I used D&G a second time to purchase a house as they initially started out well with my first house purchase, this time I got Nicky Marsh, she never did a thing for a whole month, then I got an email from her stating she was no longer going to be handling my case for the purchase of a second house. No explanation, nothing very arrogant and rude, I believe she either didn't know how or couldn't be bothered to do the proof of funds for anti-money laundering both unprofessional reasons. Marsh never contacted me once ! Only her assistant, so she wasted a whole month, I nearly lost the purchase because of Nicky Marsh. I found a professional solicitors in London (Spence West) they cost more but they completed the anti-money laundering within 7 days and completed the whole house purchase transaction within 1 month !!, far better experience.
I can only state my experience others may have a better experience but looking at the ratings of D&G seems a lot have had their time wasted as I had.
I purchased a house in 2021 through D&G, all went well and I was initially satisfied Paul Sams handled the conveyancing etc. However D&G never completed the land registry (conveyancing 101), I found out 3 years later when I need the land registry docs, I won't go into detail but D&G were lazy just sent emails clearly they don't know how to use phones, I ended up having to chase a document they needed which took 1 phone call, I found that unprofessional.