01270 876550
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 59 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Debbie
Collected on:
Very Friendly and helpful Staff
A representative from Poole Alcock LLP responded to this review on 23 February, 2024:
Hi Debbie thank you for your lovely review, we hope to work with you again in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Roger Lake
Collected on:
It was a pleasure dealing with Eve whose clarity, efficiency and swift communication was greatly appreciated.
Thanks Eve
A representative from Poole Alcock LLP responded to this review on 25 January, 2024:
hi Roger, thank you so much for the lovely feedback and for taking the time to leave such a great review.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
We appreciated the friendly approach and how quickly our queries were settled.
A representative from Poole Alcock LLP responded to this review on 21 November, 2023:
Thank you for your great review. We are a friendly team here at Poole Alcock :)
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Leasehold properties
Alfred
Collected on:
Pools Alcock LLP. Solicitors They are good Solicitors and I’m happy with the work they did for me.
High recommended to others who need good solicitors to buying or selling the house.
Always perfect conversation on the phon
And I will use them again whenever I need good solicitor.
Thank you very much Chloe and his team.
Good job 👍
A representative from Poole Alcock LLP responded to this review on 07 November, 2023:
hi Alfred. thanks so much for the lovely review. Its great to hear such amazing feedback, its very much appreciated.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
High Net Worth Divorce
Anonymous
Collected on:
A tricky time in life but greeted warmly and with understanding.
A representative from Poole Alcock LLP responded to this review on 31 October, 2023:
hi, thanks for your great review, We are glad to be able to help you in a difficult time and make things easier for you.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Employment Law
Anonymous
Collected on:
Easy Process
A representative from Poole Alcock LLP responded to this review on 11 October, 2023:
Thank you for your review. much appreciated
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Friendly and efficient
A representative from Poole Alcock LLP responded to this review on 12 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Annulment
Holly
Collected on:
During a stressful time in my life, I needed help and spoke to many solicitors. When I finally reached out to Poole Alcock for a consultation, I had the pleasure of speaking with Rose (Rosemary Taylor). She was very empathetic and listened to my situation. Her professionalism and knowledge reassured me and gave me hope that not all is lost. I look forward to working with her and the Poole Alcock team.
A representative from Poole Alcock LLP responded to this review on 12 October, 2023:
Hi Holly. Thank you for your lovely comment and we are happy we could help you at such a difficult time.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Kev
Collected on:
Verifying Documents
A representative from Poole Alcock LLP responded to this review on 28 July, 2023:
We really appreciate your positive rating, thank you.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
A V Shelley
Collected on:
Very professional, helpful, nothing too much trouble.
A representative from Poole Alcock LLP responded to this review on 28 July, 2023:
Thank you for your lovely review. We are so pleased Chloe and her team could help you through every step of the conveyancing process.
Was this review helpful?
Matter Type:
Family law
Gill
Collected on:
The advice I was given was excellent, but their hourly rate is more than I will be able to afford. But I thank you.
A representative from Poole Alcock LLP responded to this review on 11 January, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Matter Type:
Residential Conveyancing
Judith
Collected on:
A professional, friendly and efficient service selling our property from start to finish. Would definitely use again.
A representative from Poole Alcock LLP responded to this review on 14 September, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Matter Type:
Residential Conveyancing
Lucie
Collected on:
I have recently dealt with Chloe,Hannah and Liz. The service I received was impeccable. I wouldnt hesitate to recommend Poole Alcock to anyone.
Was this review helpful?
Penelope
Collected on:
Excellent service
Was this review helpful?
Matter Type:
Residential Conveyancing
isaac
Collected on:
Very easy. We are first time buyers and they made the process simple. They told us all we needed to do and gave us everything to sign with clear instructions.
The move was nice a quick from what we expected and they were always nice and responsive when in contact
A representative from Poole Alcock LLP responded to this review on 09 June, 2022:
Thank you so much for your kind words Isaac!
Was this review helpful?
Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
