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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 59 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Really good help all throughout definitely recommend
A representative from Poole Alcock LLP responded to this review on 08 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Separation
J
Collected on:
I wanted an initial conversation in relation to a worrying development in an ongoing marital problem. Helen's sympathetic and expert advice was clear and reassuring.
A representative from Poole Alcock LLP responded to this review on 13 March, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Prison law
Ryan
Collected on:
Really helpful and understanding with advice.
A representative from Poole Alcock LLP responded to this review on 13 March, 2024:
Hi Ryan thank you so much for your review. All the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Redundancy
Anonymous
Collected on:
A true pleasure working with Poole Alcock - efficient and professional. Emails and calls immediately dealt with all legal documents turned round very quickly.
A representative from Poole Alcock LLP responded to this review on 28 February, 2024:
Hi thank you for the lovely review and for taking the time to leave such great feedback. All the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children Act proceedings
Amanda Manifold
Collected on:
I had Sarah Miller of the Crewe office as my solicitor. I would very highly recommend her to anyone looking for support with family issues, etc. I would absolutely 💯 % go back to Sarah if I ever needed her help, support and her knowledge. Can't thank this lady enough, oh and the staff make great cups of tea.
A representative from Poole Alcock LLP responded to this review on 16 January, 2024:
Thank you so much for your lovely review, Amanda. We are delighted that Sarah was able to support you with your legal matter.
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Matter Type:
Wills
MARGARET
Collected on:
solicitor was very efficient, pleasant and helpful
A representative from Poole Alcock LLP responded to this review on 10 January, 2024:
Hi Margaret, thank you so much for your kind review, we really appreciate you taking the time to leave such great feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Unmarried Couples' Rights
Mashud
Collected on:
Very nice, is it to understand what she’s saying and very helpful. Very kind and polite
A representative from Poole Alcock LLP responded to this review on 20 November, 2023:
Thank you for your lovely review, Mashud. We're pleased you found your consultation with Chloe to be so helpful.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Probate
Caroline
Collected on:
Very impressed. Made everything seem so easy that I was worried about, went home happy!
A representative from Poole Alcock LLP responded to this review on 02 November, 2023:
Hi Caroline, thanks for your lovely review. I'm so happy to hear we put your mind at ease and you went home happy with our service.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Declarations of trusts
Peter
Collected on:
From start to finish in both my house sale and purchase, the service was seamless - would definately use again!
A representative from Poole Alcock LLP responded to this review on 19 October, 2023:
Hi Peter. Thank you for your lovely review we really appreciate it.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Tenant Eviction
Anonymous
Collected on:
A stressful time made a little easier with friendly helpful solicitors
A representative from Poole Alcock LLP responded to this review on 20 September, 2023:
Thanks for your kind review. So pleased to hear the team made your conveyancing process as smooth as possible.
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Matter Type:
Residential Conveyancing
Peter
Collected on:
Only spoke to them on the phone. They were as helpful as they could have been.
A representative from Poole Alcock LLP responded to this review on 08 February, 2024:
Hi Peter thanks so much for leaving your review, We appreciate your positive feedback.
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Matter Type:
Purchase and Sale
Jason
Collected on:
Highly recommended solicitor for anyone looking to buy or sell a home in/around Crewe.
A representative from Poole Alcock LLP responded to this review on 21 November, 2023:
Hi Jason, thanks for the great review and for taking time to leave such lovely feedback.
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Matter Type:
Wills
Juliette
Collected on:
Helped with my grandmother in a very short timeframe, which has been greatly appreciated for peace of mind. Charles Smalley was professional and incredibly patient. He ensured that everything was done lawfully and even challenged some ideas, just to make sure things were being done correctly to true wishes. He came across as very trustworthy.
A representative from Poole Alcock LLP responded to this review on 11 July, 2023:
Thank you for your kind review, Juliette. We really appreciate you sharing your experience working with Charles.
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Matter Type:
Residential Conveyancing
Jeanette
Collected on:
I was very nervous about my sale and purchase. Emily and her team couldn’t have been nicer. Every step of the way they kept me up to date and reassured. My initial contact was Eve for the quote and she allocated Emily as my Solicitor as she felt that Emily and her team would be a great fit. The service I have received was excellent from start to finish.
A representative from Poole Alcock LLP responded to this review on 06 July, 2023:
Thank you, Jeanette, for you lovely review. We are so pleased to hear of your experience of working with Emily Brown and her team.
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Matter Type:
Wills
Doc
Collected on:
Needed to update/create new Will. Very efficiently done
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
