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How Poole Alcock LLP Compares

Value for money

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 2%
Overpriced 17%
About Right 79%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    1574
  • Very Good

    86
  • Average

    2
  • Poor

    6
  • Awful

    33

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
James Melrose

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

James Melrose

March 28, 2024

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Extremely helpful in my time of need

After a full month of stress preceding and proceeding the issue which required legal advice, speaking to Poole Alcock made the fallout of the issue extremely painless and stress-free.

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Pauline

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Probate

Pauline

March 28, 2024

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Obtaining grant of Probate

Whilst at this time obtaining probate is a long and stressful process. I am pleased to say that the Poole Alcock team were very efficient and helpful and provided me regular updates of the progress of my application and I received the certificate with in their estimated time scale. I would highly recommend them.

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vinny

Matter Type:

Commercial Leases

vinny

March 26, 2024

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commercial lease

very good, first time used, will use again.

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Vanessa

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Settlement Agreements

Vanessa

March 21, 2024

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Great service and really helpful

I needed help with my redundancy settlement. The solicitor Emily who dealt with my case was brilliant she went through my settlement and saw a problem with the wording and managed to get it sorted the same day. She was friendly and so professional. Will definitely use this firm again going forward if needed.

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Carole

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Residential Conveyancing

Carole

March 21, 2024

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First Class Service

Receptionist wonderful, caring and a complete Gem!

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Anonymous

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Wills

Anonymous

March 20, 2024

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Satisfied Customer

The process was very straightforward, the staff were friendly and approachable and our requests were handled efficiently and in a professional manner.

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Jane Whitaker & John Gregory

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Agricultural land for sale or development

Jane Whitaker & John Gregory

March 17, 2024

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Excellent service

We recently instructed Poole Alcock to act for us in the purchase of a small parcel of land and were very lucky to have Frances as our solicitor. She really made the process understandable, was endlessly patient and it was just very reassuring to have her alongside us during the process. She is great at communicating with her clients and we would say 'went above and beyond'.

I would highly recommend Francis and the team at Poole Alcock.

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Tony Day

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Settlement Agreements

Tony Day

March 15, 2024

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Collected on:

Settlement Agreement

Working with with Poole & Alcock has been a positive experience. From the very start they have been easy to contact, professional and friendly. Their support and advise going through this process has been invaluable. I would recommend this team to my family and friends.

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Margaret

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Wills

Margaret

March 15, 2024

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Professional Service

Mr Smalley made me feel very comfortable and at ease at discussing my Will and explained in detail everything I needed to know. After my initial chat with Mr Smalley he very quickly understood my requirements and was very professional in his attitude.
I would recommend Poole Alcock any time.

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Terry

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Wills

Terry

March 15, 2024

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Collected on:

Professional Service

After my initial chat with Mr Smalley he very quickly understood my requirements and was very professional in his attitude. I was extremally satisfied with the service and pleased that i chose Poole Alcock Solicitors and would highly recommend.

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Reviews collected from

Fee

Matter Type:

Residential Conveyancing

Fee

January 28, 2024

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Fee

Our buying situation was not straightforward. James Williams was happy to meet us, explain things in detail & answer our questions. He was proactive & we always got a quick response to our emails. I would definitely recommend James & his team.

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Stephen

Stephen

March 02, 2023

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Stephen

I turned to Poole Alcock to assist in an employment matter requiring urgent attention and resolution. I found the process from start to finish to be highly professional. Everybody I spoke to understood my issue fully, and wanted to help, even if it was just to pass a message along.

I instructed Jamie Riseley, Partner - Business Services, and found that he kept things straightforward, provided realistic and pragmatic guidance and set reasonable expectations. Legal terms were fully explained. For a difficult employment matter, I was made to feel supported which was greatly appreciated!

The employment matter was resolved on time, and to my satisfaction. Many thanks!

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Gayatri

Matter Type:

Residential Conveyancing

Gayatri

October 03, 2022

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Gayatri

We have used Poole Alcock twice now for purchasing our properties. Always there at the end of the phone ready to reassure or answer any questions. They went over and above when our recent house was at a sticking point to help the sale go through.

We couldn't recommend them enough!

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James

Matter Type:

Residential Conveyancing

James

November 15, 2021

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James

Really efficient. Great communication. Always felt that our case was a priority. Thanks to James Williams and the team who were excellent from start to finish.

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Jules

Matter Type:

Employment Law

Jules

November 03, 2021

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Jules

Jamie and his team worked hard to resolve matters for me. Friendly and professional I felt looked after and couldn’t recommend them highly enough. A safe pair of hands and an excellent service.

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About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Solicitors Regulation Authority

Legal services

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