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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
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The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Residential Conveyancing
jason
Collected on:
THE ABSOLUTE WORST,
call and messages lost.
email and wait three days for a response.
visit and have documents claimed not there.
the only time they responded quickly (within 120 seconds!! was when i suggested i report them to the law society)
and for the absolute appalling service i pat 1300 quid!!!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Jane
Collected on:
The team were excellent on completion day, keeping me informed at all stages of the process, from very early on, which was most reassuring and much appreciated.
The team were always pleasant to deal with on the phone and by e mail over what became a stressful 6 month long process.
There were a few occasions when the process seemed slow, and where I was asked for the same information more than once, and I wondered if the team could benefit from the use of a checklist system to help avoid this happening.
However I realize that they were undergoing an extremely busy period (due to not knowing whether the stamp duty holiday was going to be extended beyond the end of March).
So as an overall comment, I would say I am satisfied with the service - and a big thank you to all the team for their hard work at this difficult time
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James
Collected on:
I would not recommend this solicitor!
After 3 weeks of leaving telephone messages without a reply we finally got through to a solicitor, very disappointed - and not good enough!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Anthony
Collected on:
The whole process from start to finish was conducted in a very professional and friendly manner.
As a new client to Poole Alcock, the initial introductory call was very useful.
On the day of completion, our coveyancer, Lili-Mai, worked extremely hard to overcome a potential issue and ensre that the sale went through as planned.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Sarah
Collected on:
Very clear communication and always avaliable when i needed to speak. Great advice given
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Matter Type:
Residential Conveyancing
Beth
Collected on:
The actual house buying part went ok, could have been more communication even at this stage and did feel like I had to do a lot of chasing, but it's the middle of a pandemic and I'm sure they were busy. Struggled to ever reach Chloe Heath, my solicitor, by phone, fobbed off with one of her two assistants. One of whom was helpful, even when no real progress to report, one who seemed deliberately obstructive and rude.
Communication after completion has been terrible, I am left with the feeling that now I've settled my bill they don't give a stuff. I have been chasing a few outstanding docs that I have to be confident exist because at various points I was told that the sale couldn't proceed because we were waiting for these! Emails have been utterly ignored.
I was recommended to use them by a friend but I certainly wont be passing on the recommendation.
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Matter Type:
Residential Conveyancing
Simon
Collected on:
Look else where they are the most unprofessional and incompetent outfit I have ever come across in 30 years, absolutely no concept of time whatsoever.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Repossessions
Chad
Collected on:
After trying to sell my house in such uncertain times chloe heath and her team, pushed my house sell through. When the buyers solicitors tried to stall the sale.
Very happy with the service.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Exclusivity and lock-out agreements
Joanne
Collected on:
They were brilliant from start to finish especially under the very unusual circumstances with the coronavirus.
I need to add I didn’t pay for the conveyancing as it was an incentive for our house purchase for the seller to pay for it. So I cannot comment on if it were value for money
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Exclusivity and lock-out agreements
Kerry
Collected on:
House move during Covid and they were brilliant, worked from home but still excellent service. Chloe Heath and the team kept me well informed.
Thank you
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Qiming
Collected on:
My experience with Poole Alcock has shown services provided highly professional and responsive. All questions I asked have received answers in time and highly valuable.
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Tauseef
Collected on:
Great service from Rachael, who reassured me throughout. Rachael or her team were always quick to respond to my questions and making sure she gave detailed explanation on all concerns that i raised with her. Thank you!
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Kadi
Collected on:
Wish I could write a good review on them but sadly they have been very unresponsive in regards to emails. I have emailed a couple times to receive complete silence, only after ringing and basically begging for some information will I get an update. As a general rule I left them to do all the searches and other things in the beginning thinking that they would be getting all the main stuff done but it seems that as I am coming to the end of the process it has just slowed down to a complete stop. Only after emailing and ringing do I get some sort of update.
Never known such bad customer service, as a first time buyer this is very upsetting and frustrating. It is now 4 + months since this started and I still haven't got any dates set even though I have expressed my concern on when I need to be in the property
I expected much more especially after reading some of the amazing reviews on here.
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Christopher
Collected on:
Used these earlier in the year on buying my first house constantly busy can never speak to the person when you ring always an excuse... Absolute nightmare there's always an excuse... If they say 12 weeks expect 18 weeks shody company... Save yourself the headache and go with a different company if your 2 weeks in and save yourself the hassle
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Nataliaanna
Collected on:
They are my "solicitors" and was suposted to help with everything during the buying proces, but they didn't even pick up the phone. I m trying to call them with the questions and nobody even answer, few times I was lucky enough and somebody pick up the phone, but could not help me, and my "solicitor" was suposted to give me call back asap today is day number 9 when nobody call me back, and still didn't pick up the direct contact number which i get on the beggining.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
