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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 59 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Janet White
Collected on:
Wonderful receptionist, very efficient Solicitor. Seamless from beginning to end.
A representative from Poole Alcock LLP responded to this review on 29 February, 2024:
Hi Janet thank you for your lovely review. We really do appreciate you taking the time to leave such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Second charges
Charlotte
Collected on:
We had such a great experience with Victoria and her team. They were really transparent and efficient. We couldn’t have asked for better support. Thank you.
A representative from Poole Alcock LLP responded to this review on 07 February, 2024:
Thank you for your kind review, Charlotte. We will pass on your kind words to Victoria!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Brian
Collected on:
From the moment I made the call seeking advice I was treated in a professional and caring way. Constantly kept upto date on all matters, very efficient and proficient. I would not hesitate in using the them again.
A representative from Poole Alcock LLP responded to this review on 22 December, 2023:
Hi Brian thank you so much for the great review, We very much appreciate you taking the time to leave such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Unmarried Couples' Rights
Conor
Collected on:
Very pleasant and shared valuable professional knowledge regarding my situation.
A representative from Poole Alcock LLP responded to this review on 20 November, 2023:
Thank you for your kind review, Conor. We will pass your comments on to Sabirah.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
I recently engaged Poole Alcock on an matter requiring the services of an Employment Lawyer. I was able to start chatting with them immediately via their website and was quickly referred to a solicitor and his assistant. They led me through my legal matter, explaining and patiently answering my questions. As much as I would hope not to, in this particular case, I would use the firm again with little hesitation.
A representative from Poole Alcock LLP responded to this review on 17 November, 2023:
Hi, thank you for your great feedback. We really appreciate this, and you know where we are should you need us in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Roger Pomlett
Collected on:
Was having issues with regards redeeming a mortgage with one of the UK's leading banks, was getting no where, I was recommended to contact Poole Alcock, so pleased I did, prompt response, and dealt with a knowledgeable and professional individual, with a "can do" approach. Answers to a few straightforward questions resulted in an easy to understand detailed costing, most re-assuring, I am sure that Poole Alcock will deliver the result I need.
A representative from Poole Alcock LLP responded to this review on 20 November, 2023:
Thank you so much for taking the time to write such a great review for Eve, Roger. I will be sure to pass your comments on. We look forward to working with you and the making the process as smooth as possible.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Dorothy
Collected on:
Excellent legal advice on preparing and completing my Will. very knowledgeable on all aspects.
I have total trust in recommending Andrew Roberts for expert advice on dealing with any future clients. Very friendly staff and helpful.
A representative from Poole Alcock LLP responded to this review on 08 November, 2023:
Hi, Dorothy thank you so much for your lovely review. We really do appreciate your great feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Cassandra Capuozzo
Collected on:
Eve was wonderful. As a first time buyer she gave a clear explanation of the process and supported with us getting started. A pleasure to speak to.
A representative from Poole Alcock LLP responded to this review on 12 October, 2023:
thank you for taking the time out to leave your amazing review. its very much appreciated.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce After A Brain Or Other Serious Injury
Matthew
Collected on:
Emma was brilliant, explained everything to me in a way that made sense, offered all the support and advice I needed to stop me worrying about my time with my daughters. Thank you
A representative from Poole Alcock LLP responded to this review on 14 September, 2023:
Hi Matthew. So pleased to hear that Emma was able to offer clear, sound advice. Thank you for your review.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Renata Ferenczi
Collected on:
I was extremely satisfied with the integrity and professionalism demonstrated at all times by Poole Alcock.
A representative from Poole Alcock LLP responded to this review on 01 September, 2023:
We really appreciate your fantastic comments, Renata. I shall ensure to pass them along to Andy.
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Matter Type:
Domestic Abuse
Barbara
Collected on:
Took control of my ongoing domestic abuse case. For once I felt listened to and was actually given advice, unlike my previous solicitor, lovely lady but didn't once take control. Would definitely recommend.
A representative from Poole Alcock LLP responded to this review on 23 February, 2024:
Hi Barbara so happy to hear you you took control and are getting your situation sorted, all the very best for your bright future.
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Matter Type:
Residential Conveyancing
Annie
Collected on:
Fantastic support from James Williams and his team. Always prompt to answer any questions and has a reputation among local agents as being "the one" who works really efficiently.
A representative from Poole Alcock LLP responded to this review on 02 April, 2024:
Hi Annie thank you so much for your lovely review. We are so pleased to hear you received great service from James and his team. All the best.
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Matter Type:
Divorce
Hugh
Collected on:
Having recently contacted Poole Alcock regarding a matrimonial problem I found the staff to be very helpful and professional which was exactly what i needed. They put me in contact with Jane Jacques the solicitor who explained everything I should know about the process of a divorce. It's early days yet and up to now I can not fault the obvious professionalism of all the staff.
A representative from Poole Alcock LLP responded to this review on 26 February, 2024:
Hi Hugh, thank you for your lovely review and for taking the time to leave such great feedback, We very much appreciate this.
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Matter Type:
Residential Conveyancing
Paul
Collected on:
From the beginning it was a great service, Chloe and her team dealt with the conveyance efficiently and professionally. I was kept up to date all the way and the information was clear to understand and I felt I was in great hands.
A representative from Poole Alcock LLP responded to this review on 26 February, 2024:
Hi Paul, thank you for your lovely review and we hope to work with you again in the future.
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Matter Type:
Divorce
Info
Collected on:
Good Service experienced and willing to share our experience
A representative from Poole Alcock LLP responded to this review on 22 February, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
