Poole Alcock LLP

01270 762325

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

4.3/5 289 Customer Reviews 289
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How Poole Alcock LLP compares

Value for money

Excellent

Competitive

Poor

THIS FIRM

NATIONAL AVERAGE

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors

Currently showing Reviews and Solicitors specific to

289 Customer Reviews

4.3/5

Overall experience

  • Value for money
  • Professionalism
  • Initial Impression
  • Approachability
  • Services
  • Knowledge

Reviews summary

  • Excellent
    224
  • Very Good
    20
  • Average
    2
  • Poor
    5
  • Awful
    38

Review sources

Anonymous
Click to rate
Beth
Beth Added 3 months ago 10 found this helpful Report to admin
November 07, 2019 20191107183932

Complete lack of communication

2

Poole Alcock have been useless during my house move. It has now gone past the date I was supposed to move in and there is still no urgency from them to get anything done. I only received my mortgage deed yesterday! But to make matters worse, they haven’t communicated with me at all. I’ve called them myself numerous times explaining I need to know if we won’t be completing as expected, as I have two young children and we will have nowhere to live. Despite this, they will not give me a straight answer, never give me any updates, never call back when they say they will.
My first solicitor here only had 6 months experience, she was awful. Then she left unexpectedly and was replaced with someone equally as bad. Although the solicitors seem more like mythical creatures - you never actually communicate with them, only the assistants.

Was this review helpful? Yes

Dariusz
Verified Dariusz Added 4 months ago Report to admin
October 09, 2019 20191009145745

Conveyancing

5

Fantastic and painless experience Kate was very professional and explained everything in layman's terms and every aspect was dealt with quickly will definitely use them again in future if I need to.

Was this review helpful? Yes

Dr Brooks
Dr Brooks Added 4 months ago 10 found this helpful Report to admin
October 03, 2019 20191003140023

Absolutely disgusted with the service from Poole Alcock

1

Poole Alcock was recommended to me by my mortgage broker for conveyancing. Since going with Poole Alcock I have had to push for everything to be done. It has got to the point now that I had to move from my rented property and I am now officially homeless with a young son. There is a lack of communication, very rarely do my emails or phone calls get returned. When I ask where we are up to I get told a different story every time and it’s always someone else’s fault. They take no accountability for their poor service. It is now costing me £1000’s in storage, temporary accommodation and travel to get my son to school. We are currently living in bedsits and on sofas of friends with no end date in site. They don’t seem to communicate with each other or have my file up to date because I have to repeat everything to them every time I phone. I am absolutely disgusted with the service of Poole Alcock and I will never again use them or recommend them to anyone.

A representative from Poole Alcock LLP responded to this review on 03 October, 2019

Thank you for taking the time to leave a review Julie. We would like to know a little bit more about what has happened on your file and hopefully try to put things right for you. Our head of Residential Property is looking into your file today and we will contact you shortly to try to get a bit more detail from you if that is ok. In the meantime let us know if there is anything else we can do.

Was this review helpful? Yes

Susan
Verified Susan Added 4 months ago 1 found this helpful Report to admin
October 01, 2019 20191001080136

Friendly, professional, efficient service

5

Very friendly, efficient, knowledgeable service. We were guided through the process clearly.

Solicitor named in this review: Andrew Roberts

A representative from Poole Alcock LLP responded to this review on 02 October, 2019

Thank you for your 5 star review Susan. Do let us know if there's anything else we can assist with.

Was this review helpful? Yes

Simon
Simon Added 5 months ago 4 found this helpful Report to admin
August 30, 2019 20190830134458

Engaged to transfer a parcel of land but did not work out that we might not have legal access to it

1

We discovered that there was a small piece of no man's land between one piece of our property and the road. Someone else acquired that and is now threatening to stop us accessing our property unless we give them a large chunk of our land in a different place.

Avoid this shower at all costs.

Was this review helpful? Yes

Helen
Verified Helen Added 6 months ago Report to admin
July 30, 2019 20190730131519

Friendly, professional and speedy

5

We made our wills and powers of attorney. We also use them for conveyancing. Never had any problems.

Solicitor named in this review: Andrew Roberts

Was this review helpful? Yes

John
Verified John Added 6 months ago Report to admin
July 30, 2019 20190730073733

House sale / purchase transactions

5

Efficient and professional service from knowledgeable and courteous personnel

Was this review helpful? Yes

Michael
Verified Michael Added 6 months ago Report to admin
July 30, 2019 20190730061830

Great service

5

Provided us with info we required. Very helpful. Quick, prompt replies.

Solicitor named in this review: Andrew Roberts

Was this review helpful? Yes

M
M Added 8 months ago 1 found this helpful Report to admin
May 28, 2019 20190528180145

Excellent service and CARE - also good value!

5

EXTREMELY happy to have found Poole Alcock to replace our family solicitors of 20 something years, after I realised we had been robbed for years! Mr Roberts has very much bent over backwards to assist us in our slightly more unusual requirements, but hey, if legal matters were easy, we wouldn’t need solicitors, would we!

Mr Roberts has (and many other staff members) provided excellent care in every aspect of the numerous services that we requested of him over the last 3 years (as of May 2019) and such is the quality of this service, I see fit to afford them the best review possible.

Poole Alcock I consider to be very reasonably priced, yet also the most learned of solicitors that I have dealt with in my 20 years of conducting international business. It’s a pleasure to work with a solicitor that genuinely cares about you personally.

I have every reason to hold belief that your experience with Poole Alcock is entirely likely to be a positive experience.

My best wishes to you, the next client, and the staff at Poole Alcock for your future relationship.

On behalf of my entire family,

Matt

Solicitor named in this review: Andrew Roberts

A representative from Poole Alcock LLP responded to this review on 04 June, 2019

Thank you Matt! I have forwarded your comments to Andy. He's on holiday at the moment but I am sure it will make his day to read them on his return! If we can do anything else for you just let us know.

Was this review helpful? Yes

Craig
Verified Craig Added 9 months ago Report to admin
April 30, 2019 20190430065507

Great service

5

Recommended to anyone needing professional advice.

Solicitor named in this review: Andrew Roberts

Was this review helpful? Yes

Reviews collected on

Andrea
Andrea Added 2 months ago Report to admin
November 27, 2019
Collected on
20191127085426

Andrea

5

Excellent and professional service once again nothing is dragged out no extra charges always efficent and thorough. Highly recommended especially Helen & Cherry.

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 07 December, 2019

Thank you Andrea for your 5 star review. Please let us know if we can be of any further assistance.

Phil
Phil Added 3 months ago Report to admin
October 27, 2019
Collected on
20191027155545

Phil

5

Good service and help me out more than you imagine

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 07 December, 2019

Thanks Phil for the excellent review, we're really pleased we could help you out.

Carl
Carl Added 4 months ago Report to admin
October 02, 2019
Collected on
20191002203231

Carl

3

Average service

Was this review helpful? Yes

Jonathan
Jonathan Added 5 months ago 3 found this helpful Report to admin
September 17, 2019
Collected on
20190917140210

Jonathan

1

Recently dealt with my divorce. My solicitor was very good but the charges were extortionate. Charged for the other parties solicitor sending them an email(don’t even know what the email contained)£25. £25 for putting a stamp on an envelope and reposting a document. Charged for work I didn’t want doing to the sum of £50. Charged for a reply on an email which didn’t require any work£25 I was enquiring about a cost. I understand charges being applied if work done but these I feel were in just. All plus VAT

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 20 September, 2019

Hi Jonathan, Thanks for taking the time to leave us a review. I am pleased to hear that you thought that your solicitor was very good. We are very proud of the quality of service that our family team provides. I'm sorry that you feel that our charging was too high. I would say that all of our pricing is transparent and explained at the outset of the case. We are of course happy to discuss your case if you would like to contact us directly. Kind Regards Chris Joseph Partner

katy
katy Added 6 months ago 2 found this helpful Report to admin
August 02, 2019
Collected on
20190802085010

katy

1

Terrible comms and unreasonable fees

Had many company mortgages over the years, all of which charge £100 plus VAT extra on top of the conveyancing fee. Poole Alcock decided it would be £250 plus VAT (£300) extra even though they'd originally said to the company that got me the quote it would be £100 (and he had called them to check before confirming the quote - so the conveyancer was simply taking the mick by adding the fee. She seemed aloof in her attitude and unprofessional. When I challenged the fees she ignored me. She never answered her phone when I tried to call to discuss).

They also wanted to charge a leasehold fee when this is a "peppercorn rent" lease - in other words no work involved as there is just one sheet of paper to read. Other solicitors I've dealt with did not charge me for this.

Overall £390 on fees ABOVE the original quote.

When I complained and wanted to cancel they said they'll keep the fee at the original agreed price 🤔 - so I requested they updated my file so I could commence proceedings and complete their electronic document. Completely ignored.

They did nothing for days again. With other solicitors I would have searches done by now, but with Poole Alcock they haven't even sent the revised instruction document to open the file! So they can forget it.... Going elsewhere

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 02 August, 2019

Hi Katy, Many thanks for your feedback. It is unfortunate that you found our fees to be high and that there was some confusion and delay over communicating our fees with you. We have followed up your comments with our team. We are confident that had you chosen to instruct us you would have been happy with the service you received. Our fees reflect our high level of service as evidenced through the reviews on Google, ReviewSolicitors.co.uk and Trustpilot where we enjoy ratings of "excellent" and we have been listed as a top 10 law firm nationally for property services. Thanks again and we wish you the best with your move.

About This Branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.


Legal Services
  • Lease Extensions
  • Chronic Pain
  • Neighbour Disputes
  • Child Relocation After Divorce
  • GP Negligence Claims
  • Breast Cancer Misdiagnosis Claims
  • Family law
  • Repetitive Strain Injury
  • Asbestosis
  • Stress at Work
  • Periodontal Disease Claims
  • Criminal Damage
  • MRSA Claims
  • Accident At Work
  • Litigation - Trust and pension issues
  • Group B Streptococcus Claims
  • Purchase and Sale
  • Fatal Accident
  • Restorative Dentistry Claims
  • Supermarket Accident
  • Renting and Tenancy Agreements
  • Injunctions
  • Accident and Emergency Claims
  • Family Leave
  • Accidents In Public Places
  • Amputation
  • Diffuse Mesothelioma Payment Scheme
  • Harassment/Bullying at Work
  • Adoption, Surrogacy, Care and Special Guardianship
  • Restrictive Covenants, Easements and Wayleaves
  • Diabetes Claims
  • Pleural Thickening
  • Personal Injury Law
  • Against The Council
  • Cosmetic Dentistry Claims
  • Knee Replacement Claims
  • Noise-Induced Hearing Loss
  • Unfair Dismissal Claims
  • Out Of Court Divorce
  • Spinal Injury Compensation
  • Restrictive Covenants
  • Disciplinary Hearings
  • Benefits Available To Asbestos Victims
  • Pedestrian Accident
  • Maternity and Paternity
  • Extending your Lease
  • Blood Transfusion Claims
  • Part Time Workers
  • Grandparents' Rights
  • Gym Injury Compensation
  • Leasehold properties
  • Clinical Negligence
  • Car Passenger
  • Holiday Accidents and Illness
  • Theft
  • Parental responsibility, paternity disputes, surrogacy
  • Pension Law
  • Civil Partnership Dissolution
  • Deeds of easements, variation, deeds of rectifications
  • Fraud
  • Pancreatic Cancer Misdiagnosis Claims
  • Tribunal Claims
  • Horse Riding Injury
  • Repossessions
  • Unmarried Couples' Rights
  • Right of Way and Rights to Light
  • Cochlear Implant Claims
  • Head and Brain Injury
  • Litigation - Property litigation claims
  • Industrial Disease Compensation
  • Juvenile
  • Agency Staff / Temp Workers
  • Matrimonial finance
  • Cerebral Palsy Claims
  • Surgery Compensation Claims
  • Eye Surgery Claims
  • Employment Contracts
  • Child Law
  • Pension and property advice
  • Mesothelioma Compensation
  • Redundancy
  • Prostate Cancer Misdiagnosis Claims
  • Injunctions
  • Meningitis Misdiagnosis Claims
  • Bowel Cancer Misdiagnosis Claims
  • Senior Executives
  • Failed Sterilisation Claims
  • Travel rights
  • Family Mediation
  • Consumer Disputes
  • Dispute resolution - civil mediation
  • Civil partnerships
  • Trusts
  • C. Difficile Claims
  • Consumer Rights
  • Right of First Refusal
  • Terrorism Abroad
  • Orthopaedic Negligence Claims
  • Business Crime
  • Service Charge Recovery
  • Holiday Pay Issues
  • Transfers of equity
  • UK Employment Laws
  • Transfers of parts of land
  • Stroke Misdiagnosis Claims
  • Oral Cancer Claims
  • Slips, Trips and Falls
  • Flexible Working
  • Ovarian Cancer Misdiagnosis Claims
  • Tenant Eviction
  • Child contact
  • Discrimination at Work
  • Lung Cancer Misdiagnosis Claims
  • Dog Bite
  • Housing Management
  • Cohabitation agreements and disputes
  • TUPE
  • Tinnitus
  • Laser Treatment Claims
  • Evicting Squatters and Trespassers
  • Head Injury At Work
  • Divorce After A Brain Or Other Serious Injury
  • Buying at auction
  • Cosmetic Surgery Claims
  • Deeds of Gifts
  • Manual Handling
  • Amputation Negligence Claims
  • Drugs offences
  • Domestic Abuse
  • Birth Injury To Mother Claims
  • Serious Injury
  • Gardening Leave
  • Accident Abroad
  • Bus and Coach Accident
  • Misdiagnosed Miscarriage Claims
  • Inheritance Act claims
  • Transfer of title
  • Declarations of trusts
  • Fertility Negligence Claims
  • Broken Bone Or Fracture
  • Testicular Cancer Misdiagnosis Claims
  • Legal aid
  • Fall From Height
  • Erb’s Palsy Compensation Claims
  • Sexual allegations including Rape and Sexual Assaults
  • Option agreements and conditional contracts
  • Cohabitation and Unmarried Relationships
  • Children's Serious Injury
  • Education
  • Whiplash
  • Housing Associations
  • Cervical Cancer Misdiagnosis Claims
  • Motor Insurance Policy
  • Pressure Sore Claims
  • No Win No Fee
  • Constructive/Unfair Dismissal
  • Nerve Injury Claims
  • Sepsis Negligence Claims
  • Stillbirth Compensation Claims
  • Litigation Law
  • Remortgaging
  • Hospital Negligence Claims
  • Freehold Enfranchisement
  • Criminal defence - All
  • Cancer Misdiagnosis Claims
  • Motorbike Accident
  • Carpal Tunnel Syndrome
  • Litigation - M&A and warranty disputes
  • Skiing Injury
  • Separation
  • Litigation - Insurance disputes
  • Right to Manage
  • Asbestos Lung Cancer
  • Medical Negligence
  • Children
  • Domestic violence
  • Dental Negligence Claims
  • Professional Conduct
  • Service Charge Disputes
  • Road Traffic Accident Abroad
  • Boundary Disputes
  • Skin Cancer Misdiagnosis Claims
  • Murder and Manslaughter
  • Planning
  • Cauda Equina Syndrome Claims
  • New home purchases and sales
  • Vibration White Finger
  • Road Traffic Accident
  • Defective Medical Device Claims
  • Defective Work Equipment
  • Pregnancy and Gynaecology Injury Claims
  • Prison law
  • Workplace Slip and Trip
  • Financial Matters
  • Ophthalmic Negligence Claims
  • Probate
  • Pre and Post Nuptial Agreements
  • Landlord and Tenant
  • Social Services
  • Nerve Damage Claims
  • Spinal Surgery Claims
  • Separation Agreement
  • Matrimonial transfers
  • Privacy and Data Protection
  • Tenancy Breaches, Injunctions and Forfeiture Claims
  • Collaborative Law
  • Anti-social Behaviour
  • Welfare Issues After Serious Injury
  • Occupational Asthma
  • Holiday Sickness and Illness Compensation
  • Harassment
  • Media and Sports
  • Whistleblower Protection
  • Employee Team Moves
  • Equal Pay Disputes
  • Breast Surgery Compensation Claims
  • Wills
  • Exclusivity and lock-out agreements
  • Housing disputes
  • Laser Eye Surgery Claims
  • Sorin Stockert 3T Heater-Cooler Claims
  • Settlement Agreements
  • Assault
  • Unpaid Rent, Service or Ground Charges
  • Birth Defect and Wrongful Birth Claims
  • Litigation - Breach of contract
  • Medical Misdiagnosis Claims
  • Car Accident
  • Professional Discipline
  • Regulatory Defence
  • Burns, Scars and Lacerations At Work
  • Birth Injury Claims
  • Children's Accident
  • Osteoarthritis
  • Pleural Plaques (Scotland)
  • Possession and repossession proceedings
  • Litigation - Product liability claims
  • Faulty Defibrillator Claims
  • Accidents At Sea And Cruise Injury
  • Metal-On-Metal Hip Replacement Claims
  • Back Injury At Work
  • Dermal Filler Compensation Claims
  • Dental Negligence
  • Residential Conveyancing
  • Sports Injury
  • Fatal Asbestos
  • Asbestos Compensation
  • Cycling Accident
  • Asset protection and tax mitigation
  • Anaesthetic Awareness Claims
  • Dilapidation Claims
  • Children Act proceedings
  • Investment and buy to let properties
  • Surgical and Transvaginal Mesh Claims
  • Child Arrangements Following Divorce
  • Property Disputes
  • Fatal Medical Negligence Claims and Inquests
  • Commercial Law
  • Summary Judgment
  • Landlord and tenant
  • Commercial Leases
  • Facility maintenance agreements
  • Sales and Purchases
  • Construction and engineering dispute resolution
  • Small businesses
  • Data Protection
  • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
  • Debt Recovery
  • Business structures and joint ventures
  • Engineering contracts
  • Setting up a business
  • Mis-sold Interest Rate Swap Agreements
  • Insolvency and Bankruptcy
  • Crane oversailing and scaffolding licences
  • Mergers and Acquisitions
  • Guarantees and bonds
  • Commercial mortgages
  • Commercial Litigation Matters
  • Intellectual Property
  • Finance
  • Developer disputes
  • Employment - business
  • Franchising
  • Rights of way issues
  • Insurance
  • Warranties, third party rights and reliance letters
  • Shareholder and Partnership Disputes
  • Mediation
  • Development agreements
  • Outsourcing agreements
  • Equestrian property
  • Commercial contracts for farming businesses
  • Merchandising and sponsorship
  • Agricultural land for sale or development
  • Asset Tracing
  • Planning law
  • Framework agreements
  • Building contracts and professional appointments
  • Purchase of development land
  • Environmental policy law
  • Alternative Dispute Resolution (ADR)
  • Credit Control
  • In-house training
  • Veterinary negligence
  • Statutory Demands
  • Corporate Law
  • Farm partnerships and corporate structures
  • Health and Safety
  • Buying and selling a farm
  • Contract law
  • Commercial Contracts and Agreements
  • Purchase and Sale Of Commercial Property
  • Development loan facilities
  • Employment of farm workers
  • Contractual Disputes
  • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Competition law
  • Partnership and LLP law
  • Management buyouts
  • Slander
  • Farming disputes
  • Due diligence audits for banks and other financial institutions
  • Shareholder Agreements
  • Charities
  • Share option schemes
  • Investment purchases and Buy to Let
  • Corporate finance
  • Tax
  • Development plot sales
  • Licensing
  • Construction
  • Unfair Loan Charges
  • Agency agreements

Opening times
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
  • 0000 - 0000
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