Poole Alcock LLP

01245202493

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
4th Floor, Victoria House
Victoria Road
Chelmsford
Essex
CM1 1JR
01245202493
www.poolealcock.co.uk/?utm_source=Review+Solicitors

View map

Accreditations

Other locations

Request a callback Send an email Book an appointment Visit website

Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Heath

Amelia Johnson

Trainee Licensed Conveyancer

Chloe Burgis

Daniel Brooks

Chloe Podmore

Darren Neighbour

Anna Kuckova

Cheryl Cooper

Legal Executive- Care Team Leader

Cherry Riddlesdin

Elinor Hind

Alisha Kirkham

Solicitor - Real Estate

Daisy Mason

Derek MacDonald

How Poole Alcock LLP Compares

Value for money

This firm - 94%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 12%

Overpriced 12%

About Right 75%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 97%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%

No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Wills, Trusts & Probate

Crime/ Criminal Defence

IT & Intellectual Property

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2259
Very Good

154
Average

18
Poor

10
Awful

61

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Terry

March 15, 2024

Report to admin

Collected on:

Professional Service

After my initial chat with Mr Smalley he very quickly understood my requirements and was very professional in his attitude. I was extremally satisfied with the service and pleased that i chose Poole Alcock Solicitors and would highly recommend.

Solicitor named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock LLP responded to this review on 15 March, 2024:

Hi Terry thank you so much for your great review, I'm pleased to hear you had great service from Poole Alcock and we hope to work with you again in the future.

Was this review helpful?

Family Law

Verified review

Matter Type:

Unmarried Couples' Rights

Sajeev

March 13, 2024

Report to admin

Collected on:

Divorce Financial Divisions

I would like to recommend this company to anyone they were prompt very informative friendly and helpful

I would like to say a big thanks to Chloe for her time and assistance

Solicitor named in this review:
Chloe Burgis

Chloe Burgis

A representative from Poole Alcock LLP responded to this review on 14 March, 2024:

Hi Sajeev thank you so much for your great review and for taking the time to leave such lovely feedback. its great to hear you would recommend us.

Was this review helpful?

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Ben

February 20, 2024

Report to admin

Collected on:

Quick and speedy

Thanks to Eve for answering my questions and getting the ball rolling with speed for my conveyancing

Solicitor named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 21 February, 2024:

Hi Ben we are please to hear the ball is rolling for you, thank you for taking the time to leave such great feedback. All the best for the future.

Was this review helpful?

Family Law

Verified review

Matter Type:

Pre and Post Nuptial Agreements

Thomas

January 10, 2024

Report to admin

Collected on:

Very happy to have Emma working with my case

Emma was very informative, she gave the advice that I needed for my case and answered any queries that I had.

Solicitor named in this review:
Emma Shortland

Emma Shortland

A representative from Poole Alcock LLP responded to this review on 11 January, 2024:

Hi thank you for your lovely review. We look forward to working with you again in the future.

Was this review helpful?

Employment

Verified review

Matter Type:

Settlement Agreements

Nick Barber

January 09, 2024

Report to admin

Collected on:

Final Settlement Agreement

Very good friendly efficient knowledgeable

Solicitor named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 10 January, 2024:

Hi Nick thank you for the lovely review. We hope to work with you again in the future should you need us.

Was this review helpful?

Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Patricia

November 02, 2023

Report to admin

Collected on:

Made things Easier

Andrew was very easy to talk to and made things easier for me to understand.

Solicitor named in this review:
Andrew Roberts

Andrew Roberts

A representative from Poole Alcock LLP responded to this review on 02 November, 2023:

Hi Patricia. thank you for your lovely review. We really appreciate you taking the time to give us such great feedback.

Was this review helpful?

Family Law

Verified review

Matter Type:

High Net Worth Divorce

Sadia

October 25, 2023

Report to admin

Collected on:

The service provided was brilliant and the advice was very useful.

The advice provided was very useful and things for me to consider

Solicitor named in this review:
Lisa Ball

Lisa Ball

A representative from Poole Alcock LLP responded to this review on 30 October, 2023:

Hi Sadia, thanks so much for your lovely review. We are really appreciative of your great feedback.

Was this review helpful?

Family Law

Verified review

Matter Type:

Child Law

Anonymous

October 05, 2023

Report to admin

Collected on:

Advice for a divorce or annulment

Very clear and helpful advice. Lovely manner from each staff member I spoke to. Felt at ease and confident in the advice I was given.

Solicitor named in this review:
Lisa Ball

Lisa Ball

A representative from Poole Alcock LLP responded to this review on 11 October, 2023:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Anonymous

October 02, 2023

Report to admin

Collected on:

Fabulous!

What a wonderful day to start my Monday than a call from Eve, super professional, helpful and made the process easy to follow.

Solicitor named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 12 October, 2023:

Thank you a wonderful review. we are so please we made a difficult time that little bit easier for you.

Was this review helpful?

Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Keith Ward

August 11, 2023

Report to admin

Collected on:

Updating Will

The work carried out by Claire was first class. She explained everything that I wanted to write in my Will and all the new laws. I will use Poole Alcock again if I ever need legal advice.

Solicitor named in this review:
Claire Ellis

Claire Ellis

A representative from Poole Alcock LLP responded to this review on 12 October, 2023:

Hi Keith, thank you for your lovely review, We really appreciate it.

Was this review helpful?

Reviews collected from

Employment

Matter Type:

Settlement Agreements

Danielle

March 03, 2023

Report to admin

Collected on:

Danielle

Cant fault the team, within an hour of me sending in a request I got a call and was booked in for a consultation for the next day. absolutely amazing service and great at explaining the legal terms in a way I could understand. Have managed to help me get the help I need and more. 100% recommend.

Was this review helpful?

Family Law

Matter Type:

Family law

Barrie

February 23, 2023

Report to admin

Collected on:

Barrie

I recently had the pleasure of working with Jane Jacques at Poole Alcock for a family law matter, and I cannot recommend her enough. Throughout the entire process, Jane was incredibly supportive, providing clear and concise advice and guidance. She was patient with my questions and concerns, and always made me feel like a priority.

Jane's knowledge and expertise in family law is outstanding, and she was able to navigate even the most complex issues with ease. I truly appreciated her approachability, empathy and professionalism.

Overall, if you're in need of a family law specialist, I highly recommend reaching out to Jane Jacques at Poole Alcock. She is a top-notch professional who truly cares about her clients and will go above and beyond to ensure the best possible outcome. Thank you, Jane, for all your hard work and dedication!

Solicitor named in this review:
Jane Jacques

Jane Jacques

Was this review helpful?

Employment

Matter Type:

Redundancy

Ian

August 01, 2022

Report to admin

Collected on:

Ian

Jamie was helping me on a redundancy agreement he fought to get everything I was entitled to. he was very honest, extremely knowledgeable and available whenever I had any questions outside of normal meeting times. Superb service would highly recommend

Solicitor named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 07 September, 2022:

We really appreciate these kind words Ian and hope to work with you again in the future!

Was this review helpful?

heythereyourself

April 27, 2024

Report to admin

Collected on:

heythereyourself

Sorted my first house purchase for me

Was this review helpful?

Irene

April 27, 2024

Report to admin

Collected on:

Irene

Emily brown and Ellie were absolute stars they helped me so much and were always there to reassure me if I needed it I’d definitely recommend them both Poolealcock are lucky to have them in there team

Was this review helpful?

Request a callback Send an email Visit website

Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Guarantees and bonds
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Professional Service

Divorce Financial Divisions

Quick and speedy

Very happy to have Emma working with my case

Final Settlement Agreement

Made things Easier

The service provided was brilliant and the advice was very useful.

Advice for a divorce or annulment

Fabulous!

Updating Will

Reviews collected from

Danielle

Barrie

Ian

heythereyourself

Irene

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter