Poole Alcock LLP

01270 762325

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

4.3/5 222 Customer Reviews 222
Accreditations
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How Poole Alcock LLP compares

Value for money

Excellent

Competitive

Poor

THIS FIRM

NATIONAL AVERAGE

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors

Currently showing Reviews and Solicitors specific to

222 Customer Reviews

4.3/5

Overall experience

  • Value for money
  • Professionalism
  • Initial Impression
  • Approachability
  • Services
  • Knowledge

Reviews summary

  • Excellent
    167
  • Very Good
    18
  • Average
    0
  • Poor
    3
  • Awful
    34

Review sources

Anonymous
Click to rate
Helen
Verified Helen Added 2 weeks ago Report to admin
July 30, 2019 20190730131519

Friendly, professional and speedy

5

We made our wills and powers of attorney. We also use them for conveyancing. Never had any problems.

Solicitor being reviewed: Andrew Roberts

Was this review helpful? Yes

John
Verified John Added 2 weeks ago Report to admin
July 30, 2019 20190730073733

House sale / purchase transactions

5

Efficient and professional service from knowledgeable and courteous personnel

Was this review helpful? Yes

Michael
Verified Michael Added 2 weeks ago Report to admin
July 30, 2019 20190730061830

Great service

5

Provided us with info we required. Very helpful. Quick, prompt replies.

Solicitor being reviewed: Andrew Roberts

Was this review helpful? Yes

M
M Added 2 months ago 1 found this helpful Report to admin
May 28, 2019 20190528180145

Excellent service and CARE - also good value!

5

EXTREMELY happy to have found Poole Alcock to replace our family solicitors of 20 something years, after I realised we had been robbed for years! Mr Roberts has very much bent over backwards to assist us in our slightly more unusual requirements, but hey, if legal matters were easy, we wouldn’t need solicitors, would we!

Mr Roberts has (and many other staff members) provided excellent care in every aspect of the numerous services that we requested of him over the last 3 years (as of May 2019) and such is the quality of this service, I see fit to afford them the best review possible.

Poole Alcock I consider to be very reasonably priced, yet also the most learned of solicitors that I have dealt with in my 20 years of conducting international business. It’s a pleasure to work with a solicitor that genuinely cares about you personally.

I have every reason to hold belief that your experience with Poole Alcock is entirely likely to be a positive experience.

My best wishes to you, the next client, and the staff at Poole Alcock for your future relationship.

On behalf of my entire family,

Matt

Solicitor being reviewed: Andrew Roberts

A representative from Poole Alcock LLP responded to this review on 04 June, 2019

Thank you Matt! I have forwarded your comments to Andy. He's on holiday at the moment but I am sure it will make his day to read them on his return! If we can do anything else for you just let us know.

Was this review helpful? Yes

Craig
Verified Craig Added 3 months ago Report to admin
April 30, 2019 20190430065507

Great service

5

Recommended to anyone needing professional advice.

Solicitor being reviewed: Andrew Roberts

Was this review helpful? Yes

Pamela
Verified Pamela Added 4 months ago 1 found this helpful Report to admin
April 09, 2019 20190409121243

House purchase

5

The Sandbach office of Poole and Alcock handled the purchase of my property in a professional and efficient manner.

A representative from Poole Alcock LLP responded to this review on 09 April, 2019

Thank you Pamela for your review. I'm sure Kate will be pleased to hear about your feedback.

Was this review helpful? Yes

Catriona
Catriona Added 4 months ago 2 found this helpful Report to admin
April 04, 2019 20190404105912

Highly efficient and thoroughly recommended

5

We recently used Poole Alcock for the both the sale and purchase of our house.
Gill Mealor handled our case in an expert and highly professional fashion and was extremely efficient, approachable and very clear throughout.
It was all completed in 2½ months and was smooth-going considering it was both a sale and a purchase!
I would not hesitate in recommending her and the team at Poole Alcock, all of whom were a pleasure to deal with. I cannot thank her enough.

A representative from Poole Alcock LLP responded to this review on 09 April, 2019

That's great to hear Catriona. I have passed your feedback onto Gill.

Was this review helpful? Yes

Jamila
Jamila Added 4 months ago Report to admin
April 04, 2019 20190404105755

Clear and straightforward transaction

5

We sold one of our commercial property via Poole Alcock Nantwich.
Ms. Nichola Armstrong and Mr. James Butcher acted for this transaction and the transaction was dealt with professionalism and giving us clear straightforward details throughout.
We are glad about the services provided by Nichola and James and we will instruct this firm again for our future transactions and we recommend to anyone wishing to sell-purchase commercial property.

A representative from Poole Alcock LLP responded to this review on 09 April, 2019

Thank you Jamila for your kind words. I have passed your feedback on to Nichola and James

Was this review helpful? Yes

Doris
Verified Doris Added 4 months ago Report to admin
March 26, 2019 20190326155723

Making wills

5

Excellent service with good advice and humour

A representative from Poole Alcock LLP responded to this review on 04 April, 2019

Thank you Doris for your feedback and kind words. Do let us know if we can be of any further assistance.

Was this review helpful? Yes

Marie
Verified Marie Added 5 months ago Report to admin
March 15, 2019 20190315210022

Brilliant Service!

5

I would highly recommend Poole Alcock Solicitors and their very friendly staff. From the very first meeting I was made to feel at ease, with patience and understanding at a very emotional and tricky time.

Throughout the process, everything was explained at each stage and there was always a transparency to costs.

Always conducted with a kind, caring, yet professional manner and went above and beyond to help when I needed it the most.

Brilliant service, “thank god for Helen Stoller!”

A representative from Poole Alcock LLP responded to this review on 17 March, 2019

Marie, Thank you so much for your kind words! I am, pleased that we were able help you through your case. I will make sure your comments are passed on to Helen and to th Head of our Family Department. If we can be of any further assistance then please do get in touch.

Was this review helpful? Yes

Reviews collected on

katy
katy Added 2 weeks ago Report to admin
August 02, 2019
Collected on
20190802085010

katy

1

Terrible comms and unreasonable fees

Had many company mortgages over the years, all of which charge £100 plus VAT extra on top of the conveyancing fee. Poole Alcock decided it would be £250 plus VAT (£300) extra even though they'd originally said to the company that got me the quote it would be £100 (and he had called them to check before confirming the quote - so the conveyancer was simply taking the mick by adding the fee. She seemed aloof in her attitude and unprofessional. When I challenged the fees she ignored me. She never answered her phone when I tried to call to discuss).

They also wanted to charge a leasehold fee when this is a "peppercorn rent" lease - in other words no work involved as there is just one sheet of paper to read. Other solicitors I've dealt with did not charge me for this.

Overall £390 on fees ABOVE the original quote.

When I complained and wanted to cancel they said they'll keep the fee at the original agreed price 🤔 - so I requested they updated my file so I could commence proceedings and complete their electronic document. Completely ignored.

They did nothing for days again. With other solicitors I would have searches done by now, but with Poole Alcock they haven't even sent the revised instruction document to open the file! So they can forget it.... Going elsewhere

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 02 August, 2019

Hi Katy, Many thanks for your feedback. It is unfortunate that you found our fees to be high and that there was some confusion and delay over communicating our fees with you. We have followed up your comments with our team. We are confident that had you chosen to instruct us you would have been happy with the service you received. Our fees reflect our high level of service as evidenced through the reviews on Google, ReviewSolicitors.co.uk and Trustpilot where we enjoy ratings of "excellent" and we have been listed as a top 10 law firm nationally for property services. Thanks again and we wish you the best with your move.

Christine
Christine Added 1 month ago Report to admin
July 15, 2019
Collected on
20190715075413

Christine

5

Excellent solicitors . No more to say

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 15 July, 2019

Thank you so much for your five star review. I will let the team know!

J
J Added 1 month ago Report to admin
July 02, 2019
Collected on
20190702220538

A client

2

They did not act fast enough when discovering that the property I was purchasing was potentially contaminated. In fact, they encouraged me to investigate the contamination and send them the report claiming that it would have taken them too long to do it themselves.

They were poor communicators and often blamed the other solicitors for not having passed information on quick enough. However, I was in contact with the seller's solicitors (since I knew the vendor) and they claimed to have posted things weeks ago. Who knows who did what, or didn't do what; but it really was like trying to work out which naughty child had hit who first.

Was this review helpful? Yes

craig
craig Added 1 year ago Report to admin
January 15, 2018
Collected on
20180115104002

craig Cartlidge

5

I contacted Poole and Alcock to assist with the help of selling my house they have been excellent and very professional. I will be using Poole and Alcock for all of my requirements and wouldn’t hesitate to recommend them to all of my family and associates alike.

Was this review helpful? Yes

s
s Added 1 year ago Report to admin
January 12, 2018
Collected on
20180112142906

s Orton

5

I have engaged with Poole alcock solicitors over a period of time and have found the level of service, professionalism and specifically legal knowledge to be of the highest standards. The attention to detail, amicability and personal level of service one receives is outstanding. I would highly recommend the services of Nicola Deakin specifically. Nicola is a consummate professional of the highest calibre and on a personal note, a marvellous individual to work with and to have supporting you. I could not parse Nicola enough for the quality of service that has been provided.
I will be engaging with Poole alcock without hesitation for all my future legal requirements.

Was this review helpful? Yes

About This Branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.


Legal Services
  • Dental Negligence Claims
  • Stress at Work
  • Amputation
  • Cycling Accident
  • Matrimonial finance
  • Road Traffic Accident Abroad
  • Litigation - Breach of contract
  • Litigation - Insurance disputes
  • Consumer Disputes
  • Against The Council
  • Burns, Scars and Lacerations At Work
  • Agency Staff / Temp Workers
  • Social Services
  • Breast Cancer Misdiagnosis Claims
  • Transfers of equity
  • Medical Negligence
  • Cosmetic Surgery Claims
  • Civil partnerships
  • Housing Management
  • Separation
  • Testicular Cancer Misdiagnosis Claims
  • TUPE
  • Child contact
  • Media and Sports
  • Tribunal Claims
  • Horse Riding Injury
  • New home purchases and sales
  • Carpal Tunnel Syndrome
  • Restorative Dentistry Claims
  • Discrimination at Work
  • Bowel Cancer Misdiagnosis Claims
  • Settlement Agreements
  • Constructive/Unfair Dismissal
  • Cochlear Implant Claims
  • Litigation - Trust and pension issues
  • Travel rights
  • Injunctions
  • Whistleblower Protection
  • Litigation - Product liability claims
  • Fertility Negligence Claims
  • Dilapidation Claims
  • Accident At Work
  • Terrorism Abroad
  • Breast Surgery Compensation Claims
  • No Win No Fee
  • Skin Cancer Misdiagnosis Claims
  • Tenant Eviction
  • Defective Work Equipment
  • Nerve Damage Claims
  • Manual Handling
  • Deeds of easements, variation, deeds of rectifications
  • UK Employment Laws
  • Cerebral Palsy Claims
  • Theft
  • Freehold Enfranchisement
  • Child Relocation After Divorce
  • Diffuse Mesothelioma Payment Scheme
  • Child Law
  • Trusts
  • Maternity and Paternity
  • Spinal Surgery Claims
  • Birth Defect and Wrongful Birth Claims
  • Children
  • Family Leave
  • Holiday Pay Issues
  • Children Act proceedings
  • Noise-Induced Hearing Loss
  • Prostate Cancer Misdiagnosis Claims
  • Gym Injury Compensation
  • Laser Eye Surgery Claims
  • Leasehold properties
  • Sorin Stockert 3T Heater-Cooler Claims
  • Criminal Damage
  • Domestic Abuse
  • Family law
  • Transfer of title
  • Service Charge Recovery
  • Supermarket Accident
  • Back Injury At Work
  • Repetitive Strain Injury
  • Dermal Filler Compensation Claims
  • Dispute resolution - civil mediation
  • Anaesthetic Awareness Claims
  • Failed Sterilisation Claims
  • Service Charge Disputes
  • Oral Cancer Claims
  • Benefits Available To Asbestos Victims
  • Medical Misdiagnosis Claims
  • Parental responsibility, paternity disputes, surrogacy
  • Mesothelioma Compensation
  • Head and Brain Injury
  • Separation Agreement
  • Pleural Plaques (Scotland)
  • Sexual allegations including Rape and Sexual Assaults
  • Serious Injury
  • Out Of Court Divorce
  • Asbestos Lung Cancer
  • Financial Matters
  • Knee Replacement Claims
  • Business Crime
  • Employee Team Moves
  • Adoption, Surrogacy, Care and Special Guardianship
  • Deeds of Gifts
  • Litigation - M&A and warranty disputes
  • Flexible Working
  • Murder and Manslaughter
  • Holiday Accidents and Illness
  • Cohabitation and Unmarried Relationships
  • Housing disputes
  • Gardening Leave
  • Dog Bite
  • Osteoarthritis
  • Pension Law
  • Road Traffic Accident
  • Blood Transfusion Claims
  • Welfare Issues After Serious Injury
  • Children's Serious Injury
  • Domestic violence
  • Investment and buy to let properties
  • Periodontal Disease Claims
  • Litigation - Property litigation claims
  • Asset protection and tax mitigation
  • Nerve Injury Claims
  • Renting and Tenancy Agreements
  • Surgical and Transvaginal Mesh Claims
  • Diabetes Claims
  • Planning
  • Exclusivity and lock-out agreements
  • Pregnancy and Gynaecology Injury Claims
  • Cauda Equina Syndrome Claims
  • Chronic Pain
  • Pedestrian Accident
  • Dental Negligence
  • Skiing Injury
  • Misdiagnosed Miscarriage Claims
  • MRSA Claims
  • Orthopaedic Negligence Claims
  • Employment Contracts
  • Unfair Dismissal Claims
  • Buying at auction
  • Cancer Misdiagnosis Claims
  • Declarations of trusts
  • Pension and property advice
  • Fatal Asbestos
  • Sepsis Negligence Claims
  • Right to Manage
  • Child Arrangements Following Divorce
  • Evicting Squatters and Trespassers
  • Pleural Thickening
  • Landlord and Tenant
  • GP Negligence Claims
  • Juvenile
  • Disciplinary Hearings
  • Drugs offences
  • Family Mediation
  • Accidents At Sea And Cruise Injury
  • Laser Treatment Claims
  • Car Accident
  • Boundary Disputes
  • Cosmetic Dentistry Claims
  • Restrictive Covenants, Easements and Wayleaves
  • Professional Conduct
  • Head Injury At Work
  • Broken Bone Or Fracture
  • Housing Associations
  • Purchase and Sale
  • Pancreatic Cancer Misdiagnosis Claims
  • Right of Way and Rights to Light
  • Accident Abroad
  • Fraud
  • Remortgaging
  • C. Difficile Claims
  • Fatal Accident
  • Surgery Compensation Claims
  • Probate
  • Option agreements and conditional contracts
  • Vibration White Finger
  • Sports Injury
  • Group B Streptococcus Claims
  • Birth Injury To Mother Claims
  • Equal Pay Disputes
  • Tenancy Breaches, Injunctions and Forfeiture Claims
  • Tinnitus
  • Whiplash
  • Litigation Law
  • Redundancy
  • Asbestosis
  • Metal-On-Metal Hip Replacement Claims
  • Legal aid
  • Birth Injury Claims
  • Possession and repossession proceedings
  • Anti-social Behaviour
  • Property Disputes
  • Transfers of parts of land
  • Privacy and Data Protection
  • Amputation Negligence Claims
  • Meningitis Misdiagnosis Claims
  • Bus and Coach Accident
  • Cohabitation agreements and disputes
  • Slips, Trips and Falls
  • Lung Cancer Misdiagnosis Claims
  • Extending your Lease
  • Unpaid Rent, Service or Ground Charges
  • Motor Insurance Policy
  • Car Passenger
  • Right of First Refusal
  • Criminal defence - All
  • Senior Executives
  • Pre and Post Nuptial Agreements
  • Accidents In Public Places
  • Pressure Sore Claims
  • Fall From Height
  • Regulatory Defence
  • Ophthalmic Negligence Claims
  • Clinical Negligence
  • Stroke Misdiagnosis Claims
  • Prison law
  • Stillbirth Compensation Claims
  • Erb’s Palsy Compensation Claims
  • Restrictive Covenants
  • Inheritance Act claims
  • Motorbike Accident
  • Workplace Slip and Trip
  • Neighbour Disputes
  • Injunctions
  • Holiday Sickness and Illness Compensation
  • Spinal Injury Compensation
  • Harassment/Bullying at Work
  • Ovarian Cancer Misdiagnosis Claims
  • Consumer Rights
  • Grandparents' Rights
  • Defective Medical Device Claims
  • Cervical Cancer Misdiagnosis Claims
  • Matrimonial transfers
  • Collaborative Law
  • Faulty Defibrillator Claims
  • Personal Injury Law
  • Eye Surgery Claims
  • Divorce After A Brain Or Other Serious Injury
  • Lease Extensions
  • Industrial Disease Compensation
  • Harassment
  • Professional Discipline
  • Unmarried Couples' Rights
  • Wills
  • Fatal Medical Negligence Claims and Inquests
  • Asbestos Compensation
  • Assault
  • Accident and Emergency Claims
  • Education
  • Part Time Workers
  • Civil Partnership Dissolution
  • Occupational Asthma
  • Repossessions
  • Residential Conveyancing
  • Hospital Negligence Claims
  • Children's Accident
  • Health and Safety
  • Intellectual Property
  • Construction and engineering dispute resolution
  • Finance
  • Farm partnerships and corporate structures
  • Shareholder and Partnership Disputes
  • Engineering contracts
  • Outsourcing agreements
  • Alternative Dispute Resolution (ADR)
  • Investment purchases and Buy to Let
  • Unfair Loan Charges
  • Crane oversailing and scaffolding licences
  • Commercial Litigation Matters
  • Credit Control
  • Development plot sales
  • Employment of farm workers
  • Charities
  • Buying and selling a farm
  • Franchising
  • Commercial Leases
  • Guarantees and bonds
  • Development agreements
  • Debt Recovery
  • Building contracts and professional appointments
  • Commercial contracts for farming businesses
  • In-house training
  • Due diligence audits for banks and other financial institutions
  • Commercial mortgages
  • Data Protection
  • Statutory Demands
  • Mediation
  • Framework agreements
  • Developer disputes
  • Purchase and Sale Of Commercial Property
  • Business structures and joint ventures
  • Farming disputes
  • Merchandising and sponsorship
  • Sales and Purchases
  • Environmental policy law
  • Management buyouts
  • Insurance
  • Contractual Disputes
  • Veterinary negligence
  • Corporate finance
  • Asset Tracing
  • Construction
  • Licensing
  • Shareholder Agreements
  • Planning law
  • Development loan facilities
  • Insolvency and Bankruptcy
  • Small businesses
  • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
  • Corporate Law
  • Contract law
  • Competition law
  • Commercial Law
  • Mis-sold Interest Rate Swap Agreements
  • Setting up a business
  • Tax
  • Share option schemes
  • Purchase of development land
  • Facility maintenance agreements
  • Equestrian property
  • Slander
  • Mergers and Acquisitions
  • Agricultural land for sale or development
  • Employment - business
  • Landlord and tenant
  • Agency agreements
  • Partnership and LLP law
  • Commercial Contracts and Agreements
  • Rights of way issues
  • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Warranties, third party rights and reliance letters
  • Summary Judgment

Opening times
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
  • 0000 - 0000
  • 0000 - 0000