01270 653170
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Professional - easy to talk to. Gave me all the information on what are difficult decisions.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
All Helen's advice has been great.
A representative from Poole Alcock LLP responded to this review on 26 March, 2025:
We are delighted that Helen has been able to help and offer great advice to you. Thank you for your positive feedback and review. Very best wishes.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
We had an excellent experience with Charles. He was professional, efficient and handled our requests with expertise. His communication was clear and timely. We feel extremely confident in the abilities of this firm and would highly recommend their services.
A representative from Poole Alcock LLP responded to this review on 25 March, 2025:
Thank you so much for the excellent 5 star review and for choosing Poole Alcock, we are very grateful for the valuable feedback and the time you took in completing the questionnaire. We are absolutely delighted that you enjoyed your experience with us and will recommend us and use Poole Alcock again. We will pass your kind words onto Charles and we look forward to working with you again. Very best wishes.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Patient and supportive, I though I was just going to get the facts but I feel I have been listed to and understood. Made a bad situation feel not as bad as I thought it was going to be. Very thoughtful and understanding.
A representative from Poole Alcock LLP responded to this review on 20 March, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Matter Type:
Child Custody
Craig
Collected on:
I had a very positive experience dealing with Poole Alcock. Sabirah Ali was my solicitor. She dealt with my case with care and attention and understood the full detail of the case. Sabirah took the time to talk me through complicate parts of the process until I fully understood everything. A fair outcome was achieved and if I have any future issue related to family law Sabirah will be the first person i would discuss it with. Thank you. Craig Williams.
A representative from Poole Alcock LLP responded to this review on 24 February, 2025:
Thank you for leaving a 5 star review Craig. We are thrilled that we have been able to help you with your family matter and that the process was explained to you so that you understood everything. Please do not hesitate to get in touch if we can be of any further help.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Karen
Collected on:
Charles was very helpful from the outset. He provided clear guidance and a commentary of our meeting which was helpful. Communication was clear and prompt, especially in view of the Christmas period. We were happy with the service, thank you.
A representative from Poole Alcock LLP responded to this review on 15 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Matter Type:
Settlement Agreements
A
Collected on:
Fantastic support for settlement agreement given the speedy advice needed, much appreciated and would highly recommend given the clear and helpful advice.
A representative from Poole Alcock LLP responded to this review on 23 December, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Put my mind at rest - explained in simple terms, reassuring.
A representative from Poole Alcock LLP responded to this review on 18 November, 2024:
Hello thank you for this lovely review, we hope to work with you again in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Margaret
Collected on:
I was Dealt with efficiently and good advice given.
A representative from Poole Alcock LLP responded to this review on 04 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Poole Alcock in Crewe were very helpful, knowledgeable and professional especially Mr C Smalley and his Receptionist
A representative from Poole Alcock LLP responded to this review on 02 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Binxandrach
Collected on:
Fast & smooth process highly recommend
Was this review helpful?
Rachel
Collected on:
Clear communication, transparent pricing, efficient team and super friendly. Would recommend!
Was this review helpful?
Annette
Collected on:
Great team work, we found them very helpful, great communication throughout our process.
Each step explained from when we engaged Poole Alcock to the end.
I would definitely recommend.
Was this review helpful?
Matter Type:
Residential Conveyancing
Carly
Collected on:
Georgina was very helpful, thank you!
Was this review helpful?
Matter Type:
Residential Conveyancing
Osas
Collected on:
Apart from delay in reaching my conveyancer, which I put down to work load arising from the deadline towards stamp duty increase. I would say the team did well. I got a lot of reassurance as I was extremely anxious
Was this review helpful?
Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
