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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
This review is for a different branch.
5 star review
A representative from Poole Alcock LLP responded to this review on 02 September, 2025:
Many thanks for your positive review and feedback. We are delighted that the team have been able to help you in this matter. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Helpful, given me an idea of the options available to me.
A representative from Poole Alcock LLP responded to this review on 02 September, 2025:
Thank you so much for taking the time to complete the questionnaire and for leaving such a great 5 star review. We are delighted that Rose has been able to help you and gave you an idea of the options available to you. Please do get in touch if we can help any further. Kind regards.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Dominique Coatsworth
Collected on:
This review is for a different branch.
I rang Poole & Alcock & spoke to a lovely lady called Eve.
I enquired about using Poole & Alcock for conveyancing. Eve sent a quote over and I read through all the details & took their services up
I then got a call from Eve and exchanged details about my purchase
It was easy and straight forward
Thank you Eve !
A representative from Poole Alcock LLP responded to this review on 02 September, 2025:
Morning Dominique, we are absolutely delighted that you have had such a positive experience with Poole Alcock and in particular with Eve. Thank you for taking the time to leave such a great 5 star review and for choosing Poole Alcock. I will of course pass on your very kind words to Eve. We look forward to working with you. Best wishes.
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Matter Type:
Settlement Agreements
Gary
Collected on:
This review is for a different branch.
Extremely professional, explained conscisely and in layman terms exactly what to expect and when and why. Thoroughly recommend. Thankyou
A representative from Poole Alcock LLP responded to this review on 02 September, 2025:
Thank you Gary for sharing your positive experience, we appreciate the valuable feedback and the great 5 star review. We are over the moon that as a result of your experience with Elinor you will recommend us and will pass on your lovely words to her. Very best wishes.
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Tyler
Collected on:
This review is for a different branch.
Clear communication, fast service and friendly.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Child Abduction
Mark
Collected on:
This review is for a different branch.
Very efficient and professional easy to contact
A representative from Poole Alcock LLP responded to this review on 02 September, 2025:
Many thanks Mark for letting us know you have had great service, we are very happy that Rose has been able to help you with this matter. Please get in touch if we can offer any further help. Best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Agricultural land for sale or development
Ben
Collected on:
This review is for a different branch.
A professional service. We appreciated the booking of an initial discussion. Advise of timing and costs were adhered to. Timely email replies and an occasional phonecall to the team were responded to. We were kept up to date with progress. Security of our funds was given attention.
A representative from Poole Alcock LLP responded to this review on 02 September, 2025:
We are thrilled Ben that you have had such a positive experience with us and delighted that you have experienced our professional service. We will pass on your very complimentary and kind words to Sarah and her team. We look forward to working with you in the future. Kind regards
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Karl
Collected on:
This review is for a different branch.
An excellent service in handling my will and probate for my late wife.
Very approachable and excellent knowledge in these matters.
I would highly recommend to friends and family.
A representative from Poole Alcock LLP responded to this review on 29 August, 2025:
Many thanks Karl for the great 5 star review and the positive feedback. We are delighted that Charles has been able to help with both matters and will pass on your very kind words. Best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Ann
Collected on:
This review is for a different branch.
5 Stars
A representative from Poole Alcock LLP responded to this review on 29 August, 2025:
Thank you Ann for your positive review and feedback. We are delighted that Daisy has been able to help you. Best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Probate
Bree
Collected on:
This review is for a different branch.
I used Poole Alcock for my will writing and they were excellent, so efficient.
I kept them waiting a long time to send it back and they kept up to date with reminders and chasers (something I need).
Very impressed, would recommend and use again
A representative from Poole Alcock LLP responded to this review on 29 August, 2025:
Many thanks Bree for the great 5 star review and for taking the time to complete the questionnaire. We are delighted that you have enjoyed your experience with Poole Alcock and will pass on your very kind words to Daisy and her team. Best wishes.
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L
Collected on:
Professional service
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Matter Type:
Residential Conveyancing
Gary
Collected on:
A very stressful time for me over seven months. PA did everything I asked for with professionalism & efficiency. Great Teamwork! Thanks so much. Highly recommended. A special shout out for Katie..... You did a great job!
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Matter Type:
Residential Conveyancing
Rod
Collected on:
Although I had not heard of them before, I decided to use Poole Alcock Solicitors based on on-line reviews, my research of them and price. I'm pleased to say that it was a good decision. They handled my house sale efficiently and professionally reaching completion as quickly as they could have. The pre-sale information from the company was very helpful and James Williams and his team kept me up to speed throughout the process. My experience was drama free and they always responded to my inputs promptly and in a friendly and helpful way. Overall, a very positive experience.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you very much Rod for the great 5 star review. We are very happy that you have had such a positive experience with us and will pass your very kind words onto James and his team. We hope to work with you again. Very bet wishes.
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Matter Type:
Wills
Gerard
Collected on:
Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.
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Matter Type:
Residential Conveyancing
Karen
Collected on:
Excellent service with selling and purchasing of property. Good communication, highly recommend. Fees also very reasonable.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
