Anonymous
4 stars
Better Communication
Solicitors tagged in
this review
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Regulated by: The Solicitors Regulation Authority
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Regulator ID: 476800
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Based in Sudbury, Suffolk
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Licensed for 10 years
Accepting new clients via ReviewSolicitors
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Regulated by: The Solicitors Regulation Authority
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Regulator ID: 476800
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Based in Sudbury, Suffolk
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Licensed for 10 years
Glenn Ross James Blair
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Excellent
Value for
Money
Value for money: 87%
Money
Value for money
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Satisfied with outcome: 89%
Rate
Satisfied with outcome
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Would recommend to friends and family: 89%
Recommend
Would recommend to friends and family
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.3/5
Initial Impressions
4.6/5
Approachability
4.3/5
Documentation Accuracy
4.3/5
Legal Knowledge
4.6/5
Value for money
4.3/5
Experience
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Bates Wells & Braithwaite
Director and Head of Private Client
April 2020 - Present 6 years and 6 months
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Bates Wells & Braithwaite
Associate Solicitor
November 2015 - April 2020 4 years and 5 months
Languages spoken
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English
Opening hours
| Monday | 08:00–17:30 | |
| Tuesday | 08:00–17:30 | |
| Wednesday | 08:00–17:30 | |
| Thursday | 08:00–17:30 | |
| Friday | 08:00–17:30 | (Open) |
| Saturday | 08:00–17:30 | |
| Sunday | 08:00–17:30 |
27, Friars Street, Sudbury, Suffolk, CO10 2AD
Reviews
4.2
/5
9 Reviews
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Anonymous
Timing
Just to be a little quicker when timing is urgent
Solicitors tagged in
this review
anonymous
Wills, Trusts & Probate
Power of Attorney after death of family member
My mother passed away and we requested assistance with legal queries and then decided to organise our POA's. Emily Briggs was so helpful and saved us a lot of stress. Answered queries quickly, efficiently and sympathetically. The law firm was polite and helpful from the beginning.
Solicitors tagged in
this review
Jonathan
Wills, Trusts & Probate
Excellent service from an old-established firm.
Bates Wells and Braithwaite drew up wills and powers of attorney for my wife and myself. It was a fairly complicated affair, more because of the mountains of paperwork connected with the POAs than because the wills were complex or unusual. There was one small slip on one form which nobody, including ourselves, noticed but overall the whole business was handled very well.
Solicitors tagged in
this review
Jane
Wills, Trusts & Probate
Probate
My father past away Jan 2021 with a straight forward probate including a will that everything was to be past on to my mum, we have just received everything back in which time my mum passed away last year still waiting for probate to be sent off 4 years! With every excuse made when any calls were eventually answered. Disgusting service from probate solicitors
Solicitors tagged in
this review
Other Reviews
Deb Sullivan
Wills, Trusts & Probate
Deb
Overall good, but a few delays along the way as on three occasions the secretary didn’t have out of office turned on so I was unaware that she was on holiday.
Solicitors tagged in
this review
Monika Joanna Sargeant from Bates Wells & Braithwaite Limited
Thank you for your feedback. We are pleased that you were happy overall with the service. We are sorry for the communication delays while your secretary was away and appreciate you bringing this to our attention. We will take this on board to help improve our communication going forward.
trevor watts
Wills, Trusts & Probate
trevor
In this awful impersonal online world, the traditional service from Bates Wells & Braithwaite which we received , could not have been bettered. Would thoroughly recommend this firm at Sudbury.
Solicitors tagged in
this review
Richard
Wills, Trusts & Probate
Richard
Bates Wells handled my mum's affairs calmly, steadily and professionally, including the sale of her home, after her death.
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