Poole Alcock LLP

01244662458

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
Regus House
Herons Way
Chester Business Park
Cheshire
CH4 9QR
01244662458
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

Other locations

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Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Heath

Amelia Johnson

Trainee Licensed Conveyancer

Chloe Burgis

Daniel Brooks

Chloe Podmore

Darren Neighbour

Anna Kuckova

Cheryl Cooper

Legal Executive- Care Team Leader

Cherry Riddlesdin

Elinor Hind

Alisha Kirkham

Solicitor - Real Estate

Daisy Mason

Derek MacDonald

How Poole Alcock LLP Compares

Value for money

This firm - 94%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 10%

Overpriced 0%

About Right 90%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 97%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%

No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Wills, Trusts & Probate

Crime/ Criminal Defence

IT & Intellectual Property

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2259
Very Good

154
Average

18
Poor

10
Awful

61

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Christopher

March 18, 2024

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Collected on:

House sale and purchase of new build

This was a daunting prospect as we had lived in are home for thirty two years Poole Alcock dealt with any issues we had quickly and efficiently we would highly recommend their services.

Solicitor named in this review:
Kate Heath

Kate Heath

A representative from Poole Alcock LLP responded to this review on 19 March, 2024:

Hi Christopher thank you so much for your review. we are so pleased to hear that you would recommend us. We hope to work with you again in the future,

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Family Law

Matter Type:

Child Access

Ben

March 14, 2024

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Collected on:

Advise on Child Arrangement Matter

Richard Barratt gave me some great initial advise around a family matter involving access to my child and I am grateful for the help received already which has given me a little more confidence dealing with mediation and the prospect of potential court hearings. I am looking forward to being further supported in this extremely stressful process and feel that I have come to the right place to navigate this situation.

Solicitor named in this review:
Richard Barratt

Richard Barratt

A representative from Poole Alcock LLP responded to this review on 14 March, 2024:

Hi Ben thank you for your fantastic review, we really appreciate this. All the best for the future.

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Wills, Trusts & Probate

Matter Type:

Wills

Linda

February 19, 2024

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Collected on:

Amendments to an existing Will

Poole Alcock helped me to draw up my first Will and have handled several amendments over the years since then.

Solicitor named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock LLP responded to this review on 19 February, 2024:

Hi Linda. thank you for the great review and for taking the time to leave such lovely feedback.

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Family Law

Verified review

Matter Type:

Pre and Post Nuptial Agreements

Fara

January 10, 2024

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Collected on:

Amazing advice

Great advice , friendly and knowledgable

Solicitor named in this review:
Chloe Burgis

Chloe Burgis

A representative from Poole Alcock LLP responded to this review on 11 January, 2024:

Thank you for the lovely review. We look forward to working with you again in the future.

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Family Law

Verified review

Matter Type:

Divorce

Jordan

October 22, 2023

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Collected on:

The best

Very straight up honest person came of the phone call much more knowledgeable about my situation and massively calmer.

Solicitor named in this review:
Tim Edgeley

Tim Edgeley

A representative from Poole Alcock LLP responded to this review on 24 October, 2023:

Hi Jordan, thanks for a great review and we are so glad we could calm you and put your mind at ease.

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Wills, Trusts & Probate

Verified review

Matter Type:

Probate

Anonymous

October 11, 2023

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Collected on:

Pleasure to deal with

Feel happy that I can now leave in the capable hands of Mr Roberts and I don't need to worry about things anymore.

Solicitor named in this review:
Andrew Roberts

Andrew Roberts

A representative from Poole Alcock LLP responded to this review on 11 October, 2023:

Thank you for your lovely review. We are thrilled to have been able to take the pressure off when dealing with your sensitive issue.

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Family Law

Verified review

Matter Type:

Divorce

October 06, 2023

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Collected on:

Divorce advice

Helen Stoller was an excellent advisor, confidant and negotiator throughout my divorce. She made what would otherwise have been acrimonious and unpleasant into something very businesslike and efficient.

Solicitor named in this review:
Helen Stoller

Helen Stoller

A representative from Poole Alcock LLP responded to this review on 11 October, 2023:

Thank you for a lovely review, and we are glad we made a difficult time that little bit easier

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Michael H

October 03, 2023

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Collected on:

Initial Call and Introduction

Eve was very kind and talked me through the whole process of what is going to happen next in the conveyancing process. She was able to answer all my questions in a clear and understandable way and has an excellent response time over email.

Solicitor named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 12 October, 2023:

Hi Michael. thank you for the lovely review and we are thrilled you received a great service from us!!

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Hishaam

August 06, 2023

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Collected on:

First time purchase

The team was very helpful in order for me to purchase my first property. I appreciated the efficiency of all procedures, many thanks to Victoria, Alison and co.

Solicitor named in this review:
Victoria Moetamedi

Victoria Moetamedi

A representative from Poole Alcock LLP responded to this review on 20 October, 2023:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Anthony Byron

July 27, 2023

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Collected on:

Wills Service

Mandy was excellent at dealing with my Dad's Will storage & transfer in a very friendly & efficient manner.

Solicitor named in this review:
Claire Ellis

Claire Ellis

A representative from Poole Alcock LLP responded to this review on 28 July, 2023:

Thank you for your great review, Anthony.

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Reviews collected from

Employment

Matter Type:

Employment Law

June 30, 2023

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A client

Was met with politeness when calling, couldn’t have been easier to get the help I needed. Excellent advice and was updated continuously throughout the process. Excellent solicitors, and will for sure be using in the future if needed again.

Thank you to Sarah who answered the phone & forwarded me onto the correct solicitor, very polite and easy to speak to, made sure I was sorted within minutes.

Thank you to Kellie, who made sure to update me on signing documents, and kept me updated through out.

Thank you to Jamie, you were extremely easy to speak to about a difficult matter and made sure I came out of our meeting feeling relaxed & happy! Explained terms to me excellently & made sure I was ok before leaving the meeting and made sure all my questions were answered. An email was sent shortly after the meeting outlining what we spoke on & making sure I was taken care of.

Nothing was too much trouble & I highly value how much I was updated throughout the process. The work was done very quickly & I couldn’t have chosen a better solicitors.

X

Solicitor named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 03 July, 2023:

We are thrilled with your kind words, B. We really appreciate you taking the time to share your experience. So glad we could exceed your expectations.

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Family Law

Matter Type:

Family law

Wendy

February 23, 2023

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Wendy

We recently used Poole and Alcock to revisit a divorce settlement from a few years ago. Our solicitors name is Nicola Jones. she was efficient, polite, patient and very professional throughout until our claim was settled. I would reccomend without hesitation.

Solicitor named in this review:
Nicola Jones

Nicola Jones

A representative from Poole Alcock LLP responded to this review on 05 May, 2023:

Hi Wendy, thank you for taking the time to share your positive experience. We shall be sure to pass your comments on to Nicola.

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Housing & Property

Matter Type:

Residential Conveyancing

Bilal

November 09, 2022

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Collected on:

Bilal

Chloe, Daisy and their team have been incredible in resolving all the issues we had during our purchase. We had many ups and downs during the process including seller refusing to hand over the property after the auction but the advise from Poole Alcock has always been on point and most importantly on time. Will definitely recommend and use again. Bilal and Ifat

Solicitor named in this review:
Chloe Heath

Chloe Heath

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heythereyourself

April 27, 2024

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heythereyourself

Sorted my first house purchase for me

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Irene

April 27, 2024

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Collected on:

Irene

Emily brown and Ellie were absolute stars they helped me so much and were always there to reassure me if I needed it I’d definitely recommend them both Poolealcock are lucky to have them in there team

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Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Guarantees and bonds
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

House sale and purchase of new build

Advise on Child Arrangement Matter

Amendments to an existing Will

Amazing advice

The best

Pleasure to deal with

Divorce advice

Initial Call and Introduction

First time purchase

Wills Service

Reviews collected from

A client

Wendy

Bilal

heythereyourself

Irene

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter