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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 59 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Unmarried Couples' Rights
Anonymous
Collected on:
Richard was very helpful and personable. Excellent service. Highly recommend.
A representative from Poole Alcock LLP responded to this review on 20 March, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Trusts
Anonymous
Collected on:
Very pleasant and helpful.
A representative from Poole Alcock LLP responded to this review on 19 February, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
High Net Worth Divorce
Anonymous
Collected on:
She was very supportive and kind and answered most of my questions. I still didn’t have an idea of a figure to help me assess my future options but that would have involved a more detailed review.
A representative from Poole Alcock LLP responded to this review on 04 December, 2023:
Thank you for your review of Chloe.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Good communication throughout the conveyancing process. Clear break down of steps and charges
A representative from Poole Alcock LLP responded to this review on 11 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Ross
Collected on:
During a particularly messy divorce, I was advised to hire the best. And the two solicitors I've dealt with (Tim and Rose) are up there. Each and every request was achieved at court because of their professional and knowledgeable service.
I truly can't recommend them enough. A ray of light in some pretty dark times.
A representative from Poole Alcock LLP responded to this review on 11 October, 2023:
Hi Ross, so please we could be there and help you in a difficult situation. Thank you so much for a lovely review. Very much appreciated
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
R Bielby
Collected on:
When up against a tight deadline and having to review some unexpected 3rd party legal terms at short notice, the James Williams Team at Poole Alcock were really helpful. They guided me through the process of what I needed to do whilst their compliance and commercial teams checked through all the legal documentation. Very responsive, very helpful.
A representative from Poole Alcock LLP responded to this review on 12 October, 2023:
Thank you so much for the fantastic review. we very much appreciate it.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Easy to understand, would recommend
A representative from Poole Alcock LLP responded to this review on 24 August, 2023:
We really appreciate your feedback of working with Verity. Thank you for your review.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Sue Teahan
Collected on:
Initial discussion friendly, clear and easy to understand. Proactive in discussing options. Thank you.
A representative from Poole Alcock LLP responded to this review on 13 October, 2023:
Hi Sue, thank you for taking the time to leave such a lovely review. we are glad you felt everything was easy and clear.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Antony
Collected on:
I received a timely response to my enquiry and my matter was professionally and efficiently dealt with from start to finish.
A representative from Poole Alcock LLP responded to this review on 20 October, 2023:
Hi. thank you so much for your great review. We are so glad you had great service from us here at Poole Alcock.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Child Law
Anonymous
Collected on:
Chloe provided family legal advice regarding my current situation and was very helpful and reassuring.
A representative from Poole Alcock LLP responded to this review on 21 November, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Divorce
Yvonne
Collected on:
Very approachable staff - positive follow up service to initial meeting. Overall we are happy with the whole process and desired outcome.
A representative from Poole Alcock LLP responded to this review on 30 May, 2023:
Thank you for your lovely review, Yvonne.
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Matter Type:
Residential Conveyancing
Annie
Collected on:
Fantastic support from James Williams and his team. Always prompt to answer any questions and has a reputation among local agents as being "the one" who works really efficiently.
A representative from Poole Alcock LLP responded to this review on 02 April, 2024:
Hi Annie thank you so much for your lovely review. We are so pleased to hear you received great service from James and his team. All the best.
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Matter Type:
Divorce
Hugh
Collected on:
Having recently contacted Poole Alcock regarding a matrimonial problem I found the staff to be very helpful and professional which was exactly what i needed. They put me in contact with Jane Jacques the solicitor who explained everything I should know about the process of a divorce. It's early days yet and up to now I can not fault the obvious professionalism of all the staff.
A representative from Poole Alcock LLP responded to this review on 26 February, 2024:
Hi Hugh, thank you for your lovely review and for taking the time to leave such great feedback, We very much appreciate this.
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Matter Type:
Residential Conveyancing
Paul
Collected on:
From the beginning it was a great service, Chloe and her team dealt with the conveyance efficiently and professionally. I was kept up to date all the way and the information was clear to understand and I felt I was in great hands.
A representative from Poole Alcock LLP responded to this review on 26 February, 2024:
Hi Paul, thank you for your lovely review and we hope to work with you again in the future.
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Matter Type:
Domestic Abuse
Barbara
Collected on:
Took control of my ongoing domestic abuse case. For once I felt listened to and was actually given advice, unlike my previous solicitor, lovely lady but didn't once take control. Would definitely recommend.
A representative from Poole Alcock LLP responded to this review on 23 February, 2024:
Hi Barbara so happy to hear you you took control and are getting your situation sorted, all the very best for your bright future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
