I initially instructed PM Law in 2020 after selling my property. Over the past four years, I have faced considerable challenges with leasehold issues stemming from the Grenfell tragedy. These complications led to multiple failed property purchases, each taking months to progress before ultimately falling through. The overall handling of my case has caused significant stress and emotional distress. The prolonged delays, lack of communication, and repeated errors have reinforced the feeling of being overwhelmed and trapped. I have experienced feelings of being penalised simply for owning a leasehold property, and the handling of this matter by PM Law has amplified these sentiments.

Positive Experiences
Some individuals at PM Law provided excellent service:
Joseph Wright, a property lawyer, was consistently reassuring, transparent, and reliable.

Zoie Hill, a senior property lawyer who is no longer with the firm, offered exceptional professionalism, providing regular updates and maintaining clear communication throughout the process.

Negative Experiences!!
Unfortunately, these positive interactions were overshadowed by significant challenges:
Unresponsiveness of Assigned Lawyer
A week before my completion date, my allocated property lawyer became unresponsive to calls and emails. After days of silence, I was informed the lawyer was on annual leave for two weeks, including the completion date, without any prior notice or alternative point of contact.
Escalation to a “Team Leader”
When my case was escalated to the Team leader Michelle, her handling of the situation was dismissive and unsympathetic. She:
Asserted there was no need to inform me of the lawyer’s annual leave.
Failed to address emails sent to the team mailbox during the unresponsive period.
Admitted that important sale documents had been misplaced, requiring re-signing and re-submission, potentially causing delays.
Michelle’s overall approach lacked professionalism. Her communication was curt, and she dismissed my time and commitments.

While there were standout individuals at PM Law who went above and beyond, these contributions were overshadowed by the poor communication, lack of accountability, and unprofessional behaviour from others. The overall experience left me stressed, frustrated, and disheartened.
I would say that PM Law takes steps to address issues, improve communication, and ensure better accountability to prevent similar experiences for other clients but from reading their reviews they sadly don’t learn. Sadly my nightmare continued with weeks delays to get my completion statement and monies owed back.
Surprise Surprise the complaints team also holds the same company values of prolonged delays, lack of communication, and repeated errors.

I would advise to explore ANY other law firm than this one or its co company’s under the PM logo.

Are sale is going to fall through as PM Property lawyers won’t exchange today. The case has been going on for 4 months. They have everything they need but won’t exchange. No one is responding to our emails and Stephen Milne and Michelle Naylor won’t answer our calls. Absolutely appalling service. DO NOT use this company !! They don’t act at your best interest !!

We are going to lose our sale tomorrow because they won’t exchange contracts. This company has everything they need but won’t exchange contracts ! It has been 4 months !! I’d love to know what they have been doing for the past 4 months. We hope you are happy PM Property Lawyers. DO NOT USE THIS COMPANY !!

PM Property lawyers have been absolutely appalling. My fiancé and I are in the process of buying a flat and it looks like the seller is going to withdraw as it’s taking too long all thanks to PM Property lawyers. We have been assigned 3 different solicitors all of which have been unprofessional and useless. Exchange was supposed to happen 3 weeks ago and it still has not. They have gotten everything they need so there is no reason for exchange not to take place. They do not respond to emails and do not answer their calls. They have been extremely useless and unprofessional and thanks to them we are probably going to lose the flat. DO NOT USE PM PROPERTY LAWYERS !

We have purchased and sold properties in the UK before and were expecting a similar or even higher level of performance but weren’t that fortunate this time around.