Chanel Donaldson

Secured Lending Case Handler

Accepting new clients via ReviewSolicitors

  • Regulated by: The Solicitors Regulation Authority

  • Regulator ID:

  • Based in Northwich, Cheshire

Accepting new clients via ReviewSolicitors

  • Regulated by: The Solicitors Regulation Authority

  • Regulator ID:

  • Based in Northwich, Cheshire
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Chanel Donaldson photo

Chanel Donaldson

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5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, CW9 7RA

Reviews

5.0 /5 38 Reviews
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ReviewSolicitors Review List

Profile image of Aiden Poulton

Aiden Poulton

Verified
Housing & Property

Aldermore Remortgage - Very Knowledgeable

Chanel is very good, she answers the phone rather than using the 'can you send an email reception block' works fast, provides updates is very knowledgeable and communicates in clear plain English.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive feedback Aiden. I’m pleased to hear that Chanel has been so helpful and responsive. She consistently demonstrates excellent customer service by answering calls promptly, working efficiently, providing regular updates, and using clear, straightforward communication. It's great to know that her knowledge and proactive approach have made such a positive difference to your experience.

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Profile image of Stephen O'Rourke

Stephen O'Rourke

Verified
Housing & Property

Aldermore Remortgage - Absolutely Fantastic

Chanel was fantastic as always. She couldn't have done more. It is always a pleasure to work with her and we look forward to working with her again soon

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback and for continuing to use Poole Alcock Stephen. . We're delighted to hear Chanel was fantastic as always. We'll be sure to pass on your lovely comments and look forward to working with you again soon! 😊

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Profile image of Tanvir Nawaz

Tanvir Nawaz

Verified
Housing & Property

Aldermore Remortgage

Aldermore Remortgage - Chanel kept me informed at all stages

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Tanvir. We're delighted to hear that Chanel kept you informed throughout every stage of your Aldermore Remortgage. Clear communication is so important, and we're pleased you were happy with the service provided. We'll be sure to pass on your kind comments to Chanel.

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anonymous

Verified
Housing & Property

Aldermore Remortgage - Smooth and uncomplicated

Chanel was great. She was very clear about the progress of the file and didn't burden us with anything.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that Chanel kept you well informed throughout the process and made everything straightforward for you. We'll be sure to pass on your kind comments to her. 😊

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Profile image of Jonathan Holt

Jonathan Holt

Verified
Housing & Property

Aldermore Remortgage - Prompt and Responsive

I received an initial call at the beginning of the transaction and was advised that the case would be in a position to complete rather quickly. Any delays were caused by my clients solicitors not yourselves. Very good service, I was kept updated and calls were answered and dealt with each time I called to check on progression.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jonathan for your wonderful feedback. We're happy to hear that you were kept well informed throughout the transaction and that the process progressed as expected. It's great to know that our team was responsive, kept you updated, and was always on hand to answer your queries. We really appreciate your kind comments and are pleased you were happy with the service provided. 😊

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