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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Stewart
Collected on:
This review is for a different branch.
The Receptionist at the Northwich Branch was very helpful and Polite,
Everything was dealt with in a professional Manor.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Anonymous
Collected on:
This review is for a different branch.
Thank you for explaining everything clearly and being honest Very informative.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Julie
Collected on:
This review is for a different branch.
Elizbeth provided Her advice in a very Human and down to earth manner.
A representative from Poole Alcock LLP responded to this review on 09 October, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Dzenana
Collected on:
This review is for a different branch.
My Advice call with Elizabeth was very informative.
A representative from Poole Alcock LLP responded to this review on 09 October, 2024:
Hello thank you so much for your lovely review, all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Allen Whitby
Collected on:
This review is for a different branch.
I cannot recommend Jamie and the team highly enough for their incredible assistance with my employment matter. From the very beginning, they demonstrated exceptional professionalism, knowledge, and empathy, making a challenging situation much more manageable. Jamie’s expertise in employment law was evident throughout, as he provided clear and practical advice tailored to my specific circumstances.
The team’s communication was consistently prompt and thorough, ensuring I understood each step of the process and felt supported at all times. Their attention to detail and dedication to achieving the best
A representative from Poole Alcock LLP responded to this review on 09 October, 2024:
Hello Allen thank you so for your amazing review for Jamie and his team, we are thrilled you felt supported at a difficult time.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Boundary Disputes
Anthony
Collected on:
This review is for a different branch.
Chloe and her team were great to work with, kept us in the loop and were approachable/timely. They were proactive and made sure to complete necessary paperwork in the early stages of the purchase, so they could process when the time was right (e.g. HTB bonus claims, Mortgage deed, Transfer deed). Processes that required sensitive information or transfer of money were done in secure fashion, and they even allowed us to send a test payment before transferring our full deposit, to provide us assurance.
Price was very fair and reflected the service provided - didn't experience any hiccups / mishaps like most do with other firms.
A representative from Poole Alcock LLP responded to this review on 09 October, 2024:
Hello thank you for this lovely review we are thrilled you've had a great experience with Poole Alcock, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
ANDREW & JULIE ANN
Collected on:
This review is for a different branch.
Chloe and her team did a great job with the conveyancing of the sale of my property. Very efficient with good communication. Highly recommended.
A representative from Poole Alcock LLP responded to this review on 09 October, 2024:
Hi thank you so much for this amazing review and its great to hear you would recommend us.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Discrimination at Work
Anonymous
Collected on:
This review is for a different branch.
I engaged Jamie regarding to an employment matter. He handled the case with efficiency and made me feel confident it was on the right hands. Resolved quickly and to my satisfaction. Thanks very much would highly recommend.
A representative from Poole Alcock LLP responded to this review on 09 October, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Investment purchases and Buy to Let
Kam Sumal
Collected on:
This review is for a different branch.
Great working with Frances and Melissa. Communication was great - clear and timely - with me and the other parties involved. One of the conditions of the sale was a short completion date and both Frances and Melissa worked hard to achieve this. Would thoroughly recommend.
A representative from Poole Alcock LLP responded to this review on 09 October, 2024:
Hi Kam thank you so much for this lovely review and kind words, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Redundancy
Hugh Titchener
Collected on:
This review is for a different branch.
The team advised me honestly and clearly, and dealt with everything quickly and efficiently.
Great service.
A representative from Poole Alcock LLP responded to this review on 07 October, 2024:
Hello Hugh thank you for your great review we are thrilled you have had a great experience from Poole Alcock and we wish you all the best for the future.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Matter Type:
Residential Conveyancing
Livvy
Collected on:
James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!
A representative from Poole Alcock LLP responded to this review on 10 September, 2024:
Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.
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Matter Type:
Residential Conveyancing
James
Collected on:
Thank you James Williams and Team for ensuring a swift and easy buying process. Always recommend.
A representative from Poole Alcock LLP responded to this review on 04 September, 2024:
Hi thank you for the lovely review and its great to hear you would recommend us in the future, all the best.
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Matter Type:
Residential Conveyancing
Richard
Collected on:
James and his team were extremely responsive and supportive throughout a difficult purchase. They really helped to push things along, and were more than happy to take the time to explain what was happening.
I really valued the thoroughness and transparency - fully recommend!
A representative from Poole Alcock LLP responded to this review on 21 August, 2024:
Hello Richard thank you so much for your lovely review we really are grateful for this great feedback about James and the team. we hope to work with you again in the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
