Poole Alcock LLP

01932502996

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
3000 Hillswood Drive
Chertsey
Surrey
KT16 0RS
01932502996
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

Other locations

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Available lawyers at Poole Alcock LLP

Charles Smalley

Claire Ellis

Daniel Brooks

Chloe Burgis

Elinor Hind

Chloe Heath

Elizabeth Craig

Emily Brown

Chloe Podmore

Cheryl Cooper

Legal Executive - Divorce & Family Law

Daisy Mason

Amber Swales

New Enquiries Assistant

Alisha Kirkham

5.0 out of 5

(2)

Solicitor - Real Estate

Cherry Riddlesdin

Alex Lonsdale

Digital Marketing Assistant

How Poole Alcock LLP Compares

Value for money

Limited data.

This firm - 96%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 4

2nd / 4483

Company & Commercial

1st / 6

7th / 4268

Housing & Property

1st / 5

4th / 4208

Family Law

1st / 6

1st / 3800

Wills, Trusts & Probate

1st / 7

5th / 3457

Commercial Property

1st / 5

17th / 3267

Employment

1st / 5

2nd / 3049

Regulations

1st / 4

2nd / 2491

Personal Injury

1st / 3

43rd / 2327

Crime/ Criminal Defence

1st / 1

59th / 2077

Money & Tax

1st / 5

9th / 1825

IT & Intellectual Property

1st / 3

2nd / 1036

Dispute Resolution

1st / 3

8th / 1033

Welfare & Benefits

1st / 2

9th / 811

Agriculture

1st / 3

8th / 617

Construction

1st / 2

5th / 579

Charities

1st / 2

2nd / 557

Driving offences

1st / 1

23rd / 390

Education

1st / 2

8th / 268

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

3757
Very Good

199
Average

18
Poor

15
Awful

93

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Verified review

D Webster

August 07, 2025

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Brilliant service

This review is for a different branch.

I contacted numerous solicitor firms before speaking with Eve, and the difference was immediately clear. She was friendly, kind, knowledgeable, and incredibly patient with all of my questions.

Eve took the time to explain everything in a way that made sense to me, additionally offering me her line if I thought of anything else post call. Her professionalism and approachable manner instantly put me at ease. She made me feel confident proceeding with PA.

Once I made the final call to instruct, Eve was again on hand, calling promptly and was genuinely helpful. Thank you to Eve, for making what an overwhelming process feel so much smoother.

I am confident that the service will continue in this way

Lawyer named in this review:
Eve Bright

Eve Bright

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Verified review

Anonymous

August 07, 2025

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Collected on:

Sale of property

This review is for a different branch.

Mollie was very helpful and pleasant from my first call. She explained what was required and answered my questions in a friendly and professional manner.

Lawyer named in this review:
Mollie Martin

Mollie Martin

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Family Law

Verified review

Matter Type:

Family law

Anonymous

August 07, 2025

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Considerate and understanding

This review is for a different branch.

Considerate and understanding. Listened to me whilst answering all my questions.

Lawyer named in this review:
Tim Edgeley

Tim Edgeley

A representative from Poole Alcock LLP responded to this review on 07 August, 2025:

Thank you so much for sharing your positive experience with us and for taking the time to complete the questionnaire and give us a 5 star review. We are delighted that Tim has been able to answer all of your questions. Plies get in touch if we can help any further. Very best wishes.

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Family Law

Verified review

Matter Type:

Family law

Anonymous

August 07, 2025

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Very Professional

This review is for a different branch.

Very professional, friendly and knowledgeable.

Lawyer named in this review:
Tim Edgeley

Tim Edgeley

A representative from Poole Alcock LLP responded to this review on 07 August, 2025:

Many thanks for you 5 star review. We are delighted that Tim has been able to help you in this matter. Very best wishes.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Anonymous

August 06, 2025

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5 Stars

This review is for a different branch.

5 Stars

Lawyer named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock LLP responded to this review on 06 August, 2025:

Thank you for your positive review and feedback. We are glad that Charles and his team were able to help you. Very best wishes.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Judith

August 06, 2025

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New Will

This review is for a different branch.

A quick, professional and friendly service - I was very satisfied.

Lawyer named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock LLP responded to this review on 06 August, 2025:

Many thanks Judith for sharing your positive experience with us, we are delighted that you are very satisfied with the professional and friendly service you received and will pass on your kind words to Charles. Very best wishes.

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Verified review

Elaine Webster

August 06, 2025

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Property purchase enquiry

This review is for a different branch.

Speedy return of Internet enquiry

Eve, Polite and personable, thorough in explanation.

Lawyer named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 06 August, 2025:

Thank you Elaine for your great 5 star review and for sharing your positive experience with us. I will pass on your very kind words to Eve. Very best wishes.

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Verified review

Andy M.

August 06, 2025

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Simple onboarding process with Eve

This review is for a different branch.

Thank you! Great communication from Eve.

Lawyer named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 06 August, 2025:

We are delighted Andy that you have had such a good experience with Poole Alcock and in particular Eve. We look forward to working with you. Very best wishes.

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Verified review

Paul L

August 06, 2025

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Collected on:

Friendly and helpful

This review is for a different branch.

Original solicitor I had tried to use wouldn’t deal with my case due to the height of my building. Quick google search found this firm and I spoke to Eve, who talked me through every detail and worked on my quote. She was friendly and patient and quick to return my call and answer any questions I had. Pricing all seems to be fair and transparent as well.

All good so far and based on this experience would be happy to recommend this firm.

Lawyer named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 06 August, 2025:

Good Morning Paul, thank you for leaving such a great 5 star review and for taking the time to complete the questionnaire. We are delighted that despite early days you are happy to recommend us based on this experience and look forward to working with you. Very best wishes.

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Employment

Matter Type:

Settlement Agreements

Tony

August 05, 2025

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Collected on:

Ultra Professional

This review is for a different branch.

From the initial contact phone call the service received was efficient, helpful, friendly and professional.
I dealt with 4 different staff members and every one was at the highest standards.
Nothing ever felt like it was any trouble and the clear advice and communications received were always prompt and easy to understand.
I would have no hesitation to use again.

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 06 August, 2025:

Paul we are very happy that you enjoyed your experience with us and appreciate the wonderful 5 star review. Based on your experience of our efficient service we are thrilled that you will use us again and look forward to working with you in the future. Very best wishes.

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Reviews collected from

Gary

July 31, 2025

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Gary

A very stressful time for me over seven months. PA did everything I asked for with professionalism & efficiency. Great Teamwork! Thanks so much. Highly recommended. A special shout out for Katie..... You did a great job!

A representative from Poole Alcock LLP responded to this review on 05 August, 2025:

Many thanks Gary for such an excellent review and for taking the time to complete the questionnaire. We are delighted that we have been able to help you in this stressful time and take some of that stress from you. Its always great to hear, and of course we are very happy that Katie has done a great job we will pass on your lovely words to her and the team. Very best wishes.

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Rod

July 25, 2025

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Rod

Although I had not heard of them before, I decided to use Poole Alcock Solicitors based on on-line reviews, my research of them and price. I'm pleased to say that it was a good decision. They handled my house sale efficiently and professionally reaching completion as quickly as they could have. The pre-sale information from the company was very helpful and James Williams and his team kept me up to speed throughout the process. My experience was drama free and they always responded to my inputs promptly and in a friendly and helpful way. Overall, a very positive experience.

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 28 July, 2025:

Thank you very much Rod for the great 5 star review. We are very happy that you have had such a positive experience with us and will pass your very kind words onto James and his team. We hope to work with you again. Very bet wishes.

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Gerard

July 25, 2025

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Gerard

Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.

Lawyer named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock LLP responded to this review on 28 July, 2025:

Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.

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Karen

July 22, 2025

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Karen

Excellent service with selling and purchasing of property. Good communication, highly recommend. Fees also very reasonable.

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Rhys

July 22, 2025

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Rhys

My conveyancing team were professional, prompt and knowledgeable throughout the entire process. It was always easy to get in touch with them and they responded to almost all of my queries the same day. The efficiency of their work made me feel reassured that despite the issues I faced during my house purchase, the conveyancing was in very good hands!

James Williams in particular was brilliant in all aspects of my case. He was clearly very experienced and always knew what he was doing or what advice to give. It was easy to get in touch with him and his team, and was efficient in ensuring everything I required was taken care of. He also always made me feel like he was “on my side”, which was reassuring when I had to navigate difficult or awkward issues.

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Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Generate Conveyancing Quote

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Brilliant service

Sale of property

Considerate and understanding

Very Professional

5 Stars

New Will

Property purchase enquiry

Simple onboarding process with Eve

Friendly and helpful

Ultra Professional

Reviews collected from

Gary

Rod

Gerard

Karen

Rhys

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter