Lisa Potts

Partner – Head of Secured Lending & Deputy Head of Real Estate Operations

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Lisa is a Solicitor Partner, Head of Secured Lending and Deputy Head of the Real Estate Department. Beginning her legal career shortly following her graduation in 2015 within a well-established, high-volume conveyancing practice, Lisa quickly established herself as one of the highest-performing Secured Lending Case Handlers, recognised for delivering exceptional speed, accuracy, and consistency across a demanding caseload. This early success built a strong foundation in high-performance delivery, operational efficiency, and the ability to maintain quality at pace. Lisa is a long-standing member of the Poole Alcock team, having joined Poole Alcock as a Conveyancing Assistant in January 2016. Lisa very quickly secured her training contract with the firm in September 2016 and subsequently qualified as a Solicitor in 2018, transitioning into family law where she continued to excel as a top performer while also stepping into a leadership role managing newly qualified solicitors, trainees, and paralegals. Lisa’s impact was reflected in rapid career progression, achieving promotion to both Associate and Partner within the same year, at just 28 years old, demonstrating a rare combination of technical ability, leadership capability, and commercial awareness. This period strengthened Lisa’s expertise in people development, client care, and risk management, alongside honing a leadership style grounded in clarity, accountability, and support. Lisa since made a return to residential conveyancing and assumed the position of Head of Secured Lending, bringing together a unique blend of high-volume operational experience and senior leadership. Through implementing targeted process improvements, strengthening performance frameworks, and embedding a results-driven culture, Lisa has transformed the team into a high-performing and scalable function. Operating within a partner-led model, the team benefits from hands-on leadership, clear direction, and strong decision-making, ensuring both performance and quality remain consistently high. Under Lisa’s leadership, the Secured Lending team has grown rapidly into a motivated, fast-paced, and high-achieving unit, recognised for delivering efficient turnaround times, increased capacity, and a consistently high standard of service to clients and stakeholders.

  • Regulated by: The Solicitors Regulation Authority

  • Regulator ID: 632185

  • Based in Congleton, Cheshire
  • Licensed for 8 years

Accepting new clients via ReviewSolicitors

Lisa is a Solicitor Partner, Head of Secured Lending and Deputy Head of the Real Estate Department. Beginning her legal career shortly following her graduation in 2015 within a well-established, high-volume conveyancing practice, Lisa quickly established herself as one of the highest-performing Secured Lending Case Handlers, recognised for delivering exceptional speed, accuracy, and consistency across a demanding caseload. This early success built a strong foundation in high-performance delivery, operational efficiency, and the ability to maintain quality at pace. Lisa is a long-standing member of the Poole Alcock team, having joined Poole Alcock as a Conveyancing Assistant in January 2016. Lisa very quickly secured her training contract with the firm in September 2016 and subsequently qualified as a Solicitor in 2018, transitioning into family law where she continued to excel as a top performer while also stepping into a leadership role managing newly qualified solicitors, trainees, and paralegals. Lisa’s impact was reflected in rapid career progression, achieving promotion to both Associate and Partner within the same year, at just 28 years old, demonstrating a rare combination of technical ability, leadership capability, and commercial awareness. This period strengthened Lisa’s expertise in people development, client care, and risk management, alongside honing a leadership style grounded in clarity, accountability, and support. Lisa since made a return to residential conveyancing and assumed the position of Head of Secured Lending, bringing together a unique blend of high-volume operational experience and senior leadership. Through implementing targeted process improvements, strengthening performance frameworks, and embedding a results-driven culture, Lisa has transformed the team into a high-performing and scalable function. Operating within a partner-led model, the team benefits from hands-on leadership, clear direction, and strong decision-making, ensuring both performance and quality remain consistently high. Under Lisa’s leadership, the Secured Lending team has grown rapidly into a motivated, fast-paced, and high-achieving unit, recognised for delivering efficient turnaround times, increased capacity, and a consistently high standard of service to clients and stakeholders.

  • Regulated by: The Solicitors Regulation Authority

  • Regulator ID: 632185

  • Based in Congleton, Cheshire
  • Licensed for 8 years

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Lisa Potts

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5.0
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5
Expertise

Experience

  • Poole Alcock LLP

    Assistant

    Until December 2019

  • Poole Alcock LLP

    Partner

    Until Present

Languages spoken

  • English

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

5.0 /5 216 Reviews
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anonymous

Verified
Housing & Property

Aldermore Remortgage

I found Alison very easy to deal with my remortgage. Quick to respond and very effective.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback. We're delighted to hear that Alison made your remortgage process straightforward and stress-free. Her responsiveness and efficient approach are qualities we pride ourselves on, and we appreciate you taking the time to share your experience. We wish you all the very best for the future.

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anonymous

Verified
Housing & Property

Aldermore Remortgage

Olivia was always prompt with her communication. Always available on the phone and answered emails quickly.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback. We're very happy to hear that Olivia was so responsive and accessible throughout your matter. Providing clear, timely communication is something she takes great pride in, and we're pleased she was able to support you every step of the way. We appreciate your recommendation and wish you all the best for the future.

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David Tomkinson

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Housing & Property

Aldermore Remortgage

Chanel dealt with the remortgage very promptly and efficiently at all time. Everything was on point.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that Chanel handled your remortgage so promptly and efficiently David. It's wonderful to know everything went smoothly, and we'll be sure to pass your lovely comments on to her.

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Mark Okojie

Verified
Housing & Property

Aldermore Remortgage

Alison was extremely professional throughout the whole process. She is the best!

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're so pleased to hear that Alison's professionalism made such a positive difference throughout your matter Mark. Your kind words mean a great deal, and we'll be sure to pass them on to Alison. Thank you for your recommendation.

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anonymous

Verified
Housing & Property

Aldermore Remortgage

Olivia provided fast and effective service throughout. Was always there to answer my calls and emails and with great detail

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Its great to hear that Olivia provided such fast and effective service throughout your matter. It's wonderful to know she was always available to answer your calls and emails and kept you updated.

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Other Reviews

Profile image of michael

michael

Family Law

michael

Professional, empathetic, attentive, proactive and great communication! Everything we needed in a prolonged process. THANK YOU!!!!

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Reply by profile image of Jo Hughes

Jo Hughes

Hi thank you so much for your kind review. We are so happy you had great service from us here at Poole Alcock.

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G

Family Law

A client

The team at Poole Alcock have shown a high degree of professional with my case. Lisa Ball has shown a very strong interest and determination to succeed and giving 5 stars is a bit of an insult, as it should be 10 stars, plus.

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this review

Reply by profile image of Georgina Emery

Georgina Emery

Thank you so much for your review. We shall ensure to pass on your comments to Lisa.

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Michelle

Family Law

Michelle

Thank you to Lisa Ball for her support and guidance through an incredibly stressful and distressing divorce. I found her knowledge, patience, kindness and empathy reassuring and she was with me at every stage; a true asset to Poole Alcock. So much so, I have used them to write my will and also intend to for conveyancing.

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Reply by profile image of Georgina Emery

Georgina Emery

Thank you for your review, Michelle. We are so pleased to hear we were able to guide and support you through such a hard time in your life. We shall ensure to pass your comments on to Lisa.

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Pat

Family Law

Pat

I have had Poole Alcock Solicitors in Congleton handle my rather complicated , time consuming and consequently rather expensive divorce . I am now very happy with the eventual outcome and can not praise my family Solicitor, Lisa Ball and her team enough for their professional care and support during a rather stressful and difficult time . The finance team have also been most helpful and supportive . I will confidently be using the firm again for a property transfer and my will .

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A representative from Poole Alcock LLP responded to this review

Thank you for taking the time to leave this review Pat. I am pleased to hear that Lisa was able to provide you with the excellent service that you deserve.

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