane Jacques the solicitor who explained everything I should know about the process of a divorce. It's early days yet and up to now I can not fault the obvious professionalism of all the staff.
A representative from Poole Alcock LLP responded to this review on 26 February, 2024:
Hi Hugh, thank you for your lovely review and for taking the time to leave such great feedback, We very much appreciate this.
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Matter Type:
Settlement Agreements
Ayla
Collected on:
Jamie dealt with my situation seamlessly and made it easy for me to understand. Very reassuring and professional
A representative from Poole Alcock LLP responded to this review on 21 February, 2024:
Hi Ayla, thank you for leaving such lovely feedback its very much appreciated. We hope to work with you again in the future.
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Janet
Collected on:
Highly recommended, very professional service and very friendly staff.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
