Richard Ince

Thank you for your feedback, Thomas — we’re thrilled Richard and Ciara made your first-time buying experience smooth, efficient, and stress-free.

Thank you for reviewing our conveyancing services. We are really pleased to have offered an efficient, friendly and honest service to you. We pride ourselves on our professionalism and your appreciation of our experience is really why we do what we do. Thank you for taking the time to write your kind words. Richard Ince.

Thank you for your lovely review. We are really pleased to have been able to offer flexible and solution-led conveyancing services for you. We really appreciate you recommending us to other potential clients. Richard Ince.

We were aware the clients’ sale of their property was dependent on the lease extension being completed but while delays in conveyancing are not welcome they are anticipated and inevitable with how property law and practice is currently practised. The client was kept in touch with the progress during numerous emails & phone calls. We at all times empathised with the client but we had to be objective & dispassionate as solicitors in order to resolve the issue. We were at all times dependent on the requirements of a third party who acted for their client, the lender and the client was fully informed of this. We do not agree with the client’s assertion that we were incompetent. The team worked tirelessly to resolve the issue and the resolution that led to the client’s sale going through was because of the involvement of Barrett & Co, and others who represented the client in the sale, not in spite of it. In dealing with this issue we had to continually chase a third party to resolve the complicated issue from their client, the lender. Delays in this process occurred. As a result the experience of the client was not a good one on any measure or assessment but ultimate progress was dependent on a third party over which we had limited control. As solicitors our job sometimes involves complicated issues, with many third parties involved. Clients are at the heart of our business. We learn from every service we provide and apply this. We do welcome feedback, both positive and negative and will always strive to be the best that we can in order to help clients and solve the problems which arise during property transactions which are can be numerous and sometimes unforeseen.

When we don't communicate clearly we can only apologise. We know we let you down and it is very disappointing that we could not keep you informed of the changing personnel and situation. It is rare that this happens but when it does, we understand your frustration and we are sorry to have upset you. We have discussed this as a team and re-emphasised the importance of letting our valued clients know if there is going to be a problem with staff shortages which may impact the smooth progress of work. Your comments are extremely valuable to us and we appreciate your feedback. Yours sincerely, Justin Sadler, Partner.

Thank you for reviewing our conveyancing services. We are really happy to have helped you as a first time buyer. We really appreciate you taking the time to recommend us. Richard Ince.

Thank you for your review. Being spot on, reliable and professional with property conveyancing is always our goal. We look forward to serving you again in the future and will assure you of our best attention.

Dee, thank you ever so much for the lovely review for us all. It has been a pleasure working with you and despite various complications and delays, we are so pleased we could get these finalised for you in such a short amount of time. Thank you and hoping you enjoy the new house. Best wishes, Emma.

Thank you Michal, that is very good to hear. We really have been working hard to ensure all clients get a great service as there has been a very busy period for home buyers and sellers. The entire process requires patience and great communication and we love to help clients like you buy property. Thank you from Emma, Alan and Richard.

That's what we love to hear! Thank you for your kind words. Reviews really do help people find a good solicitor to do their conveyancing for their property purchase or sale. Your recommendation based on our clear and patient explanations is extremely helpful. Professional and friendly is exactly what we aim for too. Richard, Rebecca and Emma.