Purchased a house through them. I blame myself for not pulling out 2 months into the process after having to drive to their branch in person on many occasions as they could reply to emails. Many months after completion we got in touch as it appeared one of our mortgages had been ‘redeemed’ without our authorisation. Then Mr Stuart Lisgo rang myself and my partner informing us we had 7 days to pay or he make us sell our new beloved home. This then cost us thousands in penalty and early redemption charges that they refused to take ownership of .