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How Poole Alcock LLP Compares

Value for money

This firm - 93%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 21%
About Right 78%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    1245
  • Very Good

    45
  • Average

    3
  • Poor

    8
  • Awful

    50

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
WS Peters

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Consumer Disputes

WS Peters

November 29, 2023

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Collected on:

Wills Probate and Lasting Powers of Attorney

we found the overall approach to the matter concerned was given a full detailed questions and answered response and with the information provided on the issues that there was a full understanding of our position and that of the other side. Sarah J Dunhill then gave us several options to approach the problem which we were to decide upon.
The overall outcome was that we were completely satisfied with the closure.

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Kate

Matter Type:

Pre and Post Nuptial Agreements

Kate

November 27, 2023

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Collected on:

Family Law

I had a great experience with this solicitor, Tim gave me great advice and gave me the confidence to speak up, would definitely recommend.

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Stephen

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Service Charge Disputes

Stephen

November 25, 2023

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Collected on:

Jolly Good House Sale

Did a good job, friendly,responsive, good communication. Whats not to like 😃👍

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Fiona

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Wills

Fiona

November 23, 2023

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Collected on:

Clear Practical advice

Excellent service . Verity was friendly and reassuringly professional. The legalities of our wills was explained very clearly and various options discussed. We were treated with respect supporting our individual requirements.

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Anonymous

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Unmarried Couples' Rights

Anonymous

November 19, 2023

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Collected on:

Reasonably competent

Didn’t really rise to the challenge maybe I encouraged them to hold back but didn’t really suggest any angles

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Claire

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Mediation

Claire

November 10, 2023

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Collected on:

excellence

from first call knew that their services were going to be very professional.

would certainly recommend them for any type of help

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Jennifer

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Buying and selling a farm

Jennifer

November 08, 2023

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Collected on:

Sale of Land & Stables

I was extremely pleased with the service provided by the Poole Alcock agricultural team. In particular Frances Dulla was diligent in her effort to complete what turned out to be a lengthy and complicated sale. She kept all parties extremely well informed, she was always available to speak to, answered emails immediately & I felt very comfortable dealing with her. I wouldn't hesitate to use this company again in the future.

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Anna Collins

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Litigation Law

Anna Collins

November 06, 2023

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Collected on:

Litigation Matter: Stables

I had a telephone consultation with Dan Brooks, a partner in the litigation team. He provided excellent advice which took on board all of the facts as I had explained them, he put my mind at reast about the matter and eased my anxiety over what has been a difficult time for me. He clearly explained the pros and cons of further action and explained the fees and next steps should I wish to instruct. Rather than press me to go ahead, he advised that on balance, I shouldn't. I think that other firms may well have advised a costly but pointless exercise in interest of their bottom line. Thanks Dan!

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Dan

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Mediation

Dan

October 20, 2023

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Collected on:

Truly excellent

Sarah-Jane was brilliant, very personable, genuinely had concern for my issue and helped me explore every avenue possible and made it a very simple process to get to the root of the problem with very clear and directional advice.

Truly brilliant.

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Mark Tew

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Mesothelioma Compensation

Mark Tew

October 19, 2023

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Collected on:

Work injury claim

After loosing my father, my mother and I instructed your company to handle his claim for mesifelioma , you handled it with compassion and helped us through the toughest time of our lives
Thank you all

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Reviews collected from

Janet

Janet

April 24, 2023

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Collected on:

Janet

Highly recommended, very professional service and very friendly staff.

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Phil

Matter Type:

Probate

Phil

April 18, 2023

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Collected on:

Phil

Very thorough, understanding and helpful through very difficult times. I would happily recommend the team at Poole Alcock to friends and family.

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Morag

Matter Type:

Residential Conveyancing

Morag

January 12, 2023

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Collected on:

Morag

I used Poole and Alcock to do the conveyancing for a property I had purchased near Chester . Kate Heath and her team were first class, they kept me up to date every step of the way . I would 100% recommend them.

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Phoebe

Matter Type:

Residential Conveyancing

Phoebe

November 24, 2022

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Collected on:

Phoebe

Very happy with the service we received. Nicola Fury and her new build team ensured me and my partner were in our first home in such a short period of time. They made the whole process an enjoyable experience for us. We received regular updates and they were also very responsive to emails and phone calls.
Highly recommend.
Thank you,
Phoebe & John.

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Chrissy

Matter Type:

Litigation Law

Chrissy

November 24, 2022

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Collected on:

Chrissy

Excellent professional service. Well recommended

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Poole Alcock LLP are accredited by

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About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Solicitors Regulation Authority

Legal services

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