Poole Alcock LLP

01332416707

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
The Old Post Office
Victoria Street
Derby
Derbyshire
DE1 1EQ
01332416707
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

Other locations

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Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Heath

Amelia Johnson

Trainee Licensed Conveyancer

Chloe Burgis

Daniel Brooks

Chloe Podmore

Darren Neighbour

Anna Kuckova

Cheryl Cooper

Legal Executive- Care Team Leader

Cherry Riddlesdin

Elinor Hind

Alisha Kirkham

Solicitor - Real Estate

Daisy Mason

Derek MacDonald

How Poole Alcock LLP Compares

Value for money

This firm - 94%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 12%

About Right 87%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 97%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%

No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Wills, Trusts & Probate

Crime/ Criminal Defence

IT & Intellectual Property

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2255
Very Good

154
Average

18
Poor

10
Awful

61

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Family Law

Verified review

Matter Type:

Divorce

Joanne

March 08, 2024

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Collected on:

Initial consultation

Emma listened to me & clearly explained how I could divorce my husband in different ways.She was calm in her manner & I felt reassured that she was skilled.I have chosen to start the divorce procedure with Emma

Solicitor named in this review:
Emma Shortland

Emma Shortland

A representative from Poole Alcock LLP responded to this review on 08 March, 2024:

Hi Joanne, thank you for your lovely review. I happy to hear you have chosen us to support you and give you the reassurance you need. All the best for the future.

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Housing & Property

Verified review

Matter Type:

Right of Way and Rights to Light

Christina

March 06, 2024

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Collected on:

Excellent service

Kate and her team provided fast and clear service with excellent communication. I had a very small window to close my remortgage and they did everything to make sure it was completed in time. Highly recommend

Solicitor named in this review:
Kate Heath

Kate Heath

A representative from Poole Alcock LLP responded to this review on 06 March, 2024:

Hi Christina thank you so much for the great review, we are really grateful for your kind feedback. We hope to work with you again in the future.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

anonymous

February 08, 2024

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very professional

Very professional review of my Will and were happy to answer lots of questions that arose in my recent change in circumstances, Very helpful, thanks.

Solicitor named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock LLP responded to this review on 08 February, 2024:

HI thank you for the great review, we hope to work with you again in the future.

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Family Law

Verified review

Matter Type:

Divorce

Danamarie

January 12, 2024

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Collected on:

Highly Recommend

I would highly recommend. Great service and very helpful. After a long 2 years of going through a divorce, Poole Alcock where very supportive and provided all the support and Information that I required. Easy to communicate with and very professional.

Solicitor named in this review:
Jane Jacques

Jane Jacques

A representative from Poole Alcock LLP responded to this review on 12 January, 2024:

Hi thank you so much for your lovely review, I'm happy we could support you in a difficult time, All the best for the future.

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Employment

Verified review

Matter Type:

Settlement Agreements

Jasmine

December 19, 2023

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Collected on:

Professional and Supportive

I’d never used a lawyer before so I had no idea what I was doing, the whole team was very supportive and helped answer any questions I had. Jamie explained things in a very easy to understand manner, and he and his assistant, Kellie, were very communicative and the manner was resolved quickly and easily.

Solicitor named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 19 December, 2023:

Hi Jasmine, thank you so much for your great review, we really do appreciate such lovely feedback, thanks again!

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Helen Laws

December 08, 2023

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Collected on:

Conveyancing

Efficient helpful pleasant and friendly

Solicitor named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 11 December, 2023:

Thank you so much for your lovely review, we appreciate you taking the time to leave such great feedback.

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Family Law

Verified review

Matter Type:

Divorce

Natasha

November 12, 2023

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Collected on:

Divorce advice

Appointment made quickly. Very helpful. Easy to speak to and information given was very clear to understand.

Solicitor named in this review:
Helen Stoller

Helen Stoller

A representative from Poole Alcock LLP responded to this review on 20 November, 2023:

Thank you for your kind comments, Natasha. We will pass on your comments to Helen.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

John

November 07, 2023

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Collected on:

A good friendly service

Solicitor named in this review:
Andrew Roberts

Andrew Roberts

A representative from Poole Alcock LLP responded to this review on 07 November, 2023:

Hi John, thanks for your great review and for leaving us such lovely feedback.

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Housing & Property

Verified review

Matter Type:

Tenant Eviction

Liza

October 11, 2023

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No drama

My sale and purchase went incredibly smoothly and I was kept up to date throughout the process. No drama and very professionally dealt with by the team.

Solicitor named in this review:
Kate Heath

Kate Heath

A representative from Poole Alcock LLP responded to this review on 11 October, 2023:

Thank you for your lovely review. We are so pleased everything went smoothly with your sale and purchase.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Henry

September 05, 2023

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Collected on:

Great first interaction

Eve Bright was great to speak to when instructing my solicitors, gave clear information and detailed answers. Despite having not yet completed my purchase, I am very happy with the service so far.

Solicitor named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 12 October, 2023:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Reviews collected from

Family Law

Matter Type:

Family law

thomas

July 13, 2023

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thomas

Chloe P just like to say the best solisiter i have ever had very welcoming and looks after you makes shour your ok and will allways stand for fathers like me onest anyone who needs a solisiter call for chloe P thank you so much

Solicitor named in this review:
Chloe Podmore

Chloe Podmore

A representative from Poole Alcock LLP responded to this review on 14 July, 2023:

We are so pleased to hear of your experience working with Chloe Podmore. Thank you for your lovely review, Thomas.

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Employment

Matter Type:

Employment Law

Sandra

May 15, 2023

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Sandra

Kellie was very efficient preparing everything ready for my meeting with Emily who was very helpful and informative in dealing with my requirements. I would definately use again if the need arises.

Solicitor named in this review:
Emily Muncey

Emily Muncey

A representative from Poole Alcock LLP responded to this review on 27 November, 2023:

Hi thank you so much for the great review Sandra, we appreciate you taking the time to leave such lovely feedback.

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Employment

Matter Type:

Settlement Agreements

Tahira

April 12, 2023

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Tahira

I sought Poole Alcock's services to assist me with a settlement agreement following the redundancy of my job. In the end, they helped me get a more favourable outcome than I originally would have!

The entire thing was so smooth and humanising. I requested to be contacted via their website and, because of my own availability, wasn't able to follow up with them for about a week. They were patient with me and respectful of my time. Even better, they acted quickly and efficiently. As my own scheduling issues brought me closer to the deadline for when I needed to sign the agreement, they were able to work within the timeframe I needed. The solicitor I worked with, Emily was fab. She (and Kellie) replied quickly, were completely courteous, and straight to business. Everything was explained to me in plain english, and I was even given advice to make changes to the settlement agreement that turned out to make it even more favourable for me. This is an important point to make! Poole Alcock gave me very useful advice that allowed me to negotiate an agreement that was even more favourable to me than what my employer originally offered. This is the number one part of my experience as to why I cannot recommend them enough.

Solicitor named in this review:
Emily Muncey

Emily Muncey

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Housing & Property

Matter Type:

Residential Conveyancing

Annie

March 30, 2024

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Annie

Fantastic support from James Williams and his team. Always prompt to answer any questions and has a reputation among local agents as being "the one" who works really efficiently.

Solicitor named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 02 April, 2024:

Hi Annie thank you so much for your lovely review. We are so pleased to hear you received great service from James and his team. All the best.

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Family Law

Matter Type:

Divorce

Hugh

February 23, 2024

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Hugh

Having recently contacted Poole Alcock regarding a matrimonial problem I found the staff to be very helpful and professional which was exactly what i needed. They put me in contact with Jane Jacques the solicitor who explained everything I should know about the process of a divorce. It's early days yet and up to now I can not fault the obvious professionalism of all the staff.

Solicitor named in this review:
Jane Jacques

Jane Jacques

A representative from Poole Alcock LLP responded to this review on 26 February, 2024:

Hi Hugh, thank you for your lovely review and for taking the time to leave such great feedback, We very much appreciate this.

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Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Guarantees and bonds
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Initial consultation

Excellent service

very professional

Highly Recommend

Professional and Supportive

Conveyancing

Divorce advice

A good friendly service

No drama

Great first interaction

Reviews collected from

thomas

Sandra

Tahira

Annie

Hugh

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter