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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Straightforward and easy to understand.
A representative from Poole Alcock LLP responded to this review on 14 July, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
D Webster
Collected on:
This review is for a different branch.
I contacted numerous solicitor firms before speaking with Eve, and the difference was immediately clear. She was friendly, kind, knowledgeable, and incredibly patient with all of my questions.
Eve took the time to explain everything in a way that made sense to me, additionally offering me her line if I thought of anything else post call. Her professionalism and approachable manner instantly put me at ease. She made me feel confident proceeding with PA.
Once I made the final call to instruct, Eve was again on hand, calling promptly and was genuinely helpful. Thank you to Eve, for making what an overwhelming process feel so much smoother.
I am confident that the service will continue in this way
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Anonymous
Collected on:
This review is for a different branch.
Mollie was very helpful and pleasant from my first call. She explained what was required and answered my questions in a friendly and professional manner.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Considerate and understanding. Listened to me whilst answering all my questions.
A representative from Poole Alcock LLP responded to this review on 07 August, 2025:
Thank you so much for sharing your positive experience with us and for taking the time to complete the questionnaire and give us a 5 star review. We are delighted that Tim has been able to answer all of your questions. Plies get in touch if we can help any further. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Very professional, friendly and knowledgeable.
A representative from Poole Alcock LLP responded to this review on 07 August, 2025:
Many thanks for you 5 star review. We are delighted that Tim has been able to help you in this matter. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
This review is for a different branch.
5 Stars
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
Thank you for your positive review and feedback. We are glad that Charles and his team were able to help you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Judith
Collected on:
This review is for a different branch.
A quick, professional and friendly service - I was very satisfied.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
Many thanks Judith for sharing your positive experience with us, we are delighted that you are very satisfied with the professional and friendly service you received and will pass on your kind words to Charles. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Elaine Webster
Collected on:
This review is for a different branch.
Speedy return of Internet enquiry
Eve, Polite and personable, thorough in explanation.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
Thank you Elaine for your great 5 star review and for sharing your positive experience with us. I will pass on your very kind words to Eve. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Andy M.
Collected on:
This review is for a different branch.
Thank you! Great communication from Eve.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
We are delighted Andy that you have had such a good experience with Poole Alcock and in particular Eve. We look forward to working with you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Paul L
Collected on:
This review is for a different branch.
Original solicitor I had tried to use wouldn’t deal with my case due to the height of my building. Quick google search found this firm and I spoke to Eve, who talked me through every detail and worked on my quote. She was friendly and patient and quick to return my call and answer any questions I had. Pricing all seems to be fair and transparent as well.
All good so far and based on this experience would be happy to recommend this firm.
A representative from Poole Alcock LLP responded to this review on 06 August, 2025:
Good Morning Paul, thank you for leaving such a great 5 star review and for taking the time to complete the questionnaire. We are delighted that despite early days you are happy to recommend us based on this experience and look forward to working with you. Very best wishes.
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Paul
Collected on:
Excellent advice
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Gary
Collected on:
A very stressful time for me over seven months. PA did everything I asked for with professionalism & efficiency. Great Teamwork! Thanks so much. Highly recommended. A special shout out for Katie..... You did a great job!
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Rod
Collected on:
Although I had not heard of them before, I decided to use Poole Alcock Solicitors based on on-line reviews, my research of them and price. I'm pleased to say that it was a good decision. They handled my house sale efficiently and professionally reaching completion as quickly as they could have. The pre-sale information from the company was very helpful and James Williams and his team kept me up to speed throughout the process. My experience was drama free and they always responded to my inputs promptly and in a friendly and helpful way. Overall, a very positive experience.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you very much Rod for the great 5 star review. We are very happy that you have had such a positive experience with us and will pass your very kind words onto James and his team. We hope to work with you again. Very bet wishes.
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Gerard
Collected on:
Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.
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Karen
Collected on:
Excellent service with selling and purchasing of property. Good communication, highly recommend. Fees also very reasonable.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
