Anonymous
This review was submitted by a verified client of AGR Law Ltd.
Poor communication
Unfortunately I wouldn’t recommend this firm. Communication was poor from the off, which should have been a sign. I dealt with Claire and had to constantly chase her. Then it went 4 months without a email, call or anything. Maybe it was because what I needed was covered by legal aid… and this isn’t where the money is.
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A representative from AGR Law Ltd responded to this review
Thank you for taking the time to share your experience. We’re genuinely sorry that the level of communication you received fell short of the standard we strive to provide. We value every one of our clients and strive to provide a consistently high standard of care, attention and professionalism, regardless of their financial circumstances or how their matter is funded. Despite our best intentions, on this occasion we did not provide the level of communication and client care that we expect of ourselves, and we sincerely apologise for that. We take your feedback seriously and will use it to help us improve. We’re sorry that your experience did not reflect the service we aim to provide.