Poole Alcock LLP

01270 762325

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

4.3/5 285 Customer Reviews 285
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How Poole Alcock LLP compares

Value for money

Excellent

Competitive

Poor

THIS FIRM

NATIONAL AVERAGE

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors

Currently showing Reviews and Solicitors specific to

285 Customer Reviews

4.3/5

Overall experience

  • Value for money
  • Professionalism
  • Initial Impression
  • Approachability
  • Services
  • Knowledge

Reviews summary

  • Excellent
    220
  • Very Good
    20
  • Average
    2
  • Poor
    5
  • Awful
    38

Review sources

Anonymous
Click to rate
Beth
Beth Added 1 month ago 5 found this helpful Report to admin
November 07, 2019 20191107183932

Complete lack of communication

2

Poole Alcock have been useless during my house move. It has now gone past the date I was supposed to move in and there is still no urgency from them to get anything done. I only received my mortgage deed yesterday! But to make matters worse, they haven’t communicated with me at all. I’ve called them myself numerous times explaining I need to know if we won’t be completing as expected, as I have two young children and we will have nowhere to live. Despite this, they will not give me a straight answer, never give me any updates, never call back when they say they will.
My first solicitor here only had 6 months experience, she was awful. Then she left unexpectedly and was replaced with someone equally as bad. Although the solicitors seem more like mythical creatures - you never actually communicate with them, only the assistants.

Was this review helpful? Yes

Dariusz
Verified Dariusz Added 2 months ago Report to admin
October 09, 2019 20191009145745

Conveyancing

5

Fantastic and painless experience Kate was very professional and explained everything in layman's terms and every aspect was dealt with quickly will definitely use them again in future if I need to.

Was this review helpful? Yes

Dr Brooks
Dr Brooks Added 2 months ago 8 found this helpful Report to admin
October 03, 2019 20191003140023

Absolutely disgusted with the service from Poole Alcock

1

Poole Alcock was recommended to me by my mortgage broker for conveyancing. Since going with Poole Alcock I have had to push for everything to be done. It has got to the point now that I had to move from my rented property and I am now officially homeless with a young son. There is a lack of communication, very rarely do my emails or phone calls get returned. When I ask where we are up to I get told a different story every time and it’s always someone else’s fault. They take no accountability for their poor service. It is now costing me £1000’s in storage, temporary accommodation and travel to get my son to school. We are currently living in bedsits and on sofas of friends with no end date in site. They don’t seem to communicate with each other or have my file up to date because I have to repeat everything to them every time I phone. I am absolutely disgusted with the service of Poole Alcock and I will never again use them or recommend them to anyone.

A representative from Poole Alcock LLP responded to this review on 03 October, 2019

Thank you for taking the time to leave a review Julie. We would like to know a little bit more about what has happened on your file and hopefully try to put things right for you. Our head of Residential Property is looking into your file today and we will contact you shortly to try to get a bit more detail from you if that is ok. In the meantime let us know if there is anything else we can do.

Was this review helpful? Yes

Susan
Verified Susan Added 2 months ago 1 found this helpful Report to admin
October 01, 2019 20191001080136

Friendly, professional, efficient service

5

Very friendly, efficient, knowledgeable service. We were guided through the process clearly.

Solicitor named in this review: Andrew Roberts

A representative from Poole Alcock LLP responded to this review on 02 October, 2019

Thank you for your 5 star review Susan. Do let us know if there's anything else we can assist with.

Was this review helpful? Yes

Simon
Simon Added 3 months ago 3 found this helpful Report to admin
August 30, 2019 20190830134458

Engaged to transfer a parcel of land but did not work out that we might not have legal access to it

1

We discovered that there was a small piece of no man's land between one piece of our property and the road. Someone else acquired that and is now threatening to stop us accessing our property unless we give them a large chunk of our land in a different place.

Avoid this shower at all costs.

Was this review helpful? Yes

Helen
Verified Helen Added 4 months ago Report to admin
July 30, 2019 20190730131519

Friendly, professional and speedy

5

We made our wills and powers of attorney. We also use them for conveyancing. Never had any problems.

Solicitor named in this review: Andrew Roberts

Was this review helpful? Yes

John
Verified John Added 4 months ago Report to admin
July 30, 2019 20190730073733

House sale / purchase transactions

5

Efficient and professional service from knowledgeable and courteous personnel

Was this review helpful? Yes

Michael
Verified Michael Added 4 months ago Report to admin
July 30, 2019 20190730061830

Great service

5

Provided us with info we required. Very helpful. Quick, prompt replies.

Solicitor named in this review: Andrew Roberts

Was this review helpful? Yes

M
M Added 6 months ago 1 found this helpful Report to admin
May 28, 2019 20190528180145

Excellent service and CARE - also good value!

5

EXTREMELY happy to have found Poole Alcock to replace our family solicitors of 20 something years, after I realised we had been robbed for years! Mr Roberts has very much bent over backwards to assist us in our slightly more unusual requirements, but hey, if legal matters were easy, we wouldn’t need solicitors, would we!

Mr Roberts has (and many other staff members) provided excellent care in every aspect of the numerous services that we requested of him over the last 3 years (as of May 2019) and such is the quality of this service, I see fit to afford them the best review possible.

Poole Alcock I consider to be very reasonably priced, yet also the most learned of solicitors that I have dealt with in my 20 years of conducting international business. It’s a pleasure to work with a solicitor that genuinely cares about you personally.

I have every reason to hold belief that your experience with Poole Alcock is entirely likely to be a positive experience.

My best wishes to you, the next client, and the staff at Poole Alcock for your future relationship.

On behalf of my entire family,

Matt

Solicitor named in this review: Andrew Roberts

A representative from Poole Alcock LLP responded to this review on 04 June, 2019

Thank you Matt! I have forwarded your comments to Andy. He's on holiday at the moment but I am sure it will make his day to read them on his return! If we can do anything else for you just let us know.

Was this review helpful? Yes

Craig
Verified Craig Added 7 months ago Report to admin
April 30, 2019 20190430065507

Great service

5

Recommended to anyone needing professional advice.

Solicitor named in this review: Andrew Roberts

Was this review helpful? Yes

Reviews collected on

Andrea
Andrea Added 2 weeks ago Report to admin
November 27, 2019
Collected on
20191127085426

Andrea

5

Excellent and professional service once again nothing is dragged out no extra charges always efficent and thorough. Highly recommended especially Helen & Cherry.

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 07 December, 2019

Thank you Andrea for your 5 star review. Please let us know if we can be of any further assistance.

Phil
Phil Added 1 month ago Report to admin
October 27, 2019
Collected on
20191027155545

Phil

5

Good service and help me out more than you imagine

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 07 December, 2019

Thanks Phil for the excellent review, we're really pleased we could help you out.

Carl
Carl Added 2 months ago Report to admin
October 02, 2019
Collected on
20191002203231

Carl

3

Average service

Was this review helpful? Yes

Jonathan
Jonathan Added 2 months ago 3 found this helpful Report to admin
September 17, 2019
Collected on
20190917140210

Jonathan

1

Recently dealt with my divorce. My solicitor was very good but the charges were extortionate. Charged for the other parties solicitor sending them an email(don’t even know what the email contained)£25. £25 for putting a stamp on an envelope and reposting a document. Charged for work I didn’t want doing to the sum of £50. Charged for a reply on an email which didn’t require any work£25 I was enquiring about a cost. I understand charges being applied if work done but these I feel were in just. All plus VAT

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 20 September, 2019

Hi Jonathan, Thanks for taking the time to leave us a review. I am pleased to hear that you thought that your solicitor was very good. We are very proud of the quality of service that our family team provides. I'm sorry that you feel that our charging was too high. I would say that all of our pricing is transparent and explained at the outset of the case. We are of course happy to discuss your case if you would like to contact us directly. Kind Regards Chris Joseph Partner

katy
katy Added 4 months ago 2 found this helpful Report to admin
August 02, 2019
Collected on
20190802085010

katy

1

Terrible comms and unreasonable fees

Had many company mortgages over the years, all of which charge £100 plus VAT extra on top of the conveyancing fee. Poole Alcock decided it would be £250 plus VAT (£300) extra even though they'd originally said to the company that got me the quote it would be £100 (and he had called them to check before confirming the quote - so the conveyancer was simply taking the mick by adding the fee. She seemed aloof in her attitude and unprofessional. When I challenged the fees she ignored me. She never answered her phone when I tried to call to discuss).

They also wanted to charge a leasehold fee when this is a "peppercorn rent" lease - in other words no work involved as there is just one sheet of paper to read. Other solicitors I've dealt with did not charge me for this.

Overall £390 on fees ABOVE the original quote.

When I complained and wanted to cancel they said they'll keep the fee at the original agreed price 🤔 - so I requested they updated my file so I could commence proceedings and complete their electronic document. Completely ignored.

They did nothing for days again. With other solicitors I would have searches done by now, but with Poole Alcock they haven't even sent the revised instruction document to open the file! So they can forget it.... Going elsewhere

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 02 August, 2019

Hi Katy, Many thanks for your feedback. It is unfortunate that you found our fees to be high and that there was some confusion and delay over communicating our fees with you. We have followed up your comments with our team. We are confident that had you chosen to instruct us you would have been happy with the service you received. Our fees reflect our high level of service as evidenced through the reviews on Google, ReviewSolicitors.co.uk and Trustpilot where we enjoy ratings of "excellent" and we have been listed as a top 10 law firm nationally for property services. Thanks again and we wish you the best with your move.

About This Branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.


Legal Services
  • Repetitive Strain Injury
  • Accident Abroad
  • Cohabitation agreements and disputes
  • Manual Handling
  • Child Relocation After Divorce
  • Misdiagnosed Miscarriage Claims
  • Laser Eye Surgery Claims
  • Cochlear Implant Claims
  • Pleural Thickening
  • Parental responsibility, paternity disputes, surrogacy
  • Carpal Tunnel Syndrome
  • Pressure Sore Claims
  • Equal Pay Disputes
  • Sorin Stockert 3T Heater-Cooler Claims
  • Litigation Law
  • Option agreements and conditional contracts
  • Transfer of title
  • Diffuse Mesothelioma Payment Scheme
  • Noise-Induced Hearing Loss
  • Gym Injury Compensation
  • Right of First Refusal
  • Service Charge Disputes
  • Matrimonial transfers
  • Pregnancy and Gynaecology Injury Claims
  • Child Law
  • No Win No Fee
  • Tenant Eviction
  • Welfare Issues After Serious Injury
  • Wills
  • Eye Surgery Claims
  • Chronic Pain
  • Leasehold properties
  • Adoption, Surrogacy, Care and Special Guardianship
  • Deeds of easements, variation, deeds of rectifications
  • Personal Injury Law
  • Bowel Cancer Misdiagnosis Claims
  • Prison law
  • UK Employment Laws
  • Professional Conduct
  • Housing Associations
  • Back Injury At Work
  • Birth Injury To Mother Claims
  • Diabetes Claims
  • Senior Executives
  • Defective Work Equipment
  • Whiplash
  • Cerebral Palsy Claims
  • Possession and repossession proceedings
  • Breast Cancer Misdiagnosis Claims
  • Privacy and Data Protection
  • Consumer Disputes
  • Regulatory Defence
  • Children's Accident
  • Nerve Injury Claims
  • Failed Sterilisation Claims
  • Litigation - Trust and pension issues
  • Clinical Negligence
  • Dog Bite
  • Inheritance Act claims
  • Family Leave
  • Spinal Injury Compensation
  • Evicting Squatters and Trespassers
  • Boundary Disputes
  • Prostate Cancer Misdiagnosis Claims
  • Asset protection and tax mitigation
  • Family law
  • Holiday Sickness and Illness Compensation
  • Anti-social Behaviour
  • Skiing Injury
  • Criminal defence - All
  • Professional Discipline
  • Remortgaging
  • Service Charge Recovery
  • Employee Team Moves
  • Cauda Equina Syndrome Claims
  • Faulty Defibrillator Claims
  • Stroke Misdiagnosis Claims
  • Tinnitus
  • Fatal Accident
  • Accidents In Public Places
  • Redundancy
  • Trusts
  • Travel rights
  • Orthopaedic Negligence Claims
  • Holiday Accidents and Illness
  • Pre and Post Nuptial Agreements
  • Deeds of Gifts
  • Litigation - Insurance disputes
  • Children Act proceedings
  • Settlement Agreements
  • Bus and Coach Accident
  • Education
  • Juvenile
  • Planning
  • Industrial Disease Compensation
  • Occupational Asthma
  • Unfair Dismissal Claims
  • Repossessions
  • New home purchases and sales
  • Terrorism Abroad
  • Meningitis Misdiagnosis Claims
  • Workplace Slip and Trip
  • Accidents At Sea And Cruise Injury
  • Criminal Damage
  • Harassment/Bullying at Work
  • Domestic Abuse
  • Broken Bone Or Fracture
  • Separation Agreement
  • Group B Streptococcus Claims
  • Restrictive Covenants
  • Car Passenger
  • Matrimonial finance
  • Pension Law
  • Drugs offences
  • Legal aid
  • Tribunal Claims
  • Blood Transfusion Claims
  • Freehold Enfranchisement
  • Grandparents' Rights
  • Cosmetic Dentistry Claims
  • Disciplinary Hearings
  • Head Injury At Work
  • Ophthalmic Negligence Claims
  • Benefits Available To Asbestos Victims
  • Litigation - Breach of contract
  • Transfers of equity
  • Murder and Manslaughter
  • Erb’s Palsy Compensation Claims
  • Maternity and Paternity
  • Pedestrian Accident
  • Housing Management
  • Civil Partnership Dissolution
  • Amputation Negligence Claims
  • Breast Surgery Compensation Claims
  • Residential Conveyancing
  • Fatal Medical Negligence Claims and Inquests
  • Dilapidation Claims
  • Asbestos Compensation
  • Pleural Plaques (Scotland)
  • Asbestos Lung Cancer
  • Surgical and Transvaginal Mesh Claims
  • Motorbike Accident
  • Social Services
  • Neighbour Disputes
  • Hospital Negligence Claims
  • Ovarian Cancer Misdiagnosis Claims
  • Testicular Cancer Misdiagnosis Claims
  • Defective Medical Device Claims
  • Birth Injury Claims
  • Domestic violence
  • Injunctions
  • Surgery Compensation Claims
  • Out Of Court Divorce
  • Periodontal Disease Claims
  • Anaesthetic Awareness Claims
  • Amputation
  • Children
  • Unpaid Rent, Service or Ground Charges
  • Agency Staff / Temp Workers
  • Employment Contracts
  • Road Traffic Accident
  • GP Negligence Claims
  • Right to Manage
  • Skin Cancer Misdiagnosis Claims
  • Cosmetic Surgery Claims
  • Sexual allegations including Rape and Sexual Assaults
  • Holiday Pay Issues
  • Sports Injury
  • Purchase and Sale
  • Oral Cancer Claims
  • Pancreatic Cancer Misdiagnosis Claims
  • TUPE
  • Nerve Damage Claims
  • Cohabitation and Unmarried Relationships
  • Right of Way and Rights to Light
  • Extending your Lease
  • Restorative Dentistry Claims
  • Landlord and Tenant
  • Child contact
  • Part Time Workers
  • Cancer Misdiagnosis Claims
  • Constructive/Unfair Dismissal
  • Lease Extensions
  • C. Difficile Claims
  • Media and Sports
  • Birth Defect and Wrongful Birth Claims
  • Pension and property advice
  • Business Crime
  • Property Disputes
  • Medical Misdiagnosis Claims
  • Restrictive Covenants, Easements and Wayleaves
  • Medical Negligence
  • Divorce After A Brain Or Other Serious Injury
  • Against The Council
  • Vibration White Finger
  • Spinal Surgery Claims
  • Collaborative Law
  • Fall From Height
  • Family Mediation
  • Knee Replacement Claims
  • Fatal Asbestos
  • Fertility Negligence Claims
  • Child Arrangements Following Divorce
  • Accident and Emergency Claims
  • Dental Negligence Claims
  • Cycling Accident
  • Mesothelioma Compensation
  • Osteoarthritis
  • Serious Injury
  • Financial Matters
  • Lung Cancer Misdiagnosis Claims
  • Laser Treatment Claims
  • Cervical Cancer Misdiagnosis Claims
  • Litigation - Property litigation claims
  • Head and Brain Injury
  • Discrimination at Work
  • Separation
  • Buying at auction
  • Accident At Work
  • Injunctions
  • Whistleblower Protection
  • Unmarried Couples' Rights
  • Metal-On-Metal Hip Replacement Claims
  • Road Traffic Accident Abroad
  • Motor Insurance Policy
  • Exclusivity and lock-out agreements
  • Flexible Working
  • Declarations of trusts
  • Harassment
  • Sepsis Negligence Claims
  • Transfers of parts of land
  • Consumer Rights
  • MRSA Claims
  • Fraud
  • Housing disputes
  • Gardening Leave
  • Litigation - Product liability claims
  • Dermal Filler Compensation Claims
  • Theft
  • Litigation - M&A and warranty disputes
  • Civil partnerships
  • Children's Serious Injury
  • Renting and Tenancy Agreements
  • Stress at Work
  • Supermarket Accident
  • Dental Negligence
  • Asbestosis
  • Investment and buy to let properties
  • Assault
  • Probate
  • Car Accident
  • Horse Riding Injury
  • Tenancy Breaches, Injunctions and Forfeiture Claims
  • Slips, Trips and Falls
  • Stillbirth Compensation Claims
  • Dispute resolution - civil mediation
  • Burns, Scars and Lacerations At Work
  • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Investment purchases and Buy to Let
  • Due diligence audits for banks and other financial institutions
  • Commercial Litigation Matters
  • Facility maintenance agreements
  • Tax
  • Contractual Disputes
  • Construction and engineering dispute resolution
  • Commercial mortgages
  • Engineering contracts
  • Insurance
  • Merchandising and sponsorship
  • Farming disputes
  • Mergers and Acquisitions
  • Farm partnerships and corporate structures
  • Warranties, third party rights and reliance letters
  • Agricultural land for sale or development
  • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
  • Rights of way issues
  • Mediation
  • Guarantees and bonds
  • Commercial contracts for farming businesses
  • Charities
  • Commercial Contracts and Agreements
  • Data Protection
  • Share option schemes
  • Crane oversailing and scaffolding licences
  • Veterinary negligence
  • Mis-sold Interest Rate Swap Agreements
  • Debt Recovery
  • Shareholder and Partnership Disputes
  • Commercial Leases
  • Credit Control
  • Agency agreements
  • Equestrian property
  • Small businesses
  • Management buyouts
  • Building contracts and professional appointments
  • Licensing
  • Buying and selling a farm
  • Construction
  • Franchising
  • Alternative Dispute Resolution (ADR)
  • Competition law
  • Development loan facilities
  • Partnership and LLP law
  • In-house training
  • Intellectual Property
  • Corporate Law
  • Development agreements
  • Finance
  • Developer disputes
  • Employment - business
  • Employment of farm workers
  • Summary Judgment
  • Slander
  • Purchase and Sale Of Commercial Property
  • Shareholder Agreements
  • Landlord and tenant
  • Statutory Demands
  • Development plot sales
  • Commercial Law
  • Contract law
  • Asset Tracing
  • Outsourcing agreements
  • Planning law
  • Sales and Purchases
  • Environmental policy law
  • Purchase of development land
  • Insolvency and Bankruptcy
  • Unfair Loan Charges
  • Framework agreements
  • Health and Safety
  • Business structures and joint ventures
  • Corporate finance
  • Setting up a business

Opening times
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
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  • 0000 - 0000