Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Diane Snelson
Collected on:
5 Star Review.
5 Star Review
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Poole Alcock LLP
01260 275337
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
- Address
- CW12 1DY
- 01260 275337
- www.poolealcock.co.uk/?utm_source=Review+Solicitors
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How Poole Alcock LLP Compares
Value for money
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Great advice
Great advice. Very informative.
A representative from Poole Alcock LLP responded to this review on 08 April, 2025:
Thank you for taking the time to complete the questionnaire and for leaving a 5 star review. We are very happy that Beth has been able to give you some great advice, please don't hesitate to get in touch if we can be of any further help.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Corinna Robey
Collected on:
Phone call to instruct solicitor re conveyancing
Georgina was professional, friendly and informative.
A representative from Poole Alcock LLP responded to this review on 31 March, 2025:
Thank you for your valuable feedback Corinna, we are happy that Georgina has been able to help you with this matter and look forward to working with you again in the future. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Easy to understand
Beth was very easy to understand, to the point and professional. Thank you.
A representative from Poole Alcock LLP responded to this review on 26 March, 2025:
We really appreciate you taking the time to complete the questionnaire, and for giving us such an excellent 5 star review and feedback. We are very happy that Beth has been able to help you. Very best wishes moving forward.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Will Service
This review is for a different branch.
Fast efficient service.
Completed our wills to achieve what we wanted and very pleased with the outcome.
A representative from Poole Alcock LLP responded to this review on 30 April, 2025:
Thank you very much for taking the time to complete the questionnaire and for the excellent 5 star review. We are delighted that Ellie and her team have been able to help you in this matter. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Gill Farrington
Collected on:
Excellent Firm
This review is for a different branch.
I would highly recommend Poole Alcock, such a friendly receptionist who gave a great first impression.
The fees were given up front so we knew exactly how much we needed to budget. We did LPA's and mirror wills and the whole process was smoothly run and completed quickly.
A professional and efficient firm to deal with.
A representative from Poole Alcock LLP responded to this review on 29 April, 2025:
We appreciate you taking the time to leave us an excellent 5 star review Gill, and we are delighted that you received such a great service from Charles and his team. We look forward to working with you again. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Nicola Uijen
Collected on:
Great Service
This review is for a different branch.
Charles acted promptly and at pace to make a painful process smooth and easy.
A representative from Poole Alcock LLP responded to this review on 29 April, 2025:
Thank you Nicola for your positive review and feedback. We are delighted that Charles and his team have been able to help you, especially at such a difficult time. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Anonymous
Collected on:
First Contact
This review is for a different branch.
Excellent. But haver only spoken to them twice so far.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Malcolm Vause
Collected on:
5 Stars
This review is for a different branch.
5 Stars
A representative from Poole Alcock LLP responded to this review on 25 April, 2025:
Thank you very much Malcolm for completing the questionnaire and for the 5 star review. We really appreciate the feedback and are delighted that Charles and his team have been able to help. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Financial Matters
Elaine
Collected on:
Excellent !
This review is for a different branch.
We had a phone consultation with Sarah-Jane because we’re in Australia.
We didn’t get the answer that we were hoping for, but everything was explained clearly and with empathy towards our situation. We would definitely recommend to other people!!
A representative from Poole Alcock LLP responded to this review on 25 April, 2025:
Thank you so much Elaine for your wonderful review and for taking the time to complete the questionnaire. We are delighted that Sarah-Jane and the team have been able to help you and will pass on your kind words. Very best wishes.
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Reviews collected from
Matter Type:
Residential Conveyancing
Charlene
Collected on:
Charlene
I had absolutely incredible service from James Williams when purchasing my first property. James was on the ball from day one, and never took more than 5 minutes to respond to any of my contact. He gave clear and concise information every time. I can honestly say I purchased my first home without one moment of stress due to James and his team's brilliant service. The fixed fee was also very reassuring. I will definitely recommend James.
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Matter Type:
Residential Conveyancing
Peter
Collected on:
Peter
James & his team, Sophie & Lauren, were perfect in every way. Despite changing our Buyers, & delays further up the chain, nothing seemed to phase them. They must miss my daily phone calls with the latest chain news!
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Mike
Collected on:
Mike
Very quick support and a fully professional experience.
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Jayne
Collected on:
Jayne
Poole Alcock were very helpful and professional dealing with an agreement. All staff were polite and went the extra mile to help answer questions.
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Matter Type:
Residential Conveyancing
Ben
Collected on:
Ben
Eve was extremely helpful and friendly, and got us the answers we needed fast.
A representative from Poole Alcock LLP responded to this review on 17 April, 2025:
Thank you for completing the questionnaire Ben and for the great 5 star review. We are happy that Eve has been able to get you the answers you needed. Please don't hesitate to get in touch if we can be of any further help.
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Poole Alcock LLP are accredited by
About this branch
Description
Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
Regulated by
Legal services
Personal areas of law
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Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
-
Education
- Education
-
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
-
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
-
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
-
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
-
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills
Business areas of law
-
Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
-
Charities
- Charities
-
Commercial Property
- Commercial Leases
- Commercial mortgages
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
-
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
-
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
-
Dispute Resolution
- Mediation
-
IT & Intellectual Property
- Copyright
- GDPR
- Patents
- Personality and Image Rights
-
Regulations
- Alcohol Licensing
- Health and Safety
- Licensing