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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 59 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Ali Mentesh
Collected on:
Was a good and efficient service
Good friendly communication
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Anti-social Behaviour
Dextra
Collected on:
They helped explain everything to me so I would understand. Answered my numerous questions & clarifications on questions I had promptly.
Would happily use them again
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Anti-social Behaviour
Anonymous
Collected on:
highly recommended.have used poole alcock previously and will do so again.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Annulment
Paul
Collected on:
Felt good and more confident after the telephone conversation and my gut told me I need them to take my case
A representative from Poole Alcock LLP responded to this review on 25 April, 2024:
Hi Paul what a lovely review and so happy to hear we have given you confidence. We are really appreciative of this great feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Finn
Collected on:
Very helpful and understanding. Divorce enquiry.
A representative from Poole Alcock LLP responded to this review on 25 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Probate
Andy
Collected on:
Met Verity and her team to sort out new wills and power of attorney,made to feel welcome everything was explained in clear English no pressure to go straight ahead,all completed in a quickly and kept up to date with the progress.
A representative from Poole Alcock LLP responded to this review on 24 April, 2024:
Hi Andy thank you so much for the lovely review. We really appreciate you taking the time to leave such great feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Iain
Collected on:
Mollie quickly responded and called immediately when asked. We were provided with our solicitor details and our file opened as soon a payment was made within the hour. All good.
A representative from Poole Alcock LLP responded to this review on 25 April, 2024:
Hi Iain, thank you so much for this great review. We really appreciate you taking the time to leave such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Chris
Collected on:
This is my second time of dealing with Aldermore and Darren, my experiences have only been positive
A representative from Poole Alcock LLP responded to this review on 25 April, 2024:
Hi Chris we are so happy to hear you are a returning Client. We appreciate you leaving such a lovely review and we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Davies
Collected on:
Friendly, quick set up. Eve Bright was really helpful. Let’s hope the sale goes as smoothly
A representative from Poole Alcock LLP responded to this review on 23 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Annulment
Angeliki
Collected on:
Thank you so much for taking the time to respond to my query.
A representative from Poole Alcock LLP responded to this review on 22 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Divorce
Hugh
Collected on:
Having recently contacted Poole Alcock regarding a matrimonial problem I found the staff to be very helpful and professional which was exactly what i needed. They put me in contact with Jane Jacques the solicitor who explained everything I should know about the process of a divorce. It's early days yet and up to now I can not fault the obvious professionalism of all the staff.
A representative from Poole Alcock LLP responded to this review on 26 February, 2024:
Hi Hugh, thank you for your lovely review and for taking the time to leave such great feedback, We very much appreciate this.
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Matter Type:
Settlement Agreements
Ayla
Collected on:
Jamie dealt with my situation seamlessly and made it easy for me to understand. Very reassuring and professional
A representative from Poole Alcock LLP responded to this review on 21 February, 2024:
Hi Ayla, thank you for leaving such lovely feedback its very much appreciated. We hope to work with you again in the future.
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Janet
Collected on:
Highly recommended, very professional service and very friendly staff.
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Matter Type:
Probate
Phil
Collected on:
Very thorough, understanding and helpful through very difficult times. I would happily recommend the team at Poole Alcock to friends and family.
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Matter Type:
Residential Conveyancing
Morag
Collected on:
I used Poole and Alcock to do the conveyancing for a property I had purchased near Chester . Kate Heath and her team were first class, they kept me up to date every step of the way . I would 100% recommend them.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
