Poole Alcock LLP

Matter Type: Residential Conveyancing

The team were excellent on completion day, keeping me informed at all stages of the process, from very early on, which was most reassuring and much appreciated.
The team were always pleasant to deal with on the phone and by e mail over what became a stressful 6 month long process.
There were a few occasions when the process seemed slow, and where I was asked for the same information more than once, and I wondered if the team could benefit from the use of a checklist system to help avoid this happening.
However I realize that they were undergoing an extremely busy period (due to not knowing whether the stamp duty holiday was going to be extended beyond the end of March).
So as an overall comment, I would say I am satisfied with the service - and a big thank you to all the team for their hard work at this difficult time

I would not recommend this solicitor!
After 3 weeks of leaving telephone messages without a reply we finally got through to a solicitor, very disappointed - and not good enough!

Matter Type: Residential Conveyancing

The whole process from start to finish was conducted in a very professional and friendly manner.
As a new client to Poole Alcock, the initial introductory call was very useful.
On the day of completion, our coveyancer, Lili-Mai, worked extremely hard to overcome a potential issue and ensre that the sale went through as planned.

Matter Type: Residential Conveyancing

Look else where they are the most unprofessional and incompetent outfit I have ever come across in 30 years, absolutely no concept of time whatsoever.

They are my "solicitors" and was suposted to help with everything during the buying proces, but they didn't even pick up the phone. I m trying to call them with the questions and nobody even answer, few times I was lucky enough and somebody pick up the phone, but could not help me, and my "solicitor" was suposted to give me call back asap today is day number 9 when nobody call me back, and still didn't pick up the direct contact number which i get on the beggining.

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I would definitely recommend Liz Mayer’s team to anyone in need of solicitors. All of the ladies have been really responsive, helpful and have generally provided fantastic professional service. Great value for money as we definitely had the quality and efficiency worthy of the price.

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An excellent professional firm in all they do!

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I used the conveyancing services of Poole Alcock to deal with my house sale and subsequent related purchase in July 2017. Sarah Hooper at the Alsager branch was my main point of contact, she is delightful to deal with; friendly, professional, with excellent customer service skills. She was proactive, in regular contact, and just generally wonderful at reassuring me and keeping me informed. Even better, when Sarah was unavailable to speak to, the rest of her team were also excellent, and always knew what was going on with my transactions. Having had an absolute nightmare when we last went through property sale and purchase 6 years previously (using a different firm), it was totally refreshing to have such a positive experience this time around. Highly recommend.

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Poole Alcock Solicitors are a dynamic and forward-looking firm with an ever growing client base. It continues to build an excellent reputation in all aspects, offering all clients a first-rate service, whilst being friendly and accessible.

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