Matter Type:
Residential Conveyancing
S
Collected on:
They caused me to lose thousands of pounds during my house purchase...
This review is for a different branch.
I paid a premium for this firm based on positive reviews, but my experience was nothing short of awful. They repeatedly lost important documents that we had emailed, some as many as four times, despite acknowledging other parts of the same emails. Each time they asked us to resend something, there would be a delay of weeks before they responded again, meaning it could take months for them to finally process a single document.
They frequently forgot what they had or hadn’t seen, misread key figures, and claimed they couldn't proceed because of missing items - the very documents we had already sent.
Their disorganisation and slow responses led to serious delays in the purchase process. The sellers became frustrated and repeatedly threatened to pull out, which severely weakened our negotiating position after the survey. This may have cost us thousands. On top of that, the delays meant we were stuck paying rent for additional months - again, costing us thousands more.
I very nearly lost the house because of their errors and communication failures. This process caused extreme stress and financial loss. I would strongly advise others to look elsewhere, paying extra for this level of service was a huge mistake.
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