01865598153
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Has been excellent from the start. First person I spoke to on the initial call kept everything on topic and for someone with PTSD this was excellent. Helen has gone above and beyond and covered all the pointes I expected her to cover and more.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Mark Fletcher
Collected on:
This review is for a different branch.
Simple, hassle free. Just perfect thank you.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Joseph Summerhill
Collected on:
This review is for a different branch.
Having met Rachael Day for the first time having liased by emails and telecons she represented me with clarity and incitiveness professionalism and really understood my case which relieved my anxiety.She got it
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Laura Bocanegra
Collected on:
This review is for a different branch.
Elinor was very helpful. The communication with the team was really fast and I felt very comfortable with them
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
RodC
Collected on:
This review is for a different branch.
After getting made redundant, I chose Poole Alcock to advise on my Settlement Agreement. Elinor was very clear and thorough, and explained what each section in the Agreement meant. She put my mind at ease, removed any doubts, and I was happy that the Agreement was fair by the end of our call. Thanks, Elinor, for making a difficult time easier to navigate.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Adam
Collected on:
This review is for a different branch.
I sent an email asking for help with the registration of a residential property. Georgina responded quickly to ask for some details, and was quickly able to provide a quote. After a quick phonecall to pay a deposit for the services to be provided, I was given the details of the solicitor who will handle the case. Georgina was polite and professional, and I will certainly be using them in the future and would recommend to anyone else.
Was this review helpful?
Mike
Collected on:
This review is for a different branch.
This firm wrote the Wills for me and my wife. They were very good value for money and pretty efficient, although you do need to double-check the Will to ensure it represents what you thought you had requested. The Will commentary they provided, that 'translated' the legalise of the Will into plain English, was particularly appreciated, as was the fixed fee charge.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Keith
Collected on:
This review is for a different branch.
My requests were carried out in a timely and professional manner.
Would recommend to anyone requiring a solicitor.
A representative from Poole Alcock LLP responded to this review on 04 July, 2025:
We are delighted to hear that you have had such a good experience with Poole Alcock Keith and very happy that you will recommend us. Very best wishes.
Was this review helpful?
Ian
Collected on:
This review is for a different branch.
Professional, helpful, and good clear advice
A representative from Poole Alcock LLP responded to this review on 04 July, 2025:
Many thanks Ian for the great review and for completing the questionnaire. We are delighted that Jamie has been able to give you the advice you felt you needed. Please don't hesitate to get in touch if we can be of any further help.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children
Thomas
Collected on:
This review is for a different branch.
Excellent service - gave me the knowledge I needed and very reassuring.
A representative from Poole Alcock LLP responded to this review on 03 July, 2025:
Thank you so much Thomas for the 5 star review and for choosing Poole Alcock. We are very happy that you enjoyed your experience and that Tim has been able to give you the knowledge you needed and reassure you. Please do get in touch if there is any further help you need. Very best wishes.
Was this review helpful?
Ian
Collected on:
Professional, helpful, and would highly recommend their services
Was this review helpful?
Binxandrach
Collected on:
Fast & smooth process highly recommend
Was this review helpful?
Doug
Collected on:
Handled our conveyancing speedily and professionally, kept us updated regularly with the status, no hidden fees or surprises.
Was this review helpful?
Kate
Collected on:
Really friendly, helpful and honest. Explained everything thoroughly and clearly. Fantastic service
Was this review helpful?
Matter Type:
Residential Conveyancing
Paul
Collected on:
James Williams & his team at Poole Alcock has been responsible for the last three Property Sales/Purchases that I have made. On each occasion James has been extremely helpful, polite, Professional & knowledgeable and has made what could have been a very stressful experience, alot easier to deal with. I would definitely recommend James & his team to anybody who is considering a property sale or purchase in the future.
Thank you James, Sophie & Lauren.
Was this review helpful?
Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
