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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Extremely supportive and informative.
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Felt like I was listened to and supported 100%
A representative from Poole Alcock LLP responded to this review on 16 July, 2025:
We are very happy you felt supported and listened to, please get in touch if we can help further. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
This review is for a different branch.
5 Stars
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
Thank you for your positive review and feedback. We are glad that Charles and his team were able to help you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Judith
Collected on:
This review is for a different branch.
A quick, professional and friendly service - I was very satisfied.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
Many thanks Judith for sharing your positive experience with us, we are delighted that you are very satisfied with the professional and friendly service you received and will pass on your kind words to Charles. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Elaine Webster
Collected on:
This review is for a different branch.
Speedy return of Internet enquiry
Eve, Polite and personable, thorough in explanation.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
Thank you Elaine for your great 5 star review and for sharing your positive experience with us. I will pass on your very kind words to Eve. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Andy M.
Collected on:
This review is for a different branch.
Thank you! Great communication from Eve.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
We are delighted Andy that you have had such a good experience with Poole Alcock and in particular Eve. We look forward to working with you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Paul L
Collected on:
This review is for a different branch.
Original solicitor I had tried to use wouldn’t deal with my case due to the height of my building. Quick google search found this firm and I spoke to Eve, who talked me through every detail and worked on my quote. She was friendly and patient and quick to return my call and answer any questions I had. Pricing all seems to be fair and transparent as well.
All good so far and based on this experience would be happy to recommend this firm.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
Good Morning Paul, thank you for leaving such a great 5 star review and for taking the time to complete the questionnaire. We are delighted that despite early days you are happy to recommend us based on this experience and look forward to working with you. Very best wishes.
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Matter Type:
Settlement Agreements
Tony
Collected on:
This review is for a different branch.
From the initial contact phone call the service received was efficient, helpful, friendly and professional.
I dealt with 4 different staff members and every one was at the highest standards.
Nothing ever felt like it was any trouble and the clear advice and communications received were always prompt and easy to understand.
I would have no hesitation to use again.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
Paul we are very happy that you enjoyed your experience with us and appreciate the wonderful 5 star review. Based on your experience of our efficient service we are thrilled that you will use us again and look forward to working with you in the future. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Julie
Collected on:
This review is for a different branch.
A first class service with clear and practical advice. The solicitor was professional and a pleasure to deal with.
This was a smooth process with timely responses.
I would highly recommend this first to somebody else.
A representative from Poole Alcock LLP responded to this review on 05 August, 2025:
Thank you for leaving such an excellent 5 star review Julie. We are very happy that Daisy has been able to help you in this matter and delighted that you have shared your positive experience with us. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Before talking with Rose, it was just taking a shot in the dark.
A representative from Poole Alcock LLP responded to this review on 05 August, 2025:
Many thanks for your positive review and feedback. We are pleased that Rose has been able to help with your enquiry and hope that things now seem a little clearer to you. Very best wishes.
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Gary
Collected on:
A very stressful time for me over seven months. PA did everything I asked for with professionalism & efficiency. Great Teamwork! Thanks so much. Highly recommended. A special shout out for Katie..... You did a great job!
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Rod
Collected on:
Although I had not heard of them before, I decided to use Poole Alcock Solicitors based on on-line reviews, my research of them and price. I'm pleased to say that it was a good decision. They handled my house sale efficiently and professionally reaching completion as quickly as they could have. The pre-sale information from the company was very helpful and James Williams and his team kept me up to speed throughout the process. My experience was drama free and they always responded to my inputs promptly and in a friendly and helpful way. Overall, a very positive experience.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you very much Rod for the great 5 star review. We are very happy that you have had such a positive experience with us and will pass your very kind words onto James and his team. We hope to work with you again. Very bet wishes.
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Gerard
Collected on:
Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.
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Karen
Collected on:
Excellent service with selling and purchasing of property. Good communication, highly recommend. Fees also very reasonable.
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Rhys
Collected on:
My conveyancing team were professional, prompt and knowledgeable throughout the entire process. It was always easy to get in touch with them and they responded to almost all of my queries the same day. The efficiency of their work made me feel reassured that despite the issues I faced during my house purchase, the conveyancing was in very good hands!
James Williams in particular was brilliant in all aspects of my case. He was clearly very experienced and always knew what he was doing or what advice to give. It was easy to get in touch with him and his team, and was efficient in ensuring everything I required was taken care of. He also always made me feel like he was “on my side”, which was reassuring when I had to navigate difficult or awkward issues.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
