Harrisons Thames Valley Solicitors LLP

Took 10 months to complete my purchase of a shared ownership flat. James communication was really bad and at times unprofessional. A email was sent not ment for me and the response was “lol same first name”. As a first time buyer I had no direction on the steps I had to take. I was sent my file with no direction what I had to sign. One document didn’t even include my name - it took me going into the office to make him realise that it was not the correct document. My file contained part of report for a property that wasn't mine. Worst part was that I had a issue with the staircasing part of the mortgage that resulting in my mortgage running out - I believe he didn’t submit the mortgage application correctly because my housing association had never had a problem previously. I ended up a giving up 5% in the property just because I didn’t trust him to handle the stair-casing transaction properly as I was getting no answers or direction. All in all a horrible experience with this firm and would not recommend to anyone!

I had a very poor experience with Harrisons Solicitors, especially as a first-time buyer. What should have been an exciting milestone quickly turned stressful due to their lack of transparency and poor client service. From the outset, the documentation was unclear, and we encountered hidden fees that weren’t disclosed until after we had already paid the initial £450. When we raised concerns about the lack of clarity, and politely asked if there is anything that can be done, as we would not have chosen them, should the additional fees have been clear, the situation only got worse. We were passed on to Julien, who was not only unhelpful but outright rude and dismissive. Rather than offering support or attempting to resolve our concerns, he focused on correcting the spelling of his name and was incredibly patronising throughout. His attitude was essentially: we're right, you're wrong and if you don't like it, go elsewhere. So after a lot of stress and upset we did move. The communication and attitude of Julien was appalling. Since switching solicitors, the difference has been night and day. Our new firm has been proactive, clear, and supportive throughout the process—highlighting just how poor Harrisons' service really was. The delays, lack of initiative, and poor communication at Harrisons were not just frustrating, they were completely avoidable. I've also spoken with others who’ve had similarly negative experiences with Harrisons, including repeated delays, unprofessional email exchanges, and even confidential documents being sent to the wrong recipients. Based on my experience (and that of others), I would not recommend Harrisons Solicitors to anyone.

Warren is the rudest conveyancer and doesn't understand that you've paid their company for a service. Ignores you for over a week and doesn't update you until you voice your annoyances. Wouldn't even give his manager's email address to complain. The communication is so poor that it is the agency that updates you and not the firm. If you're buying with Parkers do not use them. They take over 6 weeks to request compulsory documents. Parkers are the one's that update you so knows why you'd pay for this firm.

Harrisons Solicitors continually delayed the sale of our property and moved at a snail’s pace. Paperwork for enquiries were stored offsite and they repeatedly refused to give us a date for when they would fetch them. During the high stress exchange process, the solicitor James had been using emojis in emails to us, coming across as highly unprofessional. Would not recommend going with Harrisons!

I wouldn't even start on how many things went wrong...