02038564175
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 59 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Becky
Collected on:
Eve was very quick to respond to my enquiry and was clear and kind in all her communications.
A representative from Poole Alcock LLP responded to this review on 08 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
Used for an employment matter. Professional, prompt, courteous and friendly legal team. Thank you
A representative from Poole Alcock LLP responded to this review on 08 April, 2024:
Hi thank you so much for your kind review, We wish you all the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Remortgaging
Darren Lloyd
Collected on:
Darren, and his team were appointed by Aldermore, who provided our new mortgage.
Darren, and his team kept us informed, ensured everything ran smoothly, culminating on the agreed date.
Can't fault the service.
A representative from Poole Alcock LLP responded to this review on 05 April, 2024:
Hi Darren thank you for this great review we really appreciate you taking the time to leave such lovely feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Sally
Collected on:
So helpful and insightful informing me of my rights regarding child custody arrangements. Really reassuring and supportive and more than happy to help me again in the future.
A representative from Poole Alcock LLP responded to this review on 19 February, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Wills
Dorothy
Collected on:
Efficient, prompt replies when asking questions and providing final documents
A representative from Poole Alcock LLP responded to this review on 07 February, 2024:
Thank you, Dorothy, for your kind review!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Redundancy
EM
Collected on:
Contacted Poole & Alcock late on Tuesday and everything was sorted by Thursday morning
A representative from Poole Alcock LLP responded to this review on 25 January, 2024:
hi, thank you so much for your great review, all the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Anonymous
Collected on:
I was struggling with my babies dad so filled in an enquiry form online. I received a call the next day and got great but fair advice. I wasn’t rushed off the phone and was given the time to explain my situation. Would highly recommend.
A representative from Poole Alcock LLP responded to this review on 04 December, 2023:
Thank you for your review. We are so pleased Helen was able to advise you on your situation.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Litigation Law
WS Peters
Collected on:
we found the overall approach to the matter concerned was given a full detailed questions and answered response and with the information provided on the issues that there was a full understanding of our position and that of the other side. Sarah J Dunhill then gave us several options to approach the problem which we were to decide upon.
The overall outcome was that we were completely satisfied with the closure.
A representative from Poole Alcock LLP responded to this review on 29 November, 2023:
Hi thank you so much for your amazing review. We appreciate you taking the time to leave us such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Mick Roberts
Collected on:
The service we received during the sale of the family home was excellent. We were kept fully informed throughout and always felt reassured that we were in safe hands.
A representative from Poole Alcock LLP responded to this review on 27 November, 2023:
Hi Mick, thank you so much for your lovely review. Its very much Appreciated.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Employment Law
Jordan Davies
Collected on:
I would highly recommend the services of Jamie & Kellie, both supported me during a challenging employment period and were superb throughout! Clear communication and regularly kept up to date throughout - thank you both for your guidance and support during a challenging period. Much appreciated!
A representative from Poole Alcock LLP responded to this review on 27 November, 2023:
Hi Jordan, I am so glad we could help you during a difficult time and make things that little easier for you. Thank you so much for your great feedback its very much appreciated.
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Matter Type:
Residential Conveyancing
Jack
Collected on:
Superb, attentive service from Amelia and team. They were always happy to take our calls, never once rushed us off the phone, answered our queries simply and clearly. Brilliant service.
A representative from Poole Alcock LLP responded to this review on 06 July, 2023:
So pleased we were able to reach your high expectations. Thank you for your review, Jack.
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Matter Type:
Settlement Agreements
greg
Collected on:
Fast and efficient service
A representative from Poole Alcock LLP responded to this review on 04 July, 2023:
Thank you for your positive rating and review, Greg.
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Matter Type:
Settlement Agreements
Emily
Collected on:
Just incredible - I phoned them that morning asking them to aid me in a settlement issue .
By 11 they had booked me an appointment and all was signed , sent off and sorted by 11 - miracle workers in my eyes ! Thank you especially to Jamie and Kellie
A representative from Poole Alcock LLP responded to this review on 27 November, 2023:
Hi Emily, I'm so pleased to hear you got the help you needed and fast!!!And thanks so much for your lovely review.
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Matter Type:
Commercial Law
garry
Collected on:
Honest evaluation of our query, a warm welcome and even a smashing cup of coffee on our arrival
Thank you
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Matter Type:
Accident At Work
Christine
Collected on:
Helpful advice and excellent service
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
