Judith
Very Slow communication
I haven't finished the process, but I haven't heard from my solicitor for 6 weeks. I made a complaint to the Senior Partner last week but still haven't even had an acknowledgement of my email. I am seriously considering changing firms as it feels this would be a faster way to get things done despite having to pretty much start from scratch. Initially response times were excellent, however, I don't think any contact was made with the other party for several weeks. Since then, communication has been minimal. We have had one meeting and barely had a word since and it's been more than 6 weeks with me emailing twice a week and calling once a week. The only time she picked up the phone was when she was on annual leave and the office was accidentally forwarded to her mobile. She works remotely and apparently no-one else can help me or touch her cases. So frustrating. The chain is at risk of collapse. AVOID
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