I recommend you avoid dealing with Leadenhall Law Group, especially Micheal and Ian McNally at the Norwich branch, even if recommended by your Estate Agent (who get £200 for referring them). We're well over three months into our straightforward property sale and are yet to exchange, with no date set to exchange, even though we asked him to ensure it was by the end of November. His delays caused us to lose the rental and holding deposit we were meant to move into. He lied about sending documents to our Buyer's Solicitor and failed to chase people or get the documents needed. He refuses to answer the phone is rude if you pursue him, and has generally made everything much more stressful than it needed to be. There is no complaints procedure on their website, and it's obvious why. From looking at Companies House, it's a family-run business made up of staff who work remotely and are a law unto themselves. I am seeking legal advice as they advised me today to go and find another Solicitor due to "the relationship breaking down" because I asked to have my case reassigned to someone else. An absolute farce of a company, who are now trying to bill me for over £1000 for 75% of the works completed - in 14 weeks!!!! What a joke.

In relation to our Freehold title not being dealt with properly on two occasions this is potentially going to lose us the sale on our property!
Director Ian Mcnally - worst client service I've ever received, currently filing a complaint with the Law Ombudsman and SRA for emotional stress caused