01480275017
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Clear, concise and friendly - lovely
A representative from Poole Alcock LLP responded to this review on 24 July, 2025:
Many thanks for leaving such a great 5 star review. We will pass on your kind words to Tim, if you need any further help please do not hesitate to get in touch with us. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
5 stars
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Extremely helpful, extremely informative.
Listened, kind.
A representative from Poole Alcock LLP responded to this review on 23 July, 2025:
Thank you for your very kind words, we are delighted that Rose has been able to help in this matter and appreciate you taking the time to share your experience with us. Very best wishes.
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Matter Type:
Residential Conveyancing
S
Collected on:
This review is for a different branch.
I paid a premium for this firm based on positive reviews, but my experience was nothing short of awful. They repeatedly lost important documents that we had emailed, some as many as four times, despite acknowledging other parts of the same emails. Each time they asked us to resend something, there would be a delay of weeks before they responded again, meaning it could take months for them to finally process a single document.
They frequently forgot what they had or hadn’t seen, misread key figures, and claimed they couldn't proceed because of missing items - the very documents we had already sent.
Their disorganisation and slow responses led to serious delays in the purchase process. The sellers became frustrated and repeatedly threatened to pull out, which severely weakened our negotiating position after the survey. This may have cost us thousands. On top of that, the delays meant we were stuck paying rent for additional months - again, costing us thousands more.
I very nearly lost the house because of their errors and communication failures. This process caused extreme stress and financial loss. I would strongly advise others to look elsewhere, paying extra for this level of service was a huge mistake.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
This review is for a different branch.
5 Stars
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
Thank you for the great 5 star review, we are very happy that Charles has been able to help in this matter. We look forward to working with you again. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Linda
Collected on:
This review is for a different branch.
Very pleased with the efficiency & friendly approach by all staff.
Pleased that it was stress free for me at a time when i was upset at losing dad and organising his funeral.
Professional but also sensitive.
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
Thank you for taking the time to complete the questionnaire Linda, we are delighted that Daisy has been able to help and support you through such a difficult time. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Chris Hammond
Collected on:
This review is for a different branch.
Molly responded within hours of our initial quote and then again on following up on our request for a call back. Molly was very professional and clear; it was very easy to speak with her over the phone and she explained the process going forward very well.
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
Thank you Chris for the great 5 star review and your very kind words which I will pass on to Mollie. Please get in touch if we can be of any further help.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Ann Riley
Collected on:
This review is for a different branch.
Excellent service very pleasant and
Made everything straight forward
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
We are very happy to learn that you have had such a positive experience with us Ann, thank you for sharing your feedback, we really do appreciate it. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Robert Clarke
Collected on:
This review is for a different branch.
Positive result accomplished in as timely way as possible given the stance of the defendant
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
We are delighted Robert that we have been able to help you with what I feel sure has been a very difficult and stressful situation, and even more that we have helped you achieve a positive outcome. Very best wishes.
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Rampage
Collected on:
This review is for a different branch.
I cannot thank Chloe and her team enough for all the advice and support.
Chloe’s advice was spot on from the start. Her advice to go to court to gain a fair settlement in my case won the day in the end. I also ended up getting a pension share which I never knew I could get.
So thank you Chloe and good luck in your future career.
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
Your feedback has made our day ! We are thrilled that Chloe has been able to get such a great positive result for you and want to thank you for your very lovely words which I will pass on to Chloe and her team. Please get in touch if we can be of any further help to you. Take care.
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Karen
Collected on:
Excellent service with selling and purchasing of property. Good communication, highly recommend. Fees also very reasonable.
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Rhys
Collected on:
My conveyancing team were professional, prompt and knowledgeable throughout the entire process. It was always easy to get in touch with them and they responded to almost all of my queries the same day. The efficiency of their work made me feel reassured that despite the issues I faced during my house purchase, the conveyancing was in very good hands!
James Williams in particular was brilliant in all aspects of my case. He was clearly very experienced and always knew what he was doing or what advice to give. It was easy to get in touch with him and his team, and was efficient in ensuring everything I required was taken care of. He also always made me feel like he was “on my side”, which was reassuring when I had to navigate difficult or awkward issues.
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Matter Type:
Residential Conveyancing
Bev
Collected on:
Kate Heath and her team at Poole Alcock epitomises the meaning of true professionalism. We have used Kate our past 3 house moves and each time we have been kept informed of the progress of our sale/purchase in a timely manner. Everything is explained to us thoroughly allowing us to make informed decisions and they do everything possible to prevent delays in the process. Plus the whole team are polite, helpful and friendly. 100% recommend.
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Ian
Collected on:
Professional, helpful, and would highly recommend their services
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Binxandrach
Collected on:
Fast & smooth process highly recommend
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
