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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ABC Law. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Linda
Collected on:
I'm from Hull and I have been dealing with a couple of the staff who have managed to deal with my case over the phone, they put my mind at ease, I would definitely recommend going with this company, I cannot thank them enough
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Rebecca
Collected on:
Friendly knowledgeable and approachable staff. Made a difficult time easier to deal with.
A representative from Poole Alcock LLP responded to this review on 24 April, 2020:
Thank you Rebecca for your excellent review. The prospect of a divorce must be pretty unsettling at the moment, with everything else that is going on in the country. Our Family Law team provide support and understanding throughout this period and are always here for you.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Ruth
Collected on:
Ruth recommends Poole Alcock LLP
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Barry
Collected on:
Barry recommends Poole Alcock LLP
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Brenda
Collected on:
Brenda recommends Poole Alcock LLP
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Matter Type:
Residential Conveyancing
Omar
Collected on:
Very pleased with the conveyancing services done, especially with Gill Mealor and her team, was transferred midway through my house purchase to her team, from the Alsager branch and felt a big positive improvement in communication, so I would recommend going directly to the Crewe branch to Gill, her experience and expertise makes a difference, from start at the Alsager branch to finish at the Crewe branch it took less then 3 months to completion, with no chain from either side, which is a good timescale.
So again very happy with Gill Mealor, I would highly recommend her, and my review would be very different if I would have still been with the Alsager branch, and probably I would still wait for completion with them.
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Matter Type:
Remortgaging
Zeina
Collected on:
No problems whatsoever with completing my remortgage. Efficient service, good communication and great value for money. One of the cheapest but still one of the best!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Greg
Collected on:
I have had an excellent, timely and professional experience with Poole Alcock LLP. The outcome of my case was positive and the timing exceeded my expectaions. I would highly recommend.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
James
Collected on:
My solicitor did a very good job for me. She gave very good advice. She put a lot of work in with regard to looking at the available evidence. She was very meticulous and she relayed all the information necessary to my barrister for my defence.
The case was a long and protracted one and required both patience and tenacity.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Drink driving
Ryan
Collected on:
After phoning around a number of solicitors and been quoted crazy money I was advised to speak to Poole and Alcock by a friend of mine. Best decision I could have made. Tim Edgley was refreshing to deal with and made me feel extremely comfortable in a worrying time. The outcome of the case was 100% better than expected and can’t thanks Tim and the team enough. Highly recommend.
A representative from Poole Alcock LLP responded to this review on 12 April, 2019:
That's really great to hear Ryan, thank you for your review. We are very proud of our motoring team and we are dedicated to helping to keep people on the road wherever possible. I sent your comments through to Tim, who I'm sure will be very pleased to read them.
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Teresa
Collected on:
Nice place friendly people
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RS
Collected on:
expensive but good
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Brian
Collected on:
Good solicitors, very helpful particularly Dan Brooks. Would highly recommend them
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C
Collected on:
I think when getting Legal advice it can be a real mistake to go for the cheapest price!
I am glad I did not do that and instructed Pool Alcock to act on my behalf in a land dispute.
Everything was left to them and this resulted in winning my case - it looked like the person I was in dispute with went for the 'cheaper' Solicitor...
A special mention for one of the partners Daniel Brookes who was superb from start to finish.
Highly recommended..........
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adrianocyprus
Collected on:
Great dissapointment with service given. Lack of competency.
I've needed a solicitor to act as a witness while we will sign paperwork in regards to transfer on an equity.
I've rang and been priced up so made an appointment. Couldn't attend so rang again to rebook it. There was no record of my appointment at all. When we went there on the agreed day and time I have been told that again there is no record of my appointment. That's twice!!
The solicitor that we suppouse meet wasn't even bothered to come out and see us.
We wanted to see office manager, but there was nobody on duty.
Someone came out and told us that they are not able to help us anyway.
Please avoid.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
